Posted 15 September 2008 - 11:15 AM
This is my first post on this site, and I turn to you in desparation!
I'm not sure if I have two problems, or one problem manifesting itself in two different ways, which is why I have combined this post.
I have somehow gained a programme named "Antivirus 2008" which is constantly warning me that I have 688 viruses on my computer. When this initially started, I ran my free copy of AVG. This warned me of the presence of Trojan Horses, but it was unable to remove them. The full version of AVG would, I was assured, sort the problem. In a moment of madness, I then purchased the full AVG8 programme.
On running AVG8 it informed me of the presence of a huge number of trojan horses, and offered to heal them. I accepted that option, and was informed that the trojans had been healed (or maybe it was removed/sent to the vault - to be honest, I'm getting a bit punch drunk now, and I'm not really sure)
Following this, AVG "Resident Shield Alerts" keep popping up every 15-20 seconds warning me of more Trojan horses. When I click "Remove Threats" or "Heal", sometimes I get a warning reply "Some files could not be found." Sometimes I don't. Either way, it doesnt make any difference - the next warning pops up about 20 seconds later. This is true whether I tick the "power user" box, or not.
The exact details given by AVG are :
File Name: C:\WINDOWS\system32\ppchcgq1j0elfv.exe
Threat Name: Trojan horse Downloader.FraudLoad.p
Detected on Open
Process Name: C:programfiles\rhclq1j0e1fv\rhclq1j0e1fv.exe
Process ID: 2828
With regards to the Antivirus XP 2008, which I think has been the root cause of the problem, I have tried "START" "Control Panel" "Add/Remove Programmes", but get the error message, "An error occurred while trying to remove . It may have been already un-installed. Would you like to remove AntivirXP08 from the Add/Remove Programmes list?"
Any advice would be appreciated. I am not, by the way, the smothest operator, so any advice needs to be prtty much key stroke by keystroke!