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Svchost.exe - No Disc


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17 replies to this topic

#1 hammy1708

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Posted 11 September 2008 - 10:36 AM

Hi, I have an annoying pop up that appears every 10-15 minutes, It says svchost.exe - No Disc, please insert disc into drive D. I click cancel and it makes a hideous warning noise and is back on my screen again. I have to click it 25 times to make it go away! I'm pulling my hair out, please help! Thanks. :thumbsup:

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#2 garmanma

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Posted 11 September 2008 - 01:05 PM

Everything I have found suggests that you are infected. I will move you to the proper forum and they will tell you the necessary steps to take
Good luck
Mark
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#3 rigel

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Posted 11 September 2008 - 03:14 PM

Hi hammy - Welcome to BleepingComputer!

Let's start here:
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#4 hammy1708

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Posted 12 September 2008 - 05:07 AM

Hi, thanks for the reply, very much appreciated. I'm going to try it when I have time to sit and have a cup or tea and do it properly. In the meantime I have developed another little pop up friend "Windows - No Disk" then "Exception Processing Message c0000013 Parameters 75b6bf7c 4 75b6bf7c 75b6bf7c" is this related or shall I start a new thread?

Thanks again

#5 rigel

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Posted 12 September 2008 - 09:57 AM

I am uncertain for sure. I would proceed with the scan and if the problem still occurs, then we can open a new thread in the appropriate forum.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#6 hammy1708

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Posted 12 September 2008 - 11:39 AM

Hi again!

It all went well, exactly as per your step by step guide! The log is as follows:

Malwarebytes' Anti-Malware 1.28
Database version: 1141
Windows 5.1.2600 Service Pack 3

12/09/2008 11:11:27
mbam-log-2008-09-12 (11-11-27).txt

Scan type: Quick Scan
Objects scanned: 74541
Time elapsed: 21 minute(s), 51 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
C:\WINDOWS\svchost.exe (Heuristics.Reserved.Word.Exploit) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\powermanager (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\powermanager (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\powermanager (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\asc3550p (Rootkit.Agent) -> Delete on reboot.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\windowsservicesstartup (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\config\42448562.Evt (Rootkit.Agent.H) -> Delete on reboot.
C:\WINDOWS\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Katy Wet Fart\Local Settings\Temp\svchost.exe (Trojan.Agent) -> Delete on reboot.


Thank you

Hammy1708

#7 rigel

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Posted 12 September 2008 - 02:17 PM

Welcome back hammy1708,

There were a couple of items that needed a reboot to delete. Could you update, and run another scan? Reboot, grab the log file, and then post it.

Then on to part 2

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 hammy1708

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Posted 19 September 2008 - 01:07 PM

Hi Rigel,

been sick all week, sorry for not replying sooner.

i have just re-run the Anti Malware tool with the following results. i was surprised to see similar results to the first scan and that I still had Trojans:

Malwarebytes' Anti-Malware 1.28
Database version: 1141
Windows 5.1.2600 Service Pack 3

19/09/2008 18:25:28
mbam-log-2008-09-19 (18-25-28).txt

Scan type: Quick Scan
Objects scanned: 75698
Time elapsed: 15 minute(s), 25 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
C:\WINDOWS\svchost.exe (Heuristics.Reserved.Word.Exploit) -> Failed to unload process.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\powermanager (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\powermanager (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\powermanager (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\svchost.exe (Trojan.Agent) -> Delete on reboot.



I then rebooted and rescanned with the following results:

Malwarebytes' Anti-Malware 1.28
Database version: 1141
Windows 5.1.2600 Service Pack 3

19/09/2008 19:06:38
mbam-log-2008-09-19 (19-06-38).txt

Scan type: Quick Scan
Objects scanned: 75864
Time elapsed: 25 minute(s), 27 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
C:\WINDOWS\svchost.exe (Heuristics.Reserved.Word.Exploit) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\powermanager (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\powermanager (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.


Is this okay?

Will move on to the next step in the morning, still not feeling 100%

regards

Hammy

#9 rigel

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Posted 19 September 2008 - 02:04 PM

That is fine. Sorry to hear you are not feeling well. Take your time - we will be here when you get back.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#10 hammy1708

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Posted 20 September 2008 - 07:58 AM

Hi again,

have just done the biz with the following results as requested:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/20/2008 at 01:38 PM

Application Version : 4.21.1004

Core Rules Database Version : 3574
Trace Rules Database Version: 1562

Scan type : Complete Scan
Total Scan Time : 04:06:16

Memory items scanned : 224
Memory threats detected : 0
Registry items scanned : 6798
Registry threats detected : 29
File items scanned : 91356
File threats detected : 2

MyQuickSearch Toolbar
HKU\S-1-5-21-3430041560-2220013553-2912041922-1006\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser#{82315A18-6CFB-44A7-BDFD-90E36537C252}
HKU\S-1-5-21-3430041560-2220013553-2912041922-1006\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser#{82315A18-6CFB-44A7-BDFD-90E36537C252}

