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Dvd Quit Working


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10 replies to this topic

#1 RoseyLTree

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Posted 18 September 2008 - 05:10 PM

I have an exercise DVD that I pop in my computer DVD. It's always worked. I've used it five or six times maybe. Today I kept getting a system error message and the DVD would shut down. I cleaned the DVD itself (with alcohol) tried rebooting-- same thing. Other DVDs are still working fine, so it's not the player. Did it just "wear out" or is there something maybe I can do? thanks

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#2 Budapest

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Posted 18 September 2008 - 05:15 PM

Open the Device Manager (Start > Run > type "devmgmt.msc"). Locate the CD/DVD drive, right click on it and select "Uninstall". After it has uninstalled reboot the computer (it will be automatically reinstalled). Then try the DVD again.
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#3 garmanma

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Posted 18 September 2008 - 06:32 PM

Use soapy water, not alcohol
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#4 RoseyLTree

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Posted 18 September 2008 - 07:48 PM

I tried what you both suggested, cleaned the DVD with soap and water. I did the uninstall on device manager. Still get the same error message. I tried playing it also with Prism. I have to play one DVD I have with it (it's a local church service). Anyway, thought it was going to work on there at first, the audio is there, but the video is all distorted. Any other ideas? Thanks anyway.

#5 dc3

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Posted 18 September 2008 - 08:55 PM

Use soapy water, not alcohol


Alcohol can be used to clean CDs and DVDs, it is effective for removing greasy finger prints and stubborn stains. There are a number of sites that actually suggest the use of alcohol.

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#6 cryptodan

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Posted 18 September 2008 - 10:17 PM

Use soapy water, not alcohol


Alcohol can be used to clean CDs and DVDs, it is effective for removing greasy finger prints and stubborn stains. There are a number of sites that actually suggest the use of alcohol.


I use baby wipes, since they are softer.

#7 Wildabeast

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Posted 18 September 2008 - 11:43 PM

Have you tried the DVD on another player? If so, did it work on there? From what I've read I would not think so. If not, I would think that the DVD is the culprit and I'm not sure there is anything you can do... :thumbsup:
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#8 RoseyLTree

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Posted 19 September 2008 - 11:34 AM

This morning I tried the DVD on another player fully expecting it to not work, but it did! I'm more puzzled than ever now.

Edited by RoseyLTree, 19 September 2008 - 11:35 AM.


#9 garmanma

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Posted 19 September 2008 - 12:15 PM

Today I kept getting a system error message and the DVD would shut down.


Can you repeat the error and write down exactly what it says?
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#10 RoseyLTree

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Posted 19 September 2008 - 12:26 PM

CyberLInkPowerDVD DX has encountered a problem and needs to close. (then the usual MicroSoft info to review report) We are sorry for the inconvenience. To see what the error report contains.....error signature - AppName: powerdvd.exe. Then if I click on that it says: "C:\DOCME~\\Rosemary\locals\temp\fzce-- and so on. Is this what you mean?

#11 garmanma

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Posted 19 September 2008 - 02:05 PM

CyberLInk PowerDVD DX is a program and is probably corrupt and causing the problem.
Does it show in Add/Remove Programs? Try uninstalling it. Windows Media Player should be all you need to play the DVD
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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