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Missing Help And Sys Info


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#1 scouse6

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Posted 11 September 2008 - 11:03 AM

Win Xp
Sp3

Clicking assecceries/ system tools/ system information, nothing happens. :thumbsup: The same with start/help and support....:flowers:

Any help please...????

Edited by scouse6, 11 September 2008 - 11:04 AM.


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#2 hamluis

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Posted 11 September 2008 - 11:52 AM

Any other known anomalies relative to system functioning?

Run key, Search key work properly?

Have you tried System Restore as a workaround/resolution?

Check Event Viewer for possible clues?

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

Help & Support Service reflected in Services as running (Auto)?

Louis

#3 usasma

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Posted 11 September 2008 - 01:41 PM

Go to Start...Run...and type in "msinfo32" (without the quotes) and press Enter. Does the System Information applet open then?
Go to Start...Run...and type in "helpctr" (without the quotes) and press Enter. Does the Help and Support window open then?

If not, please let us know what error messages that you receive.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 scouse6

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Posted 12 September 2008 - 11:46 AM

Thanks usasma,

no response at all from the run box after entering helpctr or msinfo32
no error massages, nothing at all.

#5 cryptodan

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Posted 12 September 2008 - 11:54 AM

Try this: MSInfo Doesn't Work Look at the last post.

Seems like your Windows Management Information Service is corrupted.

#6 scouse6

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Posted 12 September 2008 - 12:05 PM

Thanks Louis,

Run key, Search key work properly. System restore will not restore. Help and support service was set to manual, I've reset it to auto. But still doesn't run.

#7 cryptodan

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Posted 12 September 2008 - 12:06 PM

Thanks Louis,

Run key, Search key work properly. System restore will not restore. Help and support service was set to manual, I've reset it to auto. But still doesn't run.


Did you look at my suggestion?

#8 scouse6

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Posted 12 September 2008 - 12:11 PM

thanks cryptodan,


of course I followed your suggestion, it would be rude not to, after you guys taking the trouble and time to offer your help.
Which I greatly appreciate....:flowers:

followed that but no joy....:thumbsup:

Edited by scouse6, 12 September 2008 - 12:25 PM.


#9 cryptodan

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Posted 12 September 2008 - 12:35 PM

The only fix that I know of for this issue is to reinstall Windows.

#10 perr

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Posted 12 September 2008 - 12:39 PM

Take a look here for the problem. Download and run the vbs file. You may need more than one.
http://www.kellys-korner-xp.com/xp_tweaks.htm

#11 scouse6

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Posted 12 September 2008 - 12:47 PM

thanks cryptodan

but if i would like to avoid that.

#12 scouse6

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Posted 12 September 2008 - 12:50 PM

Take a look here for the problem. Download and run the vbs file. You may need more than one.
http://www.kellys-korner-xp.com/xp_tweaks.htm


Thanks parr, downloaded and ran vbs file, but do not understand "You may need more than one"

After downloading and running nothing changed , but thanks for trying.

#13 usasma

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Posted 14 September 2008 - 08:33 AM

Try searching your hard drive for msinfo32.exe and helpctr.exe (be sure to use the advanced options to check System and Hidden files/folders).

If they're missing, then something has likely corrupted your Windows installation. If those are the only problems, then you may try extracting them from your Windows CD and inserting them in the location pointed to by the Start menu shortcuts.

But, if you're infected, this may not work.

To check if you are infected, try one of these free, independent scans to see if anything has slipped by your current protection:
(Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully)

http://www.pandasecurity.com/homeusers/solutions/activescan/
http://us.mcafee.com/root/mfs/default.asp
http://housecall.trendmicro.com
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

http://www.kaspersky.com/virusscanner Scan Only - no removal
<links compiled on 02/14/2008>
<links reordered on 09/10/2008>
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#14 scouse6

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Posted 29 September 2008 - 04:45 AM

thanks usasma

Ive run antivirus and also had Hi-jack this logs checked. No problems. So I how do I extract te files from my Windows cd...???

#15 hamluis

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Posted 29 September 2008 - 09:17 AM

Well...I think I'd try running sfc /scannow, which is designed to replace damaged or missing system files.

LEARN how to use SFC.EXE (system file checker) in this article! - http://www.updatexp.com/scannow-sfc.html

Louis




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