Posted 13 September 2008 - 01:40 AM
I installed spy sweeper and then called webroot to upgrade to spy sweeper w/ anti virus. They sent me the download for the anti-virus and I installed as per their instructions. However, the anti-virus does not function after installation. I've been in contact with webroot and so far, they've been no help. I'm wondering if I have some sort of virus that won't allow installation or function of anti-virus software. We tried installing McAfee as well, and could not get it to work either. Also, when trying to update our existing spy sweeper, we get an error message saying "unable to establish a connection" and "the program was unable to check for updates". I am connected to the internet, so I don't know what the problem is. Please help. We have no anti-virus protection on our computer right now.