Virus.HiddenDragon
HKLM\System\ControlSet002\Services\PowerManager
C:\WINDOWS\SVCHOST.EXE
HKLM\System\ControlSet002\Enum\Root\LEGACY_PowerManager
HKLM\System\ControlSet004\Services\PowerManager
HKLM\System\ControlSet004\Enum\Root\LEGACY_PowerManager
HKLM\System\CurrentControlSet\Services\PowerManager
HKLM\System\CurrentControlSet\Enum\Root\LEGACY_PowerManager
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_POWERMANAGER#NextInstance
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_POWERMANAGER\0000
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_POWERMANAGER\0000#Service
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_POWERMANAGER\0000#Legacy
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_POWERMANAGER\0000#ConfigFlags
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_POWERMANAGER\0000#Class
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_POWERMANAGER\0000#ClassGUID
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_POWERMANAGER\0000#DeviceDesc
HKLM\SYSTEM\CurrentControlSet\Services\PowerManager#Type
HKLM\SYSTEM\CurrentControlSet\Services\PowerManager#Start
HKLM\SYSTEM\CurrentControlSet\Services\PowerManager#ErrorControl
HKLM\SYSTEM\CurrentControlSet\Services\PowerManager#ImagePath
HKLM\SYSTEM\CurrentControlSet\Services\PowerManager#DisplayName
HKLM\SYSTEM\CurrentControlSet\Services\PowerManager#ObjectName
HKLM\SYSTEM\CurrentControlSet\Services\PowerManager#Description
HKLM\SYSTEM\CurrentControlSet\Services\PowerManager\Security
HKLM\SYSTEM\CurrentControlSet\Services\PowerManager\Security#Security
HKLM\SYSTEM\CurrentControlSet\Services\PowerManager\Enum
HKLM\SYSTEM\CurrentControlSet\Services\PowerManager\Enum#0
HKLM\SYSTEM\CurrentControlSet\Services\PowerManager\Enum#Count
HKLM\SYSTEM\CurrentControlSet\Services\PowerManager\Enum#NextInstance

Adware.Tracking Cookie
.mediaplex.com [ C:\Documents and Settings\Katy Wet Fart\Application Data\Mozilla\Firefox\Profiles\bo6hq2ec.default\cookies.txt ]


Since the reeboot the SUPERAntispyware tool gave me a pop up to say that it had blocked a virus called HiddenDragon and gave the name of SVCHost. I haven't had the problem which made me come here in the first place so does that mean I'm okay now or is there more? Also the other problem which I mentioned also seems to have stopped!

Look forward to your reply.

Thanks again for all your help. much appreciated

Kind regards

Hammy

#11 rigel

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Posted 20 September 2008 - 09:11 AM

We are almost done...

Please update MalwareBytes and rescan - post a new log. Looking for 0's

Then: Please do an online scan with Kaspersky WebScanner

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
    Extended (if available otherwise Standard)
    • Scan Options:
    Scan Archives
    Scan Mail Bases
  • Click OK
  • Now under select a target to scan:Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#12 hammy1708

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Posted 20 September 2008 - 12:00 PM

Hi,

I've just ran Malwarebytes again and it found three items again, one being SVCHost!?!?. Log as follows:

Malwarebytes' Anti-Malware 1.28
Database version: 1181
Windows 5.1.2600 Service Pack 3

20/09/2008 17:58:16
mbam-log-2008-09-20 (17-58-16).txt

Scan type: Quick Scan
Objects scanned: 54669
Time elapsed: 6 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\powermanager (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\powermanager (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.


I'l wait to hear from you again before I install and run Kaspersky if thats okay, just to make sure that I've done everythung that i should have.

regards

Hammy

#13 rigel

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Posted 20 September 2008 - 07:06 PM

You have quite a stubborn infection.

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#14 hammy1708

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Posted 21 September 2008 - 03:56 AM

Hi,

I'm unclear on what you mean by "Administrator's account or an account with "Administrative rights". Can you confirm?

You have also asked that I disconnect from the internet, my home is wireless so do I just unplug the wireless router?
Alternativly I notice that in McAfee I can "enable firewall lockdown" which should shut down all network and internet access, will this do? I have looked at the "how to disable your anti-virus" link but ot does not correspond to my version of McAfee, when I right click on the icon to choose 'exit' I do not have the option, the only options I have are: Open, update, scan, quick links, change settings, verify subscription, upgrade centre and customer support.

I clicked change settings, thinking I may be able to close the program from there but no, upon further investigation I found a section called program permissions (I tried to paste a screen shot here to no avail) anyway, on the list of items that have full access to the internet for inbound andf outbount connection I see our little friend SVCHost.exe!!. The program name is 'generic host process for Win 32 services', when I clicked the 'learn more' option I was taken to 'hackerwatch' who advised me that it is a trusted part of the operating system - I'm confused.

I'll wait to hear back before running the SDFix if thats okay.

Thanks

Hammy

Edited by hammy1708, 21 September 2008 - 04:22 AM.


#15 quietman7

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Posted 21 September 2008 - 06:35 AM

generic host process for Win 32 services', when I clicked the 'learn more' option I was taken to 'hackerwatch' who advised me that it is a trusted part of the operating system - I'm confused

Determining whether a file is malware or a legitimate process sometimes depends on the location (path) it is running from. One of the ways that malware tries to hide is to give itself the same name as a critical system file. However, it then places itself in a different location on your computer.

I'm unclear on what you mean by "Administrator's account or an account with "Administrative rights"

"How to Log on as an administrator"
"How do I get administrative privileges on Windows XP?"

does not correspond to my version of McAfee,

Then read the documentation that came with McAfee or use Help in the program's interface. I don't use McAfee so I can't provide specific instructions. If you cannot figure it out, then leave alone and just run SDFix.
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