Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Virus Alert Message On My Computer


  • Please log in to reply
17 replies to this topic

#1 moni

moni

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:36 PM

Posted 16 September 2008 - 01:09 PM

Please don't laugh at me because I know very little about computers. My desktop has a message on the bottom toolbar that says VIRUS ALERT!. It them prompts me to register with several types of antivirus software. I can't exit the system or click on anything. I have to manually turn off the power switch. I installed McAfee AntiVirus software last night. My daughter's desktop is just fine but mine is still locked up. Can someone please offer some advice? I've read almost the entire forum but I'm not sure what I need to so. Thanks.

BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,492 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:08:36 PM

Posted 16 September 2008 - 01:13 PM

If you're using Windows 2000/XP, please print out and follow these instructions: "How to use SDFix". <- for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • The SDFix report log (Report.txt) will open in Notepad and automatically be saved in the SDFix folder.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to re-enable you anti-virus and and other security programs before connecting to the Internet.
Note: If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, you will need to fix the policy restrictions created by this infection. Open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 moni

moni
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:36 PM

Posted 18 September 2008 - 09:26 AM

Thank for the advice but I can't use it because when I turn on my computer it starts the uncontrollable scan. I can't access the internet to download the program you suggested. It won't let me click on anything. Could you please offer more suggestions? I really appreciate it.

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,492 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:08:36 PM

Posted 18 September 2008 - 09:32 AM

If you cannot use the Internet or download any programs, you are going to need access to another computer (family member, friend, etc) with an Internet connection. Download Malwarebytes Anti-Malware, save it to a flash (usb, pen, thumb, jump) drive or CD, transfer it to the infected machine, then install and run the program. If you cannot transfer or install from the infected machine, try running the setup (installation) file directly from the flash drive or CD so it will install on the hard drive.

You will also need to, manually download the updates, save and transfer them as well. After installing MBAM, just double-click on mbam-rules.exe to install and update.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 moni

moni
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:36 PM

Posted 18 September 2008 - 09:36 AM

Alright, I'll try that tonight when I get home. If it doesn't work, I'm going to smash my golf club into the monitor and be done with it all. I appreciate your help. Peace.

#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,492 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:08:36 PM

Posted 18 September 2008 - 09:39 AM

There are no shortcuts or guarantees when it comes to malware removal. Sometimes it takes several efforts with different or the same tools to do the job. Even then, with some types of malware infections, the task can be arduous.

Good luck.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#7 moni

moni
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:36 PM

Posted 19 September 2008 - 09:13 AM

Crap! It didn't work! I copied the Malwarebytes to a usb drive, took it home and it wouldn't let me download. I wasn't able to access the internet to download it directly from my computer. When I tried to open the program from the usb drive, I got a message about not being able to open the shortcut. What am I doing wrong? Does anyone have any other suggestions?

#8 moni

moni
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:36 PM

Posted 19 September 2008 - 09:17 AM

Hey, will I infect my work computer if I use the same usb drive--the one I used to try to fix my infected home computer? Dumb question, I know. But seriously.

#9 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,492 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:08:36 PM

Posted 19 September 2008 - 09:36 AM

I copied the Malwarebytes to a usb drive, took it home and it wouldn't let me download

Wouldn't let you download what?

I got a message about not being able to open the shortcut

Maybe you did not download the actual file or copy it correctly. mbam-setup.exe's file size is 2.08 MB. Is that what you see on your usb drive.

Flash (usb, pen, thumb, jump) drive infections usually involve malware that loads an autorun.inf file into the root folder of all drives (internal, external, removable). When the removable media is inserted, autorun looks for autorun.inf and automatically executes another malicious file to run on your computer. When a flash drive becomes infected, the Trojan will infect a system when the removable media is inserted if autorun has not been disabled.

Some common signs of this infection are:
Autorun.inf found in the root of each drive.
Task Manager, Registry Editor, Folder Options may be disabled.
Copy.exe, host.exe, temp1.exe and other .exe files may be present.
Autorun.bat, Autorun.reg, Autorun.vbs and oddly named .vbs files may be present.
Cannot open drives/partitions.
Double Click DOES NOT Open Drives.
"Open with" dialog box pop up when double-clicking on drives.
Error messages like: "Windows Script Host Cannot find script /autorun.vbs"
When right-clicking a drive, the context menu opens with strange characters.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. Read Danger USB! Worm targets removable memory sticks.

You can hold down the Shift key when inserting the drive into your computer until Windows detects it to keep autorun.inf from executing automatically if it is present.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#10 moni

moni
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:36 PM

Posted 19 September 2008 - 10:13 AM

I downloaded the actual file and copied it correctly. I made sure of it before I took it home. When I inserted it into my home computer, nothing happened except for that annoying threat scan. It didn't automatically start running. When it finally appeared on my toolbar, I right-clicked it and was able to open the drive. The file was there but in a different format. When I tried to open it, it said unable to open the shortcut.

Regarding the USB removable drive, are you saying that I need to hold down the Shift key while inserting it into my work computer? Then what happens next? What steps do I need to take? I'm afraid to try it without knowing what to do next. I really hope you can help.

#11 moni

moni
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:36 PM

Posted 19 September 2008 - 01:07 PM

Cue crickets chirping . . . .

#12 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,492 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:08:36 PM

Posted 19 September 2008 - 04:10 PM

Did you try using SDFix?
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#13 moni

moni
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:36 PM

Posted 22 September 2008 - 09:25 AM

Um, no. Would you be so kind as to provide the link, please? Thanks.

#14 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,492 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:08:36 PM

Posted 22 September 2008 - 09:29 AM

See my instructions in Post #2.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#15 moni

moni
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:36 PM

Posted 23 September 2008 - 12:21 PM

Well, I tried SDFix and it didn't work. What the crap is going on?




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users