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Completely Removing A Program


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#1 lmhjcr

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Posted 12 September 2008 - 02:32 PM

Hello,
I have recently gotten a notebook with Windows Vista Premium with SP1. I have noticed that when I uninstalled the preinstalled Napster, Norton 306 & wild Tangent Games there are still folders with stuff in them in the C:\Program Data Folder.

I also noticed that there are still games listed in the start menu as well as Microsoft Games in the C:\Program Files --- which I can not find an uninstall for.

In addition I had installed spybot on this pc but then uninstalled it since it didn't seem to want to do the updates. There is still a folder in C:\Program Data and C:\Program Files for Spybot. I did notice that with spybot you need to delete some items by hand so I will do that to get rid of those folders (although I think that is for XP since there is not listing for a folder being in Program Data as well).

I had also installed a lexmark x5470 printer on the notebook - first downloading the vista driver. But have had nothing but problems with this printer and would like to get rid of all the traces of this printer on the notebook as well. I did follow the proper uninstall steps but there are traces of this printer all over the place!
I tried contacting Lexmark about this a week and a half ago but never heard back from them - and I also tried asking them again 5 days ago with no response.
There are files for this printer in C:\Program Data, C:\Drivers\Printes, C:\Windows\System32\; C:\Windows\system32\spool as well as if I click on the control panel > printers the lexmark is still listed and there is still an entry in the registry as well.

Does anyone know how I can get these darn traces of the programs (especially all the junk from the lexmark printer) off this pc?

Any Suggestions would be GREATLY Appreciated.

TIA

lnjr

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#2 garmanma

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Posted 13 September 2008 - 01:09 PM

Is this a Dell? I ask because of the Wild Tangent games.
At the end of this article from PCHell there is a script you can download to remove it
http://www.pchell.com/support/wildtangent.shtml

For Norton. you need their remval tool:
http://service1.symantec.com/Support/tsgen...005033108162039

For Lexmark, download the Windows installer Cleanup Utility. Open it and see if there are any listing for lexmark. If there is, check their box and run the utility

I found a removal tool FOR XP ONLY, but read the page and maybe it will give you some guidance
http://cubicspot.blogspot.com/2006/07/lexm...removal-is.html
Mark
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#3 lmhjcr

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Posted 13 September 2008 - 01:24 PM

This is a Gateway M1629 notebook pc.

I have tried the norton removal tool --- in fact I ran it 4 different times. Restarting the pc after each time I ran it but there are still bits floating about.

Thanks for the suggestion on the link for Lexmark. I did come across that link but I did not find the files that they are talking about in that article. And Lexmark did finally get back to me but there solution was a joke!

I'll look into the Windows Installer Cleanup Utility.

As for the Wild Tangent Games. I did come across that site late last night and ran the removal tool at the bottom of the page and it seems to have gotten rid of the traces of Wild Tangent - at least I think so.

Thanks for the suggestions!

#4 garmanma

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Posted 13 September 2008 - 02:09 PM

Getting rid of the remaining bits of Norton will be a giant PITA. You'll have to go through the registry one at a time. Usasma has done a few and said there were some that had no reference to Norton anywhere.
Good luck
Mark
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