I've had this HP Pavilion laptop for just over a year now, and it has caused me nothing but problems. For contextual purposes I will elaborate. First, in May, a purely mechanical defect, as the screen's framework was falling completely to bits due to a faulty screw near the base. I bring it back to Staples, where my less-than computer savvy parents bought it one Christmas, pay the fee for repairs up-front, and incur repeated delays and apologies from the company. I get it back in early September / late August, just in time for the new university semester.
Since getting it back, however, the screen has periodically gone completely black, leaving me with no alternative other than to power it down and start it back up again. This would fix the problem. (There is also an issue in that my wireless function ceased to work out of the blue). It's probably not the right way to shut down a computer (holding the button), but I could see no other way. Literally. That is, until today, when such an incident occured again, with the exception that my laptop wont start up properly - in fact, it wont start up at all. The lights on the keyboard turn on with the button, and you can clearly hear some internal noises, but the screen remains totally dead. Then the lights go off, the power button flashes before they turn on again, and I assume from this that it's trying to restart once more (leading me to speculate it's more than a mere display problem).
It's one problem after another with this machine, and I apologize if my frustration beams into my post; I'm not the smartest person with computers, but I don't treat them carelessly and I keep them in safe locations. Moreover, I work in retail myself, and I don't like seeming like a snobbish or rude customer. Maybe it's a cliche customer complaint, but I can't help but feel I (or moreso, my parents) was robbed by a store that just seems to do a shoddy job. These things are expensive, especially when you're on a very fixed budget.
If anyone can lend some insight as to what this problem might be, I'd be very appreciative.
Thank you for your time.
Edited by Canucker, 11 September 2008 - 12:47 PM.