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Internet Browsers Wont Display Websites


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#1 aqcheryl

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Posted 15 September 2008 - 12:04 AM

Im at my wits end here. My friend brought her computer over so that I can work on it for her, but Ive hit a brick wall on this problem.

She cannot access the internet either through IE7 or Firefox, nor are any other programs able to connect. Shes running XP Pro, by the way. She could not at her house, nor can it here at my house. It detects the wifi just fine - thats not the issue.

I have rebooted and tested running her computer in safe mode w/network, and it connects via the browsers fine. That tells me theres a program loading on normal startup thats causing the interference, however I have gone through all of them and have yet to find the culprit.

The browsers connection settings are as they should be for a LAN, however either way its not just the browsers that cannot connect.

I have pinged... regular addresses.. like yahoo.com - I get responses quickly. I ping msn.com - full timeout. I ping google, I get a response. I ping microsoft.com...timeout.

I have tried doing the ipconfig steps that include flush... registerdns... release... and renew... still nothing.

Its not my router - because Im connected fine on my lappy - which Im writing from of course.

XP firewall is turned off, and even then I put IE on the exceptions list to see if that was the issue and it didnt help.

Ive uninstalled and reinstalled the wireless adapter, just in case... nothing.

I thought maybe it would have been a matter of her needing to reset her Linksys router (I use Netgear) and her cable box, but if that were the case, her computer would be working fine here - it did before.

She had Norton 360, but it was having issues, and also I had read that it could cause this to happen... so we uninstalled it through add/remove, but that didnt solve it this issue.

This is what ipconfig /all says:

Windows IP Configuration

Host Name . . . . . . . . . . . . : julielaptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel<R> PRO/Wireless 2200BG Network Connection
Physical Address. . . . . . . . . : 00-13-CE-7E-C5-D9
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Sunday, September 14, 2008 1:04:40 PM
Lease Expires . . . . . . . . . . : Monday, September 15, 2008 1:04:40 PM
Her computer is clean (as far as spyware/adware/malware), also. Two weeks ago I fixed her computer from a really bad virus, and installed Spybot and AVG. At the time I installed AVG she still had Norton, and I let her know shed need to pick one or the other cause they could conflict - however at the time I was using her computer they were not conflicting. Getting her computer today she had not removed either of the two. So in case it had suddenly decided to conflict I installed AVG, and when that didnt fix, Norton. I was able to access the internet fine, and she was for the first day upon getting it back - however she then couldnt get into her Hotmail (via browser), and then they upgraded to the latest Firefox and that made it completely 'offline'. I have tried to reinstall either, nothing.

Any help would be appreciated greatly - thanks!

Edited by aqcheryl, 15 September 2008 - 12:12 AM.


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#2 cryptodan

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Posted 15 September 2008 - 04:07 AM

Try using the ISP's DNS Servers.

#3 aqcheryl

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Posted 15 September 2008 - 02:42 PM

Try using the ISP's DNS Servers.



Thank you for the response. Let me know if I did this correctly (and if I did, still no connection anyways)..
I went into Network Connections and under the General tab for TCP/IP I put the DNS of 192.168.1.1
I presume thats the networks DNS - when I do ipconfig on my own computer (this one) it says that addy for DNS. Its also how I get to my router.

I tried doing a 'diagnose connection problems' through IE on her computer, and it said

Network Diagnostics for WIndows XP

Windows cannot connect to the Internet using HTTP, HTTPS, or FTP. THis is probably caused by firewall settings on this computer.

Check the firewall settings for the HTTP port (80), HTTPS port (443) and FTP port (21).

I clicked on view Diagnostic report and it shows this:

Last diagnostic run time: 09/15/08 12:20:07 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
info Redirecting user to support call



DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure




Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration mechanism
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.4
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 65.55.11.222 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.1.4



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

action User input required: Specify network name or SSID
Wireless - First time setup

info The Wireless Network name (SSID) to which the user would like to connect = NETGEAR.
Wireless - Radio off

info Valid IP address detected: 192.168.1.4
Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Realtek RTL8139/810x Family Fast Ethernet NIC, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Wireless Network Connection 2, Device=Intel® PRO/Wireless 2200BG Network Connection, MediaType=LAN, SubMediaType=WIRELESS
info Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394
info Both Ethernet and Wireless connections available, prompting user for selection
action User input required: Select network connection
info Wireless connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.


I dont know if that helps any. Even though XP Firewall is shut off, I still went into exceptions and added the HTTP, HTTPS, and FTP ports. Still nothing.

Im really suspecting that the issue here is that theres something blocking her connection... is there a way to tell what other Firewalls might be on this computer? Is it possible Norton did not fully uninstall and is still causing issues? I read that others had problems connecting to the Internet when having Norton, and before uninstalling it, I went into the settings and unlike all the other settings you could click and go into, it would not open the Firewall settings.


I also dont think its an issue with the DNS or anything like that, because when I log in Safe Mode, it has no problems whatsoever connecting. So its got to be some kind of program interference...? I will try and get a startup log

Edited by aqcheryl, 15 September 2008 - 02:46 PM.


#4 cryptodan

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Posted 15 September 2008 - 02:44 PM

Who is her ISP?

#5 aqcheryl

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Posted 15 September 2008 - 03:01 PM

I got it fixed!

Norton didnt fully uninstall, I downloaded their full removal tool and that did the trick.

Its moot now, but we both are on RoadRunner (Time Warner)

Once again, though, thanks for your help

Edited by aqcheryl, 15 September 2008 - 03:02 PM.


#6 cryptodan

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Posted 15 September 2008 - 03:16 PM

Your welcome.




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