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Task Manager Greyed Out And Antivirus Pop Ups Keep Coming


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#1 piedpipper5

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Posted 13 September 2008 - 07:40 AM

Im new to this so I hope you can bear with me. I found this forum by searching for a way to fix
my problem. I had found a thread on here that seemed to me to be exactly what my problem is.
http://www.bleepingcomputer.com/forums/lof...hp/t135082.html
As the title says, my task manager is greyed out, and I keep getting pop ups trying to sell me
antivirus protection, and my computer keeps telling me to update my antivirus software.
I tried to follow the instructions in that thread, I ran hijack this in safe mode, however nothing seemed to change.
Any help would be much appreciated. Im not a computer Guru, so please bear with me.

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#2 piedpipper5

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Posted 13 September 2008 - 08:07 AM

one other thing, it has also taken over my desktop background
Ive heard that could be a way of logging my keystrokes

#3 DaChew

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Posted 13 September 2008 - 08:33 AM

The Hijackthis forum is the last place you want to go for self help tips, they use specialized tools that require many months of advanced training

http://www.bleepingcomputer.com/forums/ind...mp;#entry935291

See if you can download, install, update and run a scan with MBAM please
Chewy

No. Try not. Do... or do not. There is no try.

#4 piedpipper5

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Posted 13 September 2008 - 09:43 AM

I ran a MBAM scan
heres the log file

Malwarebytes' Anti-Malware 1.28
Database version: 1145
Windows 5.1.2600 Service Pack 3

9/13/2008 10:41:46 AM
mbam-log-2008-09-13 (10-41-46).txt

Scan type: Quick Scan
Objects scanned: 62899
Time elapsed: 22 minute(s), 56 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 1
Registry Keys Infected: 13
Registry Values Infected: 1
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 7

Memory Processes Infected:
C:\WINDOWS\system32\uesiuqcr.exe (Trojan.FakeAlert) -> Unloaded process successfully.

Memory Modules Infected:
C:\WINDOWS\system32\getsn32.dll (Trojan.FakeAlert) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\TypeLib\{252874d8-5b00-4b93-a282-4ca656598278} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e221c81b-e518-4f93-b0d2-14e52065417a} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{2d9f1530-0b38-4dcb-a90a-cecd559f3514} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{2d9f1530-0b38-4dcb-a90a-cecd559f3514} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\getsn32.msiesn (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\smwin32.mdr (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{e6be5e3a-23f3-4ec2-b9b7-bcd9a601f2a3} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{38754e01-ac2e-482b-95fa-f1aee41823c4} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{9f146720-43f3-4fa6-b9e5-4fb13f8c2ffd} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{04a38f6b-006f-4247-ba4c-02a139d5531c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{3c2d2a1e-031f-4397-9614-87c932a848e0} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Screensavers.com (Adware.Comet) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Desktop\General\wallpaper (Hijack.Desktop) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.FakeAlert) -> Data: c:\windows\system32\uesiuqcr.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.FakeAlert) -> Data: system32\uesiuqcr.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.UserInit) -> Bad: (C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\uesiuqcr.exe,) Good: (userinit.exe) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\uesiuqcr.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\getsn32.dll (Trojan.FakeAlert) -> Delete on reboot.
C:\WINDOWS\system32\smwin32.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\4K06U2H0\newsys[1].exe (Rogue.Spymonitor) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\A8J6FKL4\mainti2[1].exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\default.htm (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\~.exe (Trojan.Agent) -> Quarantined and deleted successfully.

#5 piedpipper5

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Posted 13 September 2008 - 02:54 PM

Ok Good News, after running MBAM and restarting I have now got back my access to my
task manager and no longer have the pop ups, the desktop background is also back.

Is there anything else that I should do to make sure that the virus is actually gone, and
not just hiding somewhere else? Thanks to whoever suggested the MBAM! I really appreciate
it.

#6 piedpipper5

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Posted 18 September 2008 - 07:34 PM

Isnt there anybody that can tell me how to go about checking to make sure that my computer is now clean?

#7 boopme

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Posted 18 September 2008 - 09:06 PM

Hi, Lets do these and see if there is anything left.

Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Orange Blossom

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Posted 19 September 2008 - 12:35 AM

Hello piedpipper5,

I merged your two topics on this issue that you posted here in the Am I Infected forum. It really confuses things when more than one topic is posted on the same issue. To avoid duplication, I deleted what had been the initial post of the topic started later.

I also notice that you have posted an HJT log here: http://www.bleepingcomputer.com/forums/topic170114.html We do not allow more than one topic for the same computer and the same issue as this causes confusion, and in this case may make the disinfection process more difficult.

This leaves you with a choice:

1) Have this thread reopened and the HiJack This log topic deleted

OR

2) Keep this thread closed and wait for assistance in the HiJack This log forum. Please note that that forum is VERY busy.

Please send a Private Message indicating your choice.

Assuming you wish assistance in the HiJack This forum, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#9 Orange Blossom

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Posted 20 September 2008 - 11:55 AM

Hello piedpipper5,

At your request, I have reopened this topic and deleted the topic in the HiJack This forum.

Please follow the instructions boopme provided for you in post #7

Orange Blossom :thumbsup:
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#10 piedpipper5

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Posted 24 September 2008 - 05:15 AM

ok so I ran ATF and deleted all that were selected.
I then ran the Super antispyware. heres the log file. It says it came up clean
which is great! :thumbsup:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/23/2008 at 10:43 PM

Application Version : 4.21.1004

Core Rules Database Version : 3555
Trace Rules Database Version: 1566

Scan type : Complete Scan
Total Scan Time : 02:11:59

Memory items scanned : 168
Memory threats detected : 0
Registry items scanned : 6259
Registry threats detected : 0
File items scanned : 57886
File threats detected : 0

#11 DaChew

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Posted 24 September 2008 - 05:20 AM

That looked good, would you update MBAM and run another quick scan, just to be sure
Chewy

No. Try not. Do... or do not. There is no try.

#12 piedpipper5

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Posted 27 September 2008 - 07:44 PM

heres the new MBAM scan, I really appreciate all your time and patience! You guys have been a huge help

Malwarebytes' Anti-Malware 1.28
Database version: 1216
Windows 5.1.2600 Service Pack 3

9/27/2008 8:36:20 PM
mbam-log-2008-09-27 (20-36-20).txt

Scan type: Quick Scan
Objects scanned: 39050
Time elapsed: 8 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#13 DaChew

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Posted 27 September 2008 - 09:09 PM

http://www.bleepingcomputer.com/forums/ind...st&p=943994

If there are no more problems or signs of infection

You are welcome on behalf of the Bleepin community
Chewy

No. Try not. Do... or do not. There is no try.




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