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Computer Crashes


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#1 ChaosD

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Posted 18 September 2008 - 01:13 PM

Hello guys

During the last two weeks maybe more, my computer crashes, meaning its stuck. It usually happens when playing a video, listening to music or playing a game.

The sound continues to play the same note and i cannot do anything.

Here is what i found from my event viewer:

The description for Event ID ( 65535 ) in Source ( STacSV ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Connection to the COM Skpi Storage Interface failed.

Here is what i tried to do :

1. Checked both of my hard drives for errors and i defraged them both
2. I have Spyware doctor and run multiple scans.
3. Used various programs to see if have anything on my computer like a trojan, like Registry Mechanic, Registry cleaner, Spybot and super cleaner.

Unfortunately i dont know what else to do and the computer keeps crashing at least 3 times a day.

Can you help please

Thank you.

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#2 garmanma

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Posted 18 September 2008 - 02:53 PM

STacSV is for SigmaTel Audio Service
Try updating your video driver
Mark
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why won't my laptop work?

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#3 ChaosD

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Posted 18 September 2008 - 07:01 PM

Thank you for your quick answer.

I have Nvidia GTX 8800 and i think i am one update back so gonna update today. Additional i checked my computer and i dont think i have anything from sigmatel.

My audio device is IDT audio, so no sigmatel there.

You think the crash is caused by some left over files?

#4 garmanma

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Posted 18 September 2008 - 08:21 PM

http://www.bleepingcomputer.com/startups/s....exe-20755.html
did you originally have onboard video? If you did, did you disable it?
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#5 garmanma

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Posted 18 September 2008 - 08:23 PM

http://www.bleepingcomputer.com/startups/s....exe-20755.html
I meant to say your audio driver :thumbsup:
Mark
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#6 ChaosD

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Posted 19 September 2008 - 07:39 AM

Well apparently i have this file stacsv.exe since it seems IDT Pc audio that i have is from Sigmatel, "sigh".

Ok it seems the only thing i can do is to find a patch to upgrade my drives (lets hope i am lucky) or change my sound card?

Thx for the help mate, i hope patching it will remove my problem.

Again thx for the info :thumbsup:

Edit: As i thought apparently IDT doesnt supply patches to their audio , so i am sol. Oh well at least i know what the problem is, so i will have to schedule a visit to my computer store to buy a sound card and bring them my computer there to install it.

Edited by ChaosD, 19 September 2008 - 07:49 AM.


#7 hamluis

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Posted 19 September 2008 - 08:19 AM

Installing a sound card is so easy...that it's pointless to pay anyone to do it.

http://www.wikihow.com/Install-a-Sound-Card

Better check to see if you have an empty PCI slot before going that route.

Louis

#8 ChaosD

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Posted 19 September 2008 - 02:09 PM

True, it seems easy from the guide you suggested, but what happens when the audio i have is based on my desctop board like mine (IDT) do i have to do something extra, besides uninstalling that piece of @#@%?

#9 hamluis

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Posted 19 September 2008 - 03:58 PM

When a user installs a separate, physical card for any device...doesn't matter if it's video, sound, USB, NIC...that has nothing at all to do with onboard functioning for those same system functions.

So...if I have onboard video, sound, USB, and NIC (as I do on this system)...and I choose to use a PCI card or PCI-e or AGP card rather than use the function that is preinstalled/mounted on the motherboard...I can do that.

The smart thing to do with any onboard function...is to disable it in the BIOS, if I don't intend to use it. That way it draws no resources from the system.

If I had been using the onboard and decide not to...I remove the drivers (using Device Manager), then disable the device/function in the BIOS.

Louis

#10 cryptodan

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Posted 20 September 2008 - 07:46 AM

Can you provide your computer specs and/or model number, so we can better assist you with finding drivers. They may not be available to the public via download from SigmaTel's site, but they maybe on the computer/motherboard manufacturers website.

#11 ChaosD

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Posted 20 September 2008 - 08:15 AM

Its ok mate i went today and bought a Xonar D2 (Asus) sound card for 150 Euro. Just wish me luck when i try to install it this aftrenoon :flowers:

In addition i dont know what was the problem but after one BSOD my computer would restart and as soon as i heard the welcoming music in the windows it would BSOD again. Had to go to Safe mode, unfortunately i couldnt uninstall the IDT Audio so i had to restore to a previous version.

Just hope it doesnt affect my new sound card drivers since IDT is gona stay :thumbsup:

#12 hamluis

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Posted 20 September 2008 - 08:20 AM

You may want to try this (ignore all ads), How to uninstall hidden devices, drivers, and services - Tech-Recipes.com - http://www.tech-recipes.com/windows_instal...on_tips504.html

Louis




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