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Error Message With Avi Video Files


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3 replies to this topic

#1 cybersupam

cybersupam

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  • Local time:07:53 AM

Posted 18 September 2008 - 05:27 AM

whenever I single or double click on any AVI video file an error message pops up, then click ok twice or so. Below is the error message -

OS: Windows XP Professional, SP3
CPU: GenuineIntel, Intel P6 (Model 15), MMX @ 1733 MHz

Application data:
VmVyc2lvbjogV2xGQlhVSlFWRlphUkU1RFJrTlZKQ2xTT3lRN1ZpQXN
BQWRWUHlFOEl6QnpaSHQrZHpNa0lqc2tJelpGY25SOWVHcC9SemM3Uj
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DgsOCw4LDgsOCw4LDgsOCw3LDcsNyw3LDcsNyw3LDcsNyw1LDAsMCww
LDAsMCwwLDEsMCwwLDAsMC4uLg0KQ29kZSA9IFsyMDRdDQotIDANCi0
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Qo+IEQ6XFdJTkRPV1Ncc3lzdGVtMzJca2VybmVsMzIuZGxsDQo+IEQ6
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I am using dual boot of vista and xp in 2 separate drives. Whereas in xp I get this error message, but in vista I have no problem in playing AVI files.
So has anyone ever faced this problem before?

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#2 HitSquad

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Posted 19 September 2008 - 07:04 AM

Hi cybersupam.

whenever I single or double click on any AVI video file an error message pops up


If you single click a file to select it (not open it) and your system errors out or crashes, it indicates a damaged shell extension. In your case, the .avi extension.
Download the zipped version if ShellExView here near the bottom of the page. It has no installer.
Extract the files and run "shexview.exe". The list may need a second or two to populate.
Next to the extension names under the "disabled" category, they would normally all say "no".
Scroll down the list to "Video Thumbnail Extractor", right click and select "Disable Selected Items".
At the prompt, select "Yes", close the app and see if it now crashes. If it still does, repeat the procedure for "AVI Property Handlers" and disable it. Don't worry about changing anything permanently, just use the program to re-enable.
Of course, you'll want to be booted in to XP before you do this. :thumbsup:
Let us know the results, we are not done yet.

Edited by HitSquad, 19 September 2008 - 07:07 AM.


#3 Satyr032

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Posted 08 October 2008 - 07:39 PM

He should have posted the news, IT WORKED!!

I've been all over the place searching for a fix, most requiring registry operating

This worked, I just disabled the video thumbnail extractor and poof, no system crashing.

However this seems like a temporary fix...a bandaid. How and Why exactly my computer started crashing in the first place are my major concern. I was using "Advanced Windows Optimizer" to clean out a lot of junk on my computer, lo and behold afterwards this problem arises. My computer was unable to restore itself to any previous time so I was stuck with this dilemma.

It would still play the video file but a "send, or don't send" error would pop up and then the desktop would reboot even before I actually opened the file. Only for .avi.... When I switched the file display to details only I could open the file containing an .avi without the error popping up. Otherwise just being in the folder with "thumbnail" view would set it off. Sometimes an additional Dr. Watson Debugger "send, don't send" would arise. It was mentioned on pctools.com and cnet.com forums that one should try disabling Dr. Watson in the registry, but this didn't solve anything. Also tried reinstalling Divx and Xvid and their codecs. Nothing.

Many have tried restoring their computers, some with my situation and some with success. Others have reinstalled XP. Most of the senior members of the other boards recognized the problem but stated that there really wasn't an answer, just shots in the dark. It was a glitch that hadn't been worked out.

Thank you so much and if you have any further suggestions that would not require me turning the Thumbnail Extractor off... a suggestion that would get to the root of the problem then I'm all ears

Warm Regards,
Satyr

#4 HitSquad

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Posted 09 October 2008 - 07:17 AM

Hi Satyr032.

However this seems like a temporary fix...a bandaid.

It's not even that, it's for diagnostic purposes only.
You did notice at the bottom of my original reply to "cybersupam" (who never posted back) that I stated we were not done yet? :thumbsup: What usually happens is that there is no default application handler that windows recognizes for that particular file type. If you go to windows explorer>tools>folder options>file types, .avi may not even be in the list. If it is, it probably doesn't have an application associated with it. Normally for the latter, you would simply get the ol' "which program do you want to use to open" window. Either way, it's likely a registry issue and re-installing the application that you would normally use to view .avi files, then going back to folder options>file types, making sure the association is correct, rebooting, often takes care of the problem. If it doesn't, we go from there. :flowers:
The two most common causes for this issuer is either from a virus\virus cleanup or a registry tool.
EDIT: Forgot to mention (in case it wasn't obvious) to re-enable Video Thumbnail Extractor with shexview before you re-install the app for testing.

Edited by HitSquad, 09 October 2008 - 08:04 AM.





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