Posted 14 September 2008 - 05:15 AM
I recently got around to fixing my wife's laptop's tendency to always want to install the same update every time she shuts it down. After doing some research I found that the fix involved uninstalling some previous updates until before the offending update and then working forward from there again. Only problem is, now that those updates are rolled back, her computer essentially freezes (it doesn't really freeze, but the simple act of opening the task manager takes 30min) and I can't get it to load Interned Explorer to reinstall the updates.
Some things I've already tried:
Start in safe mode w/ networking to try to install the updates again (get web-page error and can't d/l)
Start in safe mode and reinstall drivers (read that a similar problem was fixed by updating drivers) -- all drivers updated, still broken
Start in safe mode and try to get access to msconfig.exe to clear out all startup programs -- Can't find msconfig and the "run" menu item is missing (might just be stupid here).
Start in safe mode and disable all startup programs using a third party program -- startup initially faster, but still no response after reaching desktop
Now, the computer loads up to the desktop just fine, but once its there, I can't get it to do much at all, even if I'm patient with it. I've read on these forums that someone had a similar issue where the computer essentially was frozen on startup, but would operate normally if the user waited an hour. I have not tried this yet, but I didn't see that that person's issue was resolved anyway.
Also, when I try to shut the computer down from the desktop (not in safe mode) I get a program close window for "hsm sink window", which I have not been able to find ANY information about online other than the fact that 2-3 other people are experiencing the same thing... none of which had their problems resolved, though their problem was related only to shutting down and not locking up on startup.
Anyway, if anyone can help, please, please do as I really need to get this computer back in working order quickly. Also, please note, reformatting this computer's hard drive is absolutely not an option as it has all of our family photos and many home videos on it (I know... call me stupid later).