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Internet Explorer 7 Install Led To System Crash

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4 replies to this topic

#1 applesauce1234


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Posted 14 September 2008 - 09:20 PM


I am currently running a copied version of Windows XP (I know, I know... but im broke!)... I installed a windows update for internet explorer 7, and now my computer will not boot up... it gets to the windows welcome screen, and then a box appears saying that it is loading my personalized settings for internet explorer 7, but it just stays there... the keyboard is not frozen (i.e. i can still get to task manager), but the CPU busy light on the computer is not lit up... and nothing happens.

so i figured i would just uninstall internet explorer 7 through safe mode, or just use system restore... so i restarted the computer...

the really strange thing is that i cannot get into safe mode... if i restart the computer, then hit f5 to get to the safe mode option screen, the keyboard goes "dead"... im then unable to select any of the boot modes... and the num lock light goes off... this happens everytime... ive never heard of a computer being unable to get into safe mode before

any ideas?? thanks!

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#2 Queen-Evie


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Posted 14 September 2008 - 10:16 PM

Is your keyboard a usb connection?
If so, boot into bios.
Root around and see if you can find something called USB Legacy Support.
If you find it, enable it.
Save the change.
Reboot, see if you can access safe mode with your keyboard.

#3 hamluis



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Posted 15 September 2008 - 07:44 AM

If by "copied", you mean "illegal or unlicensed", then I don't believe that assistance is in order from forum members...according to the forum rules.

Feel free to elaborate on what you mean, if you wish.


#4 Queen-Evie


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Posted 15 September 2008 - 10:13 AM

My first thought was that colinweadick is using a pirated copy of Windows XP.
The rule here at BC states

No subject matter will be allowed whose purpose is to defeat existing copyright or security measures. If a user persists and/or the activity is obviously illegal the staff reserves the right to remove such content and/or ban the user. This would also mean encouraging the use or continued use of pirated software is not permitted, and subject to the same consequences.

My reason for responding as I did:

The poster did not ask for help to defeat copyright or security measures. If he/she had, I would have
mentioned the rule and informed the moderators.
He/She simply wanted to know what the deal is with the keyboard not responding when using it to navigate to safe mode.

I was simply offering a possible solution to that issue.
And that solution is based on the fact that it could be a bios issues, not a Windows issue.
The problem can occur even when a copy of Windows is legal.
When I had my other computer, I had to go in and enable usb legacy support every time I reinstalled Windows, a legal copy of the OS, in order to get the keyboard to respond when I wanted to go into safe mode or any of the other choices.
In the past, I've given others who do have a legal copy of Windows the same advice.

This is a gray area, at least to me. The poster admits to a "copy" of Windows, which I do not encourage anyone to use. But the issue may not have anything to do with that fact.

But you were correct to mention the rule, just in case the poster has other issues in the future which may be a result of having an illegal copy of Windows. He/she will know in advance that we cannot help with such matters.

I'll ask the moderators to review this topic, and decide what to do with it.

Edited by Queen-Evie, 15 September 2008 - 10:17 AM.

#5 garmanma


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Posted 15 September 2008 - 11:14 AM

(I know, I know... but im broke!)..

This tells me they know it's illegal and they're trying to justify it

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