Posted 12 September 2008 - 10:13 PM
I am running XP Home SP2 on an HP Pavilion dv1000 laptop. Apparently I had a run in with some malware earlier today and so I ran a Virus Scan and it found several corrupted files and moved, cleaned or deleted them accordingly. Once the scan was complete the computer froze and I did a hard restart. When it restarted the "Windows Welcome Screen" did not appear, but rather a "Log on to Windows" box with User Name: "valued customer". The computer's only user account is not password protected so I left the password field blank and clicked "OK". It began to log on normally and the desktop background appeared behind the "Loading Personal Settings..." dialogue box. However, instead of logging on a "Saving Personal Settings..." and then a "Logging off..." dialogue box appear and I am returned back to the log on window.
I tried to log on as Administrator and the same thing happened and the same thing also happens in Safe Mode.
Does anyone have any other ideas?