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Sound Card Trouble


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15 replies to this topic

#1 Kom

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Posted 16 September 2008 - 04:55 PM

Hi, I reinstalled XP on my computer and it won't recognize my sound card. I have a Sound Blaster sound card..i've tried downloading software for it. but every time i try installing it, it says there is no sound blaster device installed in your computer...so, anyone know what I should do?

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#2 garmanma

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Posted 16 September 2008 - 05:15 PM

Do you happen to know the model number of the SoundBlaster card?
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#3 Kom

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Posted 16 September 2008 - 05:28 PM

it's a sound blaster 5.1

#4 cryptodan

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Posted 16 September 2008 - 05:37 PM

I had this issue a few times, and moving it to another PCI Slot fixed the issue.

#5 Queen-Evie

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Posted 16 September 2008 - 05:53 PM

Deleted because SB finally got smart and made drivers available from a download.

Edited by Queen-Evie, 16 September 2008 - 06:00 PM.


#6 cryptodan

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Posted 16 September 2008 - 05:57 PM

Creative Labs SB 5.1

#7 Kom

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Posted 16 September 2008 - 06:39 PM

I download the software cryptodan linked me to, but when the installation process starts...again it says that a sound blaster card doesn't seem to be installed in my computer..i also tried changing to another pci slot like cryptodan suggested, and it didn't help....I appreciate the help cryptodan, but none seemed to work..

#8 Queen-Evie

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Posted 16 September 2008 - 06:55 PM

So it seems SB hasn't changed much. I had the same issue a few times, and SB told me the drivers HAD to be installed from the disk, no download available for them.

I'm not surprised the driver download didn't work. SB wants you to use the disk that came with your card.
From start menu, Control Panel/Administrative Tools/Computer Management.

Device Manager.

Do you see a category that says Unknown or something similar?
If you do, let me know what is listed there.
I'll go through the rest of the process I discovered after I find out this bit of info.

#9 Kom

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Posted 16 September 2008 - 07:38 PM

There's an 'other devices' ...listed:

Ethernet Controller
Multimedia Audio Controller
Multimedia Audio Controller
USB Device
USB Device

#10 Queen-Evie

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Posted 16 September 2008 - 08:03 PM

First, I will state this may not work for you, but it may be worth a try.

Go back to device manager, to Unknown devices.

I'm not sure why you have 2 Multimedia Audio Controller's-so we'll deal with only one of them.
RIGHT click on one of them and choose UPDATE DRIVER.

In the first screen, choose No, not this time, click Next.

Install from a list or specific location, click Next.

Don't search, I will choose the driver to install.

Next screen UNCHECK Show Compatible Hardware.
A list will open.
Scroll down under Manufacturer, choose Creative.

This is where it turns into hit or miss. There are listings under model for SB Live.
You might be able to use one of them for the drivers.
I always used LIVE Series (WDM).

Choose one, click next, and confirm you want to install.
After installation, reboot your computer.

To see if it worked, Control Panel/Sounds and Audio Devices.

You'll see SB listed if it worked. Then comes the real test, do you have sound?
If not:

Something to check.

Start/Control Panel.

Open Sound and Audio Devices.

Volume tab, click on Properties in Device Volume.

Play control should open.

Click on Options/Properties. Place a checkmark by everything, click OK.
Back to Options/Advanced Controls.

If under any of the categories, you see Advanced click on that, if a box opens that has
OTHER CONTROLS/1 Digital Output Only check if it's unchecked.
OR UNCHECK if checked.
It could be that it needs to be reset after driver install.

Try playing a cd or music file.
If you have sound, wonderful. If not, more troubleshooting.

(The instructions are for Sound Blaster cards, which you have.
I have no idea if they work for other brands)

If you do all that and still have no sound, you can uninstall the drivers and either try again OR find an SB disk to use.

#11 Kom

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Posted 16 September 2008 - 08:22 PM

Unfortunately it didn't work..but thanks a lot for all your help.

#12 Queen-Evie

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Posted 16 September 2008 - 08:35 PM

At least you tried. Sorry it didn't work for you.
Ask around, see if someone has a disk you can use.

#13 cryptodan

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Posted 16 September 2008 - 09:07 PM

Try moving it to another PCI slot.

Also try booting into safe mode and deleting duplicate Audio controllers. Shutdown the PC remove sound card boot in regular mode then shutdown and reinstall sound card.

Edited by cryptodan, 16 September 2008 - 09:08 PM.


#14 Queen-Evie

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Posted 16 September 2008 - 10:32 PM

Thank you Cryptodan for the advice to remove duplicate audio controllers.
I wanted to suggest that, but it's been a long time since I've actually had the same situation with SB and it's drivers and I couldn't remember what I did. So I said nothing, because I'd rather stay silent than give the wrong advice.

#15 cryptodan

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Posted 17 September 2008 - 10:54 AM

Thank you Cryptodan for the advice to remove duplicate audio controllers.
I wanted to suggest that, but it's been a long time since I've actually had the same situation with SB and it's drivers and I couldn't remember what I did. So I said nothing, because I'd rather stay silent than give the wrong advice.


I had these issues with various Live Cards, and moving the card to another PCI Slot fixed most of them, but removing the non-detected ones in safe mode fixed the ones that couldn't be fixed via moving to another PCI Slot. This also happened to me in Linux.




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