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Internet Does Not Work And Cannot Free Up Hardrive Space


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8 replies to this topic

#1 ArchmageHisummoner

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Posted 18 September 2008 - 06:49 PM

hello everyone,

I have been having this problem since I came back to my university in August. My computer has not been recieving well the wireless or the eternet jacks at my univeristy. Every time I try to get online, the only that comes up is my homepage and that is the only thing I can go too. All other websites do not work and say I have been disconnected, which is not true. Sometimes it works fine and other times it does not. Another thing is that my computer was acting very slow until I got it cleaned on the hijack forum. But now laptop is acting a little slow not because of lack of space, so I try to free up some space by deleting and removing videos, and programs I do not use anymore, but the strangest thing happens. When I remove them my free space goes down from 28.6 GB to 28.5 GB????? :thumbsup: and then when I remove some more it goes back up to 28.6 GB. Why is it doing this? Why is my laptop acting funny? It never did this before out of all of my three years at my university. And my laptops was working fine before coming back to campus. Can someone help? I do not want to wait till tomorrow to go to the Computer Solution Center on campus.

Sincerely,

Myron Mason


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#2 Budapest

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Posted 18 September 2008 - 06:52 PM

Try running the Disk Cleanup Tool and empty your recycle bin.

Then run this scan:

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 ArchmageHisummoner

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Posted 18 September 2008 - 06:55 PM

Try running the Disk Cleanup Tool and empty your recycle bin.

Then run this scan:

Please download Malwarebytes Anti-Malware and save it to your desktop.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


I am way ahead of you, I am already already scanning my computer with it already and Windows defender both with full scan. But this cannot be a virus problem as I was just at the Hi jack this forum and my helper said everything looked fine after I used all of the programs he suggested.

Sincerely,

Myron Mason


#4 Budapest

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Posted 18 September 2008 - 07:00 PM

If it's not a virus problem you are posting in the wrong section of the forum. The "Am I infected? What do I do?" forum is for those that are (or suspect they are) infected.

What operating system are you using?

Post the results of your scans when they are finished. If they come up clean I'll ask one of the Moderators of this forum to move your post to a more appropriate place.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 ArchmageHisummoner

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Posted 18 September 2008 - 07:03 PM

If it's not a virus problem you are posting in the wrong section of the forum. The "Am I infected? What do I do?" forum is for those that are (or suspect they are) infected.

What operating system are you using?

Post the results of your scans when they are finished. If they come up clean I'll ask one of the Moderators of this forum to move your post to a more appropriate place.


If I am able to get online with my laptop after it is finished then I will post it. I am using Windows XP home edition.

Edited by ArchmageHisummoner, 18 September 2008 - 07:04 PM.

Sincerely,

Myron Mason


#6 Budapest

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Posted 18 September 2008 - 07:05 PM

You can also try these general connection troubleshooting fixes:

Log on as an administrator, go Start > Run and type: "cmd". In the window that appears type: "netsh winsock reset". When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset." Close the command box and reboot your computer.

Go Start > Run > type: "cmd" In the window that appears type: "ipconfig /flushdns". Close the command box.

Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot. Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 ArchmageHisummoner

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Posted 18 September 2008 - 07:07 PM

I have tried cmd since I was using wiresless I guess it did not pick anything up, but I will try once more.

Edited by ArchmageHisummoner, 18 September 2008 - 07:07 PM.

Sincerely,

Myron Mason


#8 ArchmageHisummoner

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Posted 18 September 2008 - 07:57 PM

Okay apparently I am not the only one experiencing internet problems as another student told me she is also expeirencing the problem too. It might be a temeporary problem with the personal wireless and ethernet jacks for dorm rooms as the computer laps and off campus internet works fine.

Sincerely,

Myron Mason


#9 ArchmageHisummoner

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Posted 19 September 2008 - 03:08 PM

Well it appears the problem has been solved, thank you for your help.

Sincerely,

Myron Mason





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