I do not deal with the malware part of the site, so I can only give you general answers
First, we are extremely busy and are making every attempt to lessen the backlog
Sometimes the newer HJT team members, who are not that experienced yet, will leave a log that takes a little more work to the more accomplished members, so to be sure it is handled properly.
We are getting ready to put some procedures in place to help speed up the process. We understand your frustration and ask that you please have patience.
If no one has responded to your topic in 5 days, you may post herehttp://www.bleepingcomputer.com/forums/topic14717.html
Posting additional comments to your log or "bumping" will only move it down the list
We thank you for understanding
why won't my laptop work?
Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time aroundDo not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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