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Computer Infected. Clock Changed To Army Time And Says Virus Alert Next To It....


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#1 dirtydavis

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Posted 13 September 2008 - 06:51 AM

Hello.
my computer was infected by my own stuipd fault and i cannot regain control. I have tried many things and i am having no luck... please help.... I am running Windows XP Pro. Service Pack2

This is what i see.
1st of all, i had a huge splash aross my desktop with a red background that said "this computer is infected, please download sypware cleaner to disinfect" my clock changed formats to Army time and says VIRUS ALERT next to it. When i start up the PC my desktop goes BLUE, then that RED screen shows up. When i click on MY COMPUTER i cannot see my C: drive or any of my CD/DVD drives. I get a message that windows cannot find folder names "privacy_danger".
all kinds of dos prompts pop up showing Windows32.dll (never seen that before)....

I've read other forums that sound like they have similar problems and i have followed their steps and remved alot of infections, but i still cant see my c:drive or cd/dvd drives, and my computer is soooooo slow now.....

I ran in safemode and offline, and did a SUPERantispyware clean up... it worked fine.
then i tried to do a Malwarebytes clean up in normal mode and on-line (as suggested); removed all items... it asked me to reboot my computer to remove the rest of the infections. i did that, and i still get all the same errors listed above.

I don't know what else to do..... i really don't want to wipe my PC and start over.

Please help!!!!

Thank you.

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#2 quietman7

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Posted 13 September 2008 - 07:06 AM

Please print out and follow these instructions: "How to use SDFix". <- for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • The SDFix report log (Report.txt) will open in Notepad and automatically be saved in the SDFix folder.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to re-enable you anti-virus and and other security programs before connecting to the Internet.
Note: If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, you will need to fix the policy restrictions created by this infection. Open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#3 dirtydavis

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Posted 13 September 2008 - 12:55 PM

Hi.
I did as you said with SDfix and Malwarebytes.
Here are the logs. Thanks for your help.

Also, please advise how i can attach screenshots of the error i get when windows starts up.
Thanks again for the help.

SDfixLog:

SDFix: Version 1.224
Run by Administrator on 13/09/2008 at 01:06 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDfix

Checking Services :

Rootkit Found :
C:\WINDOWS\system32\drivers\tdssserv.sys - Rootkit.Win32.Agent.cku

Name :
tdssserv
tdssserv

Path :
\systemroot\system32\drivers\TDSSserv.sys

tdssserv - Deleted
tdssserv - Deleted



Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

Trojan Files Found:

C:\Documents and Settings\David Lontini\Application Data\Adobe\crc.dat - Deleted
C:\WINDOWS\system32\drivers\tdssserv.sys - Deleted
C:\WINDOWS\system32\tdsspopup.dll - Deleted
C:\WINDOWS\system32\tdsspopup1.url - Deleted
C:\WINDOWS\system32\tdsspopup2.url - Deleted
C:\WINDOWS\system32\tdsspopup3.url - Deleted





Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-09-13 13:16:44
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"C:\\WINDOWS\\kdx\\khost.exe"="C:\\WINDOWS\\kdx\\khost.exe:*:Enabled:Secure Delivery Plug-In"
"C:\\Program Files\\Ares\\Ares.exe"="C:\\Program Files\\Ares\\Ares.exe:*:Disabled:Ares"
"C:\\Program Files\\Internet Explorer\\iexplore.exe"="C:\\Program Files\\Internet Explorer\\iexplore.exe:*:Enabled:Internet Explorer"
"C:\\WINDOWS\\system32\\sessmgr.exe"="C:\\WINDOWS\\system32\\sessmgr.exe:*:Enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Real\\RealOne Player\\realplay.exe"="C:\\Program Files\\Real\\RealOne Player\\realplay.exe:*:Enabled:RealPlayer"
"C:\\Program Files\\Yahoo!\\Messenger\\YPager.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YPager.exe:*:Enabled:Yahoo! Messenger"
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe:*:Enabled:Yahoo! FT Server"
"C:\\Program Files\\Kerio\\Personal Firewall 4\\kpf4gui.exe"="C:\\Program Files\\Kerio\\Personal Firewall 4\\kpf4gui.exe:*:Enabled:Kerio Personal Firewall 4 - GUI"
"C:\\Program Files\\eDonkey2000\\edonkey2000.exe"="C:\\Program Files\\eDonkey2000\\edonkey2000.exe:*:Disabled:edonkey2000"
"C:\\Program Files\\Kazaa Lite K++\\KazaaLite.kpp"="C:\\Program Files\\Kazaa Lite K++\\KazaaLite.kpp:*:Disabled:KazaaLite"
"C:\\Program Files\\Overnet\\overnet.exe"="C:\\Program Files\\Overnet\\overnet.exe:*:Disabled:Overnet Application"
"C:\\Program Files\\Logitech\\Desktop Messenger\\8876480\\Program\\backWeb-8876480.exe"="C:\\Program Files\\Logitech\\Desktop Messenger\\8876480\\Program\\backWeb-8876480.exe:*:Enabled:Logitech Desktop Messenger"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\LimeWire\\LimeWire.exe"="C:\\Program Files\\LimeWire\\LimeWire.exe:*:Enabled:LimeWire"
"C:\\Program Files\\uTorrent\\utorrent.exe"="C:\\Program Files\\uTorrent\\utorrent.exe:*:Enabled:æTorrent"
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"
"C:\\Program Files\\Microsoft ActiveSync\\rapimgr.exe"="C:\\Program Files\\Microsoft ActiveSync\\rapimgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync RAPI Manager"
"C:\\Program Files\\Microsoft ActiveSync\\wcescomm.exe"="C:\\Program Files\\Microsoft ActiveSync\\wcescomm.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Connection Manager"
"C:\\Program Files\\Microsoft ActiveSync\\WCESMgr.exe"="C:\\Program Files\\Microsoft ActiveSync\\WCESMgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Application"
"C:\\Program Files\\Skype\\Phone\\Skype.exe"="C:\\Program Files\\Skype\\Phone\\Skype.exe:*:Enabled:Skype"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"
"C:\\Program Files\\Microsoft ActiveSync\\rapimgr.exe"="C:\\Program Files\\Microsoft ActiveSync\\rapimgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync RAPI Manager"
"C:\\Program Files\\Microsoft ActiveSync\\wcescomm.exe"="C:\\Program Files\\Microsoft ActiveSync\\wcescomm.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Connection Manager"
"C:\\Program Files\\Microsoft ActiveSync\\WCESMgr.exe"="C:\\Program Files\\Microsoft ActiveSync\\WCESMgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Application"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Sun 12 Mar 2006 10,311,680 ..SH. --- "C:\Program Files\AVIConverter\mencoder.exe"
Wed 23 Apr 2008 6,104,632 A..H. --- "C:\Program Files\Picasa2\setup.exe"
Sun 10 Nov 2002 4,348 A.SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Sun 15 Jan 2006 401 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv16.bak"
Wed 7 Mar 2007 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv02.tmp"
Mon 13 Nov 2006 319,456 A..H. --- "C:\Program Files\Common Files\Motorola Shared\MotPCSDrivers\difxapi.dll"
Sat 9 Aug 2003 1,740 A..HR --- "C:\Program Files\Common Files\Symantec Shared\Registry Backup\ccReg.reg"
Sat 9 Aug 2003 1,740 A..HR --- "C:\Program Files\Common Files\Symantec Shared\Registry Backup\ccReg_old.reg"
Sat 9 Aug 2003 273,070 A..HR --- "C:\Program Files\Common Files\Symantec Shared\Registry Backup\CommonClient_old.reg"
Sat 9 Aug 2003 273,070 A..HR --- "C:\Program Files\Common Files\Symantec Shared\Registry Backup\CommonClient.reg"
Sat 9 Aug 2003 157,304 A..HR --- "C:\Program Files\Common Files\Symantec Shared\Registry Backup\IAM_old.reg"
Thu 13 Mar 2003 27,648 ...H. --- "C:\Documents and Settings\David Lontini\Application Data\Microsoft\Templates\~WRL0004.tmp"
Wed 1 Nov 2006 125,952 ...H. --- "C:\Documents and Settings\David Lontini\Application Data\Microsoft\Templates\~WRL0005.tmp"
Sun 24 Oct 2004 47,616 ...H. --- "C:\Documents and Settings\David Lontini\Application Data\Microsoft\Word\~WRL0123.tmp"
Sun 24 Oct 2004 48,640 ...H. --- "C:\Documents and Settings\David Lontini\Application Data\Microsoft\Word\~WRL0192.tmp"
Fri 26 Jan 2007 48,128 ...H. --- "C:\Documents and Settings\David Lontini\Application Data\Microsoft\Word\~WRL0294.tmp"
Sun 25 Feb 2007 47,104 ...H. --- "C:\Documents and Settings\David Lontini\Application Data\Microsoft\Word\~WRL0309.tmp"
Sun 24 Oct 2004 46,592 ...H. --- "C:\Documents and Settings\David Lontini\Application Data\Microsoft\Word\~WRL0691.tmp"
Thu 12 Oct 2006 82,432 ...H. --- "C:\Documents and Settings\David Lontini\Application Data\Microsoft\Word\~WRL1601.tmp"
Sun 25 Feb 2007 47,616 ...H. --- "C:\Documents and Settings\David Lontini\Application Data\Microsoft\Word\~WRL1705.tmp"
Fri 26 Jan 2007 47,616 ...H. --- "C:\Documents and Settings\David Lontini\Application Data\Microsoft\Word\~WRL2092.tmp"
Mon 7 Apr 2008 19,968 ...H. --- "C:\Documents and Settings\David Lontini\Application Data\Microsoft\Word\~WRL2161.tmp"
Wed 9 Apr 2008 19,968 ...H. --- "C:\Documents and Settings\David Lontini\Application Data\Microsoft\Word\~WRL3217.tmp"
Sun 24 Oct 2004 46,592 ...H. --- "C:\Documents and Settings\David Lontini\Application Data\Microsoft\Word\~WRL3220.tmp"
Fri 26 Jan 2007 47,104 ...H. --- "C:\Documents and Settings\David Lontini\Application Data\Microsoft\Word\~WRL3257.tmp"

