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Can't Install Printer


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#1 fluxx23

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Posted 13 September 2008 - 11:16 AM

Hello all and thank you for even showing some interest in this issue!

My problem right now as I work on a ladies computer is that she cannot install her printer. It would tell her that the print spooler service is not running. Well it crashes every time you start it, so I configured it to restart itself indefinitely instead of trying twice and giving up the third time around. The RPC service seems to be running just fine.

Now I've cleaned out the computer, run SFC which yielded no help. In fact when I first got the machine, I copied new spoolsv.exe and spoolss.dll to her system32 folder since the ones she had were corrupt.

So what happens at this point when I go to "Add new printer" is it tells me the operation could not be completed. I try to ran the Windows 2003 repair toolkit program: cleanspl

but I get this error:
---------------------------
Clean Spooler
---------------------------
Unable to enumerate the files in the directory 
'\\mcgahey\C$\WINDOWS\system32\spool\printers' 
matching the filter '*.spl'. The network path was not found. 
The specified directory cannot be validated. 
---------------------------
OK   
---------------------------

What is the best line of fixing this issue without entirely wiping the computer out?

I appreciate your help ahead of time! I know a lot of people have issues with this and hope we can find a definite solution for it.

btw, I also get this error at times...
---------------------------
Clean Spooler
---------------------------
Unable to stop the Print Spooler service on the computer '\\mcgahey'. The pipe has been ended. 
---------------------------
OK   
---------------------------

Edited by fluxx23, 13 September 2008 - 11:17 AM.


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#2 cryptodan

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Posted 13 September 2008 - 11:29 AM

Is the printer on a network?

#3 fluxx23

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Posted 13 September 2008 - 11:42 AM

Nope, it's just a local printer via USB.

#4 cryptodan

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Posted 13 September 2008 - 12:04 PM

you may have a virus that is affecting other files.

#5 fluxx23

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Posted 13 September 2008 - 12:12 PM

you may have a virus that is affecting other files.


That was the original thought, but HJT reveals nothing unusual, nor any anti-malware/virus scans.

edit: you know I was looking through the HJT log and at the very end it shows a reference to one of the files that I had removed earlier last month when she did have a virus.

spools.exe within C:\Windows\System32\drivers folder, which from my understanding is a very high chance that it was a malicious program.

But, having removed all drivers, reinstalling the spooler service and such. What else could be stopping it?

Edited by fluxx23, 13 September 2008 - 12:16 PM.





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