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Connectivity issue with program


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#1 efizzer

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Posted 26 April 2005 - 10:35 AM

Ok, guys, hopefully i'm wording this right. It came from one of the other departments, so I haven't had much time to go and duplicate the error:

We have two high-speed page scanners which are connected to networked PCs. Now ultimately, we want to put all scanned data onto a network folderon our server. However, when we put the data on the network, the program we use (AutoData Form Reader) crashed after a while. Now I know that the network drive will disconnect from the PC if there is no data bein transferred, but could that cause the program to crash, or am i looking for another error. i'll be diving into the systems tomorrow to try to duplicate the error and diagnose, but i'd love to hear some preliminary thoughts.
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We're going to make the merry-go-round go faster, so everyone needs to hang on tighter-just to keep from being thrown to the wolves.

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#2 Grinler

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Posted 27 April 2005 - 06:36 PM

I seriously doubt thats the problem. It could be this software is having trouble with the latency of the network shares or just has network support issues. How are you saving the files on the share...via UNC or drive letter?

#3 efizzer

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Posted 28 April 2005 - 12:49 PM

Drive letter. I think we found a solution though. I dug into the registry and set the network time-out autodisconnect to the highest integer possible (in hex -ffffffff-). This way we won't have to worry about the drive disconnection. I'm still open to any other possible cause in case this doesn't work.
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We're going to make the merry-go-round go faster, so everyone needs to hang on tighter-just to keep from being thrown to the wolves.

#4 Grinler

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Posted 28 April 2005 - 04:03 PM

Honestly dont have any other ideas. Lets see if this works.




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