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Log On-log Off Problem

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#1 mem


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Posted 12 September 2008 - 10:13 PM


I am running XP Home SP2 on an HP Pavilion dv1000 laptop. Apparently I had a run in with some malware earlier today and so I ran a Virus Scan and it found several corrupted files and moved, cleaned or deleted them accordingly. Once the scan was complete the computer froze and I did a hard restart. When it restarted the "Windows Welcome Screen" did not appear, but rather a "Log on to Windows" box with User Name: "valued customer". The computer's only user account is not password protected so I left the password field blank and clicked "OK". It began to log on normally and the desktop background appeared behind the "Loading Personal Settings..." dialogue box. However, instead of logging on a "Saving Personal Settings..." and then a "Logging off..." dialogue box appear and I am returned back to the log on window.

I tried to log on as Administrator and the same thing happened and the same thing also happens in Safe Mode.

Does anyone have any other ideas?

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#2 cryptodan


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Posted 13 September 2008 - 04:35 AM

Seems like whatever the virus did, the removal of the virus also removed some system important files.

#3 usasma


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Posted 14 September 2008 - 09:12 AM

In most cases this is an issue with the registry - so you'll have to either get into Windows and edit it - or will have to use an offline registry editor to fix it outside of Windows.

Try these links for further info:

Beyond that, you may be able to fix it with a repair install of Windows - but the computer MUST be virus free before trying it.

Edited by usasma, 14 September 2008 - 09:13 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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