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Adaware And Registry Cleaner


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#1 Jove

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Posted 18 September 2008 - 02:42 PM

My friend has allowed someone else to use her computer, and it started to slow to a crawl, she has been scanning it for a couple of days and found quite a few infections, she said that Adaware became very slow and she uninstalled it, but first runs found infections.

I am trying to help here and suggested she keeps cleaning, so that we can post a HJT log at BC.

Now she says that she has scanned with a registry cleaner and it has come up with a hundred plus problems, I told her to do nothing until I contacted you persons here.
She has scanned with Spybot CCleaner, and I believe AV, after the AdAware uninstall the computer is still very slow.

I'd appreciate it much if you would tell me what you think we should.

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


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#2 rigel

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Posted 18 September 2008 - 04:07 PM

Hi Jove,

Have her do the following...

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Jove

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Posted 18 September 2008 - 07:17 PM

Thanks riqel,


Malwarebytes' Anti-Malware 1.28
Database version: 1171
Windows 5.1.2600 Service Pack 3

9/18/2008 5:09:50 PM
mbam-log-2008-09-18 (17-09-50).txt

Scan type: Quick Scan
Objects scanned: 52931
Time elapsed: 7 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#4 rigel

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Posted 18 September 2008 - 07:34 PM

Welcome back Jove,

Lets continue the hunt:
Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 Jove

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Posted 18 September 2008 - 08:14 PM

OK, . . will do! and Thanks I am sure that she will appreciate this.

I'll post back.

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#6 rigel

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Posted 18 September 2008 - 08:24 PM

Sounds good Jove... Hopefully we will have this cleared up soon.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 Jove

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Posted 19 September 2008 - 08:38 AM

Thanks Rigel ! Here it is ;


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/19/2008 at 02:21 AM

Application Version : 4.21.1004

Core Rules Database Version : 3573
Trace Rules Database Version: 1561

Scan type : Complete Scan
Total Scan Time : 01:27:29

Memory items scanned : 363
Memory threats detected : 0
Registry items scanned : 5742
Registry threats detected : 3
File items scanned : 65205
File threats detected : 5

Adware.MyWay
HKU\S-1-5-21-2198760037-1111556175-3112490363-1008\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser#{0494D0D9-F8E0-41AD-92A3-14154ECE70AC}

Registry Cleaner Trial
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs#C:\WINDOWS\Downloaded Program Files\Install.dll [  ]

Malware.GreatMemo
HKU\S-1-5-21-2198760037-1111556175-3112490363-1008\Software\GreatMemo

Adware.Tracking Cookie
.adinterax.com [ C:\Documents and Settings\G\Application Data\Mozilla\Firefox\Profiles\zfvhim6k.default\cookies.txt ]
.adinterax.com [ C:\Documents and Settings\G\Application Data\Mozilla\Firefox\Profiles\zfvhim6k.default\cookies.txt ]
.adinterax.com [ C:\Documents and Settings\G\Application Data\Mozilla\Firefox\Profiles\zfvhim6k.default\cookies.txt ]
.atwola.com [ C:\Documents and Settings\G\Application Data\Mozilla\Firefox\Profiles\zfvhim6k.default\cookies.txt ]

Trojan.Unknown Origin
C:\WINDOWS\SYSTEM32\WINTSVSU.EXE


I did everything instructed to do. I hope this is it. The start-up is a lot slower now that several anti thing is running and there is a long delay between start-up and loading. a black screen is just showing before loading .

Edited by Jove, 19 September 2008 - 08:44 AM.

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#8 DaChew

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Posted 19 September 2008 - 09:18 AM

WINTSVSU.EXE


everything I have found on that file goes back to 2004, MBAM won't pick up anything that old or rare

http://www.bleepingcomputer.com/forums/t/44694/slow-computer/

have you done steps 4-7 in the slow computer guide?
Chewy

No. Try not. Do... or do not. There is no try.

#9 Jove

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Posted 19 September 2008 - 11:35 AM

Let me check into that, I'll post back!

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#10 Jove

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Posted 19 September 2008 - 11:40 AM

Out of curiosity, She has updated to sp3, aren't Windows systems basically all the same ?

I mean when a MBAM system runs doesn't it run WXP systems which are basically sp1,2,3,etc.

Are you saying that there may be infections that are not visible to that scan ?

I don't understand ?

but I will see to it that those steps are checked.


BTW, . . Thanks much Dachew.

Edited by Jove, 19 September 2008 - 11:44 AM.

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#11 rigel

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Posted 19 September 2008 - 12:00 PM

When you can, please update and rerun Malwarebytes. Post a new log.

Thanks!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#12 Jove

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Posted 19 September 2008 - 07:25 PM

rigel,

Thanks !

Malwarebytes' Anti-Malware 1.28
Database version: 1179
Windows 5.1.2600 Service Pack 3

9/19/2008 5:06:23 PM
mbam-log-2008-09-19 (17-06-23).txt

Scan type: Quick Scan
Objects scanned: 53153
Time elapsed: 7 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#13 DaChew

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Posted 19 September 2008 - 08:35 PM

The start-up is a lot slower now that several anti thing is running and there is a long delay between start-up and loading


let's check for conflicts

You can overkill your system with resource heavy security programs that will drain your resources and slow down performance. Sometimes you have to experiment with other security programs to get the right combo for your particular system as there is no universal solution that works for everyone.


a quote from Quietman


let's take a closer look at that system

start

run

cmd

tasklist

rightclick/select all

enter

paste into a reply
Chewy

No. Try not. Do... or do not. There is no try.

#14 Jove

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Posted 19 September 2008 - 09:08 PM

She should be along shortly, if you don't mind in the mean time I have tried that, . .

and I am getting from the prompt;

C:\Documents and Settings\JP\tasklist
'tasklist' is not recognized as an internal or external command,
operable program or batch file.


Am I reading this correctly ?

Run>type>cmd> type tasklist> . . . . . . .

then I am not sure, I don't think I am understanding ?

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#15 DaChew

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Posted 19 September 2008 - 09:29 PM

use start and select run

type cmd

hit enter

the black dos box opens

type tasklist

hit enter

tasklist.exe should be in your system32 folder
Chewy

No. Try not. Do... or do not. There is no try.




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