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Hi New Here Major Problem With My Laptop

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#1 Kathywurz


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Posted 17 September 2008 - 08:05 PM

Hello my name is Kathy in Ohio I have a dell laptop with vista and a Gateway computer with vista the problem is my Dell laptop with Vista so here goes

I went to turn on my laptop and it came up "Downloading 3 of 3 downloads 0%" then it shuts down and will continue to do this unless I shut it down. We tried to restore it have ran test on it with nothing it will not load up only goes to downloading 3 of 3 and continues to shut down??? I have no idea??? Do you???? :huh:

Thanks Kathy

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#2 rowal5555


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Posted 18 September 2008 - 02:39 AM

Hi Kathy

I have had this problem occasionally on my Vista Home Basic but not on Home Premium. It sometimes does take quite a while to get under way so it is important to be patient, even waiting 15-20 minutes to see if it will take off. If I hard shutdown and then restart, it usually fixes itself. Again, patience is important. When you are used to XP just getting cracking and doing its thing, Vista can be infuriatingly slow at routine tasks at times.
Sometimes there is a conflict with some stuff partly downloaded and emptying a folder called SoftwareDistribution in C:Windows will enable things to start again and complete successfully.

If this does not work for you, MS offers free phone help for update problems.

Good luck. Let us know how it goes for you.

Edited by rowal5555, 18 September 2008 - 02:43 AM.

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#3 usasma


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Posted 18 September 2008 - 05:23 AM

Here's a link to some suggested solutions: http://www.tipandtrick.net/2008/endless-re...1-installation/

From what I've read it should be possible to go into Safe Mode and remove the latest udpates. Then, once in Windows, ensure that your drivers are updated, then try downloading the updates again.

If that doesn't work, then remove SP1 and see if that helps.
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#4 Kathywurz

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Posted 20 September 2008 - 01:30 AM

Thank you I will try this the page you gave me is exactly what my laptop is doing how did you find that I searched for almost 2 weeks now I will let you know thanks so much :huh: You may be an angel


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