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Error Loading C:windows\system32\kvqbhetmnsoy.dll


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#1 Seanyp

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Posted 10 September 2008 - 08:12 AM

I recently made a grave error of judgement. In my desperation to get an Amiga emulator working I downloaded a Rom pack (or so it said).
It was a .exe program, so I ignored it and looked around some more, when I found that 3 more Rom packs had the same .exe. file I decided to click it (thinking somehow it might be the Rom pack). Funny how we do silly things when desperate.

Anyway, it began installing (invisible after the initial click) and from then on I got a little icon in my taskbar. Active shopper and options to enable or disable, I keep it disabled. After about 5 mins I started getting random pop-ups and my computer slowing down. I now get this message (quite often);

"Error loading C:windows\system32\kvqbhetmnsoy.dll" - The specified module could not be found

It doesnt seem to affect anything, but a friend told me that it was spyware/adware, and that it was beginning to overwrite my DLL files.
So I decided action was needed. I followed http://forums.majorgeeks.com/showthread.php?t=139313 step by step instructions, to the part where it asks me to go onto Combofix, I had read the warnings about this so I haven't gone through with it (since I ain't no expert). I installed the other 3 programs (Spybotsearchndestroy, Superantispyware and Malwarebytes Anti-malware.) Furthermore when I read up on the Combofix section of this forum it asks me to install Windows System Recovery, by running "x:i336/winnt32.exe. /cdcons... (or something similar). When I put my Windows disk in and type this in run I am met with the message "New version of windows found on hardrive than on disk" and I am only able to click "Cancel".

However, after completing the 3 steps from the above site my PC slowdown seems to have stopped but I still get the .dll missing ...

So I have 2 questions.

1). How do I know what I have? or if I still have it?

2). How do I install Windows System Recovery so I can move onto the Combofix section?

(ok I lied its 3 questions)

3). Do I need to go any further?


If anyone could offer any help on this I'd be very grateful.

Thanks,
Sean

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#2 garmanma

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Posted 10 September 2008 - 10:58 AM

I'll move you to our malware section
http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
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#3 quietman7

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Posted 10 September 2008 - 11:14 AM

From what you describe in regards to the error message, the file is probably an orphaned registry entry. The "Cannot find...", "Could not run..." or "Error loading..." message is usually related to a program (or malware) that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan or the uninstall of a program.

When Windows loads, it looks for any files associated with registry entries for programs that are set to run at startup. If the file was removed but not the registry entry, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.
  • Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
  • Open the folder and double-click on autoruns.exe to launch it.
  • Please be patient as it scans and populates the entries.
  • When done scanning, it will say Ready at the bottom.
  • Scroll through the list and look for a startup entry related to the file(s) in the error message.
  • Right-click on the entry and choose delete.
  • Reboot your computer and see if the startup error returns.
Please post the results of your MBAM scan for review.

To retrieve the MBAM scan log information, launch MBAB.
Click the Logs Tab at the top.
mbam-log-7-18-2008(09-52-04).txt should show in the list. <- your dates will be different from this exampe
Click on the log name to highlight it.
Go to the bottom and click on Open.
The log should automatically open in notepad as a text file.
Go to Edit and choose Select all.
Go back to Edit and choose Copy or right-click on the highlighted text and choose copy from there.
Come back to this thread, click Add Reply, then right-click and choose Paste.
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#4 Seanyp

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Posted 11 September 2008 - 05:09 AM

Hi Quietman and thanks for the help.

Here is the info from Mbam:

Malwarebytes' Anti-Malware 1.28
Database version: 1136
Windows 5.1.2600 Service Pack 2

9/11/2008 11:02:20 AM
mbam-log-2008-09-11 (11-02-20).txt

Scan type: Quick Scan
Objects scanned: 46552
Time elapsed: 2 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Im no expert but from what I can see it is stating that nothing has been picked up. Although I did what you asked, with regards to Autorun, I could not find the said file. Yet, I am still getting that message, though I failed to mention it isn't during startup this happens, it happens at random intervals (usually when Im browsing). I also get other messages i.e. "IOexplorer has had to terminate, any saved work will be lost"...and other things of this nature.

