I cannot get any peripherals to connect to my computer via USB port.
I have a Canon PowerShotA590, SanDisk USB 12 in 1 card reader/writer, and Sony Handicam. I have been trying desperately to connect to any of these for months and get pictures of my infant son downloaded.
I've been on the phone with each company's helpdesk. After each discussion, they said it must be my computer and they had done all that they could do. Either I need to uninstall / reinstall again (which I've done) or buy a memory card reader instead (which I found has the same install issue).
In each case, I download the installation disk. I restart the computer. I connect the device via USB.
The hardware recognition either never pops up at all (Canon PowerShot), or in the case of the SanDisk card reader, it pops up, asks me to install the software disk (which I did already). When I follow the hardware wizard directions, I get an error "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (Code 19)."
The computer does recognize something is connected (ie, when connected, the device shows up in my computer > scanners and cameras. Also in device manager it shows up as the device name with an !). This is why the companies are saying it's my fault. If I try to open up the software it tells me my device isn't connected and transfer file options are greyed out. I'm wondering if it's some setting in virus protection that is blocking everything? I have had scanners and digital cameras work in the past, but it's been over a year since anything was recognized.
I am running WindowsXP Professional and McAfee. Any thoughts are appreciated. Thank you in advance.