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Can't Defrag Or Run A System Check


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#1 GATORSRULE1976

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Posted 18 September 2008 - 11:56 AM

I have Windows XP and started getting a "blue screen of death" screensaver. It acted like it was restarting the computer, but it was actually a screensaver trojan. After scanning and getting rid of it (whew!), I cannot defrag, run scandisk, or use the resource CD. Can you please help :thumbsup:
ps- System Restore isn't working either :flowers:

Edited by GATORSRULE1976, 18 September 2008 - 11:58 AM.


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#2 quietman7

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Posted 18 September 2008 - 12:47 PM

Maybe there was more malware on your system than the one trojan you removed.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#3 GATORSRULE1976

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Posted 18 September 2008 - 01:02 PM

Thanx, I'll try this after work tonight and let you know how it goes.

#4 quietman7

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Posted 18 September 2008 - 01:06 PM

Ok. Don't forget to post back with the log results.
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#5 GATORSRULE1976

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Posted 19 September 2008 - 07:04 AM

:thumbsup: Thanks in millions! It worked. I would post the log, but my wife deleted it before I could tell her I needed to post it. After running different programs (AVG, Spyware Doctor, Ewido, McAfee), Malwarebytes Anti-Malware still found 31 infections. Again, Thanks!

#6 quietman7

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Posted 19 September 2008 - 07:27 AM

Lets make sure.

Rescan again with MBAM (Quick Scan) in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
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#7 GATORSRULE1976

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Posted 19 September 2008 - 09:35 PM

I ran it a couple of more times and it found a couple of Malware.tracer After running the last time, this is the log:

Malwarebytes' Anti-Malware 1.28
Database version: 1177
Windows 5.1.2600 Service Pack 3

9/19/2008 10:33:36 PM
mbam-log-2008-09-19 (22-33-36).txt

Scan type: Quick Scan
Objects scanned: 49138
Time elapsed: 5 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by GATORSRULE1976, 19 September 2008 - 09:40 PM.


#8 GATORSRULE1976

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Posted 19 September 2008 - 09:37 PM

Also, is there a way to donate to this site by credit card?

#9 quietman7

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Posted 20 September 2008 - 06:29 AM

is there a way to donate to this site by credit card?

We appreciate your generous offer but as our other advertisements are able to offset the cost of the site, Bleeping Computer is no longer accepting site donations. The site is by no means a profit making venture, but it is at this point self sustaining. Since it is self sustaining the donation link was removed by the site owner.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.

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#10 GATORSRULE1976

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Posted 20 September 2008 - 01:14 PM

:thumbsup: Great! Thanks for all your help. This site will definitely go in my favorites lol. It's good the ads offset the cost, and I think you have a good thing going here. Keep up the great work! :flowers:

#11 quietman7

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Posted 20 September 2008 - 03:09 PM

You're welcome.

Tips to protect yourself against malware and reduce the potential for re-infection:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
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