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Removing Program In Vista


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#1 Buckoeye

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Posted 14 September 2008 - 09:32 AM

I have RAADMIN 3.0 installed on my system. It was a 30 day trial. When I try to remove the program to install the upgrade I am getting a "Windows Installer" error

The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an Alternative path to folder containing the installation package 'rserv30.msi' in the box below.

If I try to install the new version the error is the older version cannot be removed.....contact your adminstrator....

C:\Users\CHRIST~1\AppData\Local\Temp\{A86695F3-7E93-4FA4-A4D7-25C5FFF7167B}\

The program shows this path but nothing is here........

Can someone assist me with installing the new version or deleting the old..... I am running VISTA....

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#2 figgis41

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Posted 14 September 2008 - 01:28 PM

hi,,, have you tried deleting it in safe mode.
Figgis,,,, LUFC

#3 Buckoeye

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Posted 14 September 2008 - 01:43 PM

THe answer is YES, both removing the old and adding the new program.

Error " Windows installer service could not be accessed" I am all ears to resolve this issue.

#4 usasma

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Posted 14 September 2008 - 02:03 PM

Try the Windows Installer Cleanup tool from here: http://support.microsoft.com/kb/290301

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems get worse suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#5 Buckoeye

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Posted 14 September 2008 - 02:31 PM

YOU ARE THE MAN !! Accessing this site and highlighting RADMIN.. allowed me to do the clean-up, then SUCCESSFULLY INSTALL THE NEW VERSION.... http://support.microsoft.com/kb/290301


Thanks ...................................

#6 usasma

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Posted 14 September 2008 - 02:49 PM

Thanks for the kudos - but it was just a shot-in-the-dark on my part. Glad that it worked for you tho'! :huh:

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems get worse suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.





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