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Mums Pc Problem


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#1 crazy-fox

crazy-fox

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Posted 11 September 2008 - 06:34 PM

hi there i am seeking some serious help my mum always turns to me when she has pc problems in the past i have found what i needed on this site and been able to remover them , things like spywarequake and other rogue spyware/malware but this new 1 is becoming a problem .
i am just wondering if any1 on here knows how to remove Platte media from my mums pc .
i have tried to delete it straight from the registry but it says the file/folder i am trying to delete has no value and it will not let me delete it .

im not too sure of the specs on my mums pc but i do know it is xp home edition and has 1gig DDR2 ram .

the problem is everytime she turns on the pc it comes up with a bill for 39.99 ,
when i checked up on the site that is billing her it says she completed 13 pages of the application form in about 7 seconds now i know my mum can type fast but that would be a world record lol.
and when u go to the platte media link on the bill it asks you to d/load a programme to uninstall and cancel ur subscription ( to wich there is no subscription)
so can any1 help me pls so i can start to use my pc instead of being round my mums trying to fix hers all the time lol.

Edited by crazy-fox, 11 September 2008 - 06:37 PM.


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#2 Budapest

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Posted 11 September 2008 - 06:36 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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