Finished!

-------------------------------------------------------------------------------------------------------

Malwarebytes Log
Malwarebytes' Anti-Malware 1.28
Database version: 1145
Windows 5.1.2600 Service Pack 2

09/13/2008 1:47:45 PM
mbam-log-2008-09-13 (13-47-45).txt

Scan type: Quick Scan
Objects scanned: 60362
Time elapsed: 8 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 8
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\MicroAV (Rogue.MicroAntivirus) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Desktop\Components\0\source (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\Control Panel\International\sTimeFormat (Trojan.FakeAlert) -> Bad: (HH:mm: VIRUS ALERT!) Good: (h:mm:ss tt) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowControlPanel (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowRun (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowHelp (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyDocs (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyComputer (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoDrives (Hijack.Drives) -> Bad: (12) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 quietman7

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Posted 13 September 2008 - 02:59 PM

It's not unusual to receive "boot up" errors after using anti-virus and other security scanning tools to remove malware infection.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.
  • Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
  • Open the folder and double-click on autoruns.exe to launch it.
  • Please be patient as it scans and populates the entries.
  • When done scanning, it will say Ready at the bottom.
  • Scroll through the list and look for a startup entry related to the file(s) in the error message.
  • Right-click on the entry and choose delete.
  • Reboot your computer and see if the startup error returns.
IMPORTANT NOTE: One or more of the identified infections (tdssserv.sys) was related to a nasty rootkit component. Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

• "When should I re-format? How should I reinstall?"
• "Help: I Got Hacked. Now What Do I Do?"
• "Where to draw the line? When to recommend a format and reinstall?"
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#5 dirtydavis

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Posted 13 September 2008 - 05:56 PM

thank you for all your help.
everything looks to be back in order.
you guys are trully the best at what you do.

When i was hit by this infection i immediately dsconnected the internet connection. do you believe it is still necessary to change all of my logon info with my banking institution and paypay / ebay etc???

Dirty

Edited by dirtydavis, 13 September 2008 - 06:07 PM.


#6 dirtydavis

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Posted 13 September 2008 - 10:05 PM

hi, i have one more question.
i notices since i was hit with this infection that my computer is now very slow. it takes a long time for appr to open etc...
any suggestions to get my system moving alittle faster?

Also, is there anythng else i need to do to ensure i am infection free?
i did a Mcafee scan and it found this Rootskits program you referred to in the last post. what should i do to get this out???

Thanks

Edited by dirtydavis, 13 September 2008 - 10:07 PM.


#7 quietman7

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Posted 13 September 2008 - 10:59 PM

do you believe it is still necessary to change all of my logon info with my banking institution and paypay / ebay etc???

Yes. Consider your machine compromised.

i did a Mcafee scan and it found this Rootskits program you referred to in the last post. what should i do to get this out???

Where did McAfee say it found the file? SDFix indicated it was deleted.
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#8 dd198608

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Posted 01 October 2008 - 06:41 PM

I have the same problem, but when my computer boots up to the desktop, it freezes after about 30 seconds, so I can't run anything. Any hope?

#9 quietman7

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Posted 02 October 2008 - 07:14 AM

Welcome to BC dd198608

If you have an issue or problem you would like to discuss, please start your own topic. Doing that will help to avoid the confusion that often occurs when trying to help two or more members at the same time in the same thread. Even if your problem is similar to the original poster's problem, the solution could be different based on the kind of hardware, software, system requirements, etc. you are using and the presence of other malware. Further, posting for assistance in someone else's topic is not considered proper forum etiquette.

Thanks for your cooperation.
The BC Staff
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