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A Question To The Site Management

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3 replies to this topic

#1 galaxy99


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Posted 18 September 2008 - 10:43 AM

First I would like to thank the owners of the site and everyone else who are putting their time and efforts in helping those of us who are having trouble with our PCs.

While no one has addressed my hijackthis log problem over the past few days I have noticed that some members who posted a hijackthis log were helped on the dame day, that's today. Don't get me wrong, I do understand there's a lot of problems that're being dealt with and I, for myself, thank those involved in helping but the question still remains:

Do requests get attention on a FIFO basis?

Again thanks to the management and to all involved.

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#2 KoanYorel


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Posted 18 September 2008 - 11:39 AM

Not an easy question to answer.

All HJT Techs here are volunteers giving of their time as they can do so.

Each have specialties they work on.

We try to serve on a FCFS. It's just not always possible. Our crew deals with several hundred logs each day. Many require multiple postings.

If after five days you haven't received a reply, post your link here please. http://www.bleepingcomputer.com/forums/topic14717.html
The only easy day was yesterday.

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#3 garmanma


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Posted 18 September 2008 - 11:53 AM

I do not deal with the malware part of the site, so I can only give you general answers
First, we are extremely busy and are making every attempt to lessen the backlog
Sometimes the newer HJT team members, who are not that experienced yet, will leave a log that takes a little more work to the more accomplished members, so to be sure it is handled properly.
We are getting ready to put some procedures in place to help speed up the process. We understand your frustration and ask that you please have patience.
If no one has responded to your topic in 5 days, you may post here
Posting additional comments to your log or "bumping" will only move it down the list
We thank you for understanding
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#4 galaxy99

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Posted 18 September 2008 - 05:34 PM

Thanks KoanYorel and garmanma for the quick response. And yes I do understand the amount of backlogs and problems you have to del with. Thank you is not enough to show our appreciation for all the help and support you provide.

The only problem is that sometimes a problem we have on a PC can not wait long to be fixed. My case is such that my PC keeps restarting and goes in a loop doing so and every time I had to quickly get to the task manager and terminate some processes to stop it from restarting. As I need my PC on a daily basis I am finding it difficult to deal with this annoying problem and sometimes thinking of doing a reformat; which I really hate as I would be losing lots of softwares, setups among other things.

Anyway, thank you again.

Edited by galaxy99, 18 September 2008 - 05:42 PM.

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