Your MBAM log indicates some files will be deleted on reboot
. If MBAM encounters a file that is difficult to remove, you need to restart the computer so the malware can be fully removed. Failure to reboot normally
(not into safe mode) will prevent MBAM from removing all the malware. If you have not rebooted, make sure you do this. Also your MBAM log indicates you are using an outdated database
. Please update it through the program's interface or manually download the updates
and just double-click on mbam-rules.exe
Then perform a new Quick Scan
in normal mode and check all items found for removal. Don't forgot to reboot afterwards. When done, click the Logs
tab and copy/paste the contents of the new report in your next reply.IMPORTANT NOTE
: One or more of the identified infections (tdssserv.sys
) is related to a nasty rootkit component
and backdoor Trojans
are very dangerous
because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans
and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.
If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately
to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised
. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure
. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:
• "When should I re-format? How should I reinstall?
• "Help: I Got Hacked. Now What Do I Do?
• "Where to draw the line? When to recommend a format and reinstall?