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An Error, Blu Screen And A Quick Restart.


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7 replies to this topic

#1 Inq_PL

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Posted 13 September 2008 - 02:17 PM

Hello Everyone


This is the code for an error that happened during web surfing while listening to internet radio in winamp.

BCCode : c2 BCP1 : 00000007 BCP2 : 00000CD4 BCP3 : 02060023
BCP4 : 853D8728 OSVer : 5_1_2600 SP : 3_0 Product : 256_1


Any help? I had one recently as well but I think it was because I was changing my IP configuration...My wireless tab/properties were changed with one option being auto search and the other tab for a specific info(my school wireless internet) Then, after a while, I had an error. But I changed it back for autosearch and it is all good. But couple of minutes ago my Laptop had a reboot and blue screen popped up and disappeared in an instance. Can any one read the error code and help me out please?

p.s. If anyone remembers how to configure the blue screen, so it stays on the desktop with no restart followed after that, any info would be greatly appreciated.


Thank You in advance.



pc
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#2 cryptodan

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Posted 13 September 2008 - 02:23 PM

1) Right Click on My Computer

2) Select Properties

3) Go to the Advanced Tab

4) Select Startup and Recovery

5) Uncheck Automatically restart in the System Failure portion.

#3 usasma

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Posted 14 September 2008 - 09:53 AM

Here's a link to a description of the error: http://aumha.org/a/stop.php#0xc2

As it occurred in memory - I'd suggest running this free memory test: http://www.memtest86.com/
Burn it to a CD with an ISO burner program (otherwise it won't work) and boot from the CD to run the program.
Let it run for a minimum of 3 passes (but overnight is better). If it starts to generate errors, stop the test and post back here.

The first parameter of the error (BCP1 : 00000007) indicates that a program tried to free memory that was already freed. If the memory test passes, then you'd have to assume that it's a problem with a driver/program that's doing this.

I'd suggest searching your hard drive for files ending in .dmp (enable the Advanced search options for system and hidden files). When you find the latest one, use this link to perform an analysis of the file: http://forums.majorgeeks.com/showthread.php?t=35246
Copy and paste the results into your next post for us to have a look at.

Most times this will reveal the culprit so it can be fixed.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Inq_PL

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Posted 22 September 2008 - 02:22 AM

Ok, thank You for the information. I will try the above steps soon and post back. Thank You all L:D
Inq_PL

#5 Inq_PL

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Posted 01 October 2008 - 11:03 PM

I did the mini dump debugging process and i have the log but that was actually the second thing from your post. Now I will do the 1st step and post back soon

Edited by Inq_PL, 01 October 2008 - 11:07 PM.

Inq_PL

#6 Inq_PL

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Posted 02 October 2008 - 06:12 AM

the memory test results were very nice. It completed with no errors and it passed75%, and there was message "press esc to exit.....the test is complete" something like that.

Therefore, I attach the log from the debugging process. Thank You for your help in advance.
------------------------------------------------------------------


Microsoft ® Windows Debugger Version 6.9.0003.113 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini093008-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp.080413-2111
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
Debug session time: Tue Sep 30 21:35:19.676 2008 (GMT-4)
System Uptime: 0 days 2:55:29.347
Loading Kernel Symbols
.......................................................................................................................................................
Loading User Symbols
Loading unloaded module list
.......................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, cd4, 2060003, 84499c00}

Unable to load image vsdatant.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Probably caused by : vsdatant.sys ( vsdatant+450c1 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 00000007, Attempt to free pool which was already freed
Arg2: 00000cd4, (reserved)
Arg3: 02060003, Memory contents of the pool block
Arg4: 84499c00, Address of the block of pool being deallocated

Debugging Details:
------------------


POOL_ADDRESS: 84499c00

FREED_POOL_TAG: TCPc

BUGCHECK_STR: 0xc2_7_TCPc

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

PROCESS_NAME: System

LAST_CONTROL_TRANSFER: from 8054b583 to 804f9f33

STACK_TEXT:
bacff8e8 8054b583 000000c2 00000007 00000cd4 nt!KeBugCheckEx+0x1b
bacff938 ac7c7782 84499c00 00000000 bacff980 nt!ExFreePoolWithTag+0x2a3
bacff948 ac7c7450 8449fa80 8449fb14 8449fb14 tcpip!TCPClose+0x16
bacff980 ac7540c1 8a307440 8449fa80 ac7539cd tcpip!TCPDispatch+0x101
WARNING: Stack unwind information not available. Following frames may be wrong.
bacffa18 80545b83 bacffc58 00000246 80545936 vsdatant+0x450c1
bacffa98 804ef18f 00eec030 8525aa18 ba6675fc nt!SwapContext+0xf3
bacffaa8 ba667626 ba66be03 00000103 bacffae4 nt!IopfCallDriver+0x31
bacffae4 804ef18f 8af10910 ba67cf8c 8af254d0 ACPI!ACPIDispatchForwardIrp+0x2a
bacffaf4 ba8fc2e6 00000000 8af254b8 804faea6 nt!IopfCallDriver+0x31
bacffb0c ba8fc49a 8af25030 8af254b8 8af25030 disk!DiskFlushDispatch+0xb8
bacffb30 ba90931e 8af25030 8af25510 8525ab34 disk!DiskShutdownFlush+0x14a
bacffb4c 00000000 00000000 83d94388 804f0f34 CLASSPNP!ClassShutdownFlush+0x5d


STACK_COMMAND: kb

FOLLOWUP_IP:
vsdatant+450c1
ac7540c1 ?? ???

SYMBOL_STACK_INDEX: 4

SYMBOL_NAME: vsdatant+450c1

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: vsdatant

IMAGE_NAME: vsdatant.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4874da4c

FAILURE_BUCKET_ID: 0xc2_7_TCPc_vsdatant+450c1

BUCKET_ID: 0xc2_7_TCPc_vsdatant+450c1

Followup: MachineOwner
--------------------------------------------------------------------



p.s. I read that this vsdatant.sys is from zonealarm and peaple have problems with that blue screen. I had BSOD(blue screen of death) once. Then i had it for the second time but it seemed different. And after the microsoft report was done it redirected me to the page which stated that t was because of my AV :? weird. anyways... Would I have to do this debugging everytime i get BSOD? and then deal with ir from there? Would that be your recommendation?
Inq_PL

#7 usasma

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Posted 02 October 2008 - 07:08 AM

If you got the "Pass complete" notice, then it completed at least one pass with no errors - that's a good thing!

The analysis of the memory dump points to your Zone Alarm as being where the crash occurred. Most times this will be the cause, but there are exceptions to this. But uninstalling Zone Alarm, rebooting, and then downloading a fresh copy will most likely fix the issue.

Should the BSOD come back, then we'll have to troubleshoot further - but it depends on what happens as to what will need to be done. It won't hurt to run an analysis if another BSOD occurs.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 Inq_PL

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Posted 04 October 2008 - 02:09 PM

Thank You so much for all your help. If the BSOD appears again I will run the tests and post my logs on BC.Take care for now :D
Inq_PL




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