Still don't know if I do or don't have a virus/malware/adware/spyware

:S *scratches head*

#5 quietman7

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Posted 11 September 2008 - 07:06 AM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#6 Seanyp

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Posted 11 September 2008 - 08:55 AM

Hi again,
Thanks for the response, I followed your instructions and here is the SuperantiSpyware log data;

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/11/2008 at 02:47 PM

Application Version : 4.21.1004

Core Rules Database Version : 3561
Trace Rules Database Version: 1549

Scan type : Complete Scan
Total Scan Time : 00:41:31

Memory items scanned : 161
Memory threats detected : 0
Registry items scanned : 5641
Registry threats detected : 0
File items scanned : 83524
File threats detected : 4

Adware.Tracking Cookie
C:\QooBox\Quarantine\C\Documents and Settings\Sean\Cookies\sean@ad.yieldmanager[1].txt.vir
C:\QooBox\Quarantine\C\Documents and Settings\Sean\Cookies\sean@revsci[2].txt.vir
C:\QooBox\Quarantine\C\Documents and Settings\Sean\Cookies\sean@serving-sys[1].txt.vir

Adware.Unknown Origin
C:\QOOBOX\QUARANTINE\C\WINDOWS\SYSTEM32\ZXDNT3D.CFG.VIR


Hope this helps,
Seems I had 4 of the little buggers. Is that it over?

Thanks,
Sean


p.s On top of that I did a complete Mbam scan, these are the new results;

Time elapsed: 30 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\QooBox\Quarantine\C\WINDOWS\system32\dzmmql.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\QooBox\Quarantine\C\WINDOWS\system32\egvoigjb.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\QooBox\Quarantine\C\WINDOWS\system32\hklbtndi.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\QooBox\Quarantine\C\WINDOWS\system32\hsnkrq.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.


Edited by Seanyp, 11 September 2008 - 09:43 AM.


#7 quietman7

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Posted 11 September 2008 - 09:43 AM

Are you still getting the error loading file message?
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#8 Seanyp

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Posted 11 September 2008 - 11:24 AM

Well for the moment nothing is coming up (as in no messages reporting missing or misplaced .dll files).

Fingers crossed, is there anything else I should do? Or am I safe now?

Thanks,
Sean

#9 quietman7

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Posted 11 September 2008 - 11:29 AM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.

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#10 Seanyp

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Posted 12 September 2008 - 07:19 AM

Quietman, Thanks a lot for all your help. So far so good. Though I did run SuperAntispyware scan and found 7 more threats;

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/12/2008 at 12:22 PM

Application Version : 4.21.1004

Core Rules Database Version : 3563
Trace Rules Database Version: 1551

Scan type : Complete Scan
Total Scan Time : 00:41:12

Memory items scanned : 415
Memory threats detected : 0
Registry items scanned : 5638
Registry threats detected : 0
File items scanned : 79073
File threats detected : 7

Adware.Tracking Cookie
C:\Documents and Settings\Sean\Cookies\sean@serving-sys[2].txt
C:\Documents and Settings\Sean\Cookies\sean@tribalfusion[2].txt
C:\Documents and Settings\Sean\Cookies\sean@bs.serving-sys[1].txt
C:\Documents and Settings\Sean\Cookies\sean@ads.mobygames[1].txt
C:\Documents and Settings\Sean\Cookies\sean@revsci[2].txt
C:\Documents and Settings\Sean\Cookies\sean@ads.bleepingcomputer[2].txt
C:\Documents and Settings\Sean\Cookies\sean@247realmedia[1].txt


Why weren't these picked up yesterday? Hmmm strange how these things work.

Again I'm not sure if Im safe or not. Should I just keep running more scans? If so when will it stop if everytime I do I get this again?

Anyways, thanks for your swift responses and ofc the guidance.

Regards,
Sean

#11 quietman7

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Posted 12 September 2008 - 08:22 AM

SAS only found cookies. MBAM targets serious malware infections, rootkits and adware.

Cookies are text string messages given to a Web browser by a Web server. Whenever you visit a web page or navigate different pages with your browser, the web site generates a unique ID number which your browser stores in a text (cookie) file that is sent back to the server each time the browser requests a page from that server. Cookies allow third-party providers such as ad serving networks, spyware or adware providers to track personal information. The main purpose of cookies is to identify users and prepare customized Web pages for them.

The type of cookie that is a cause for some concern are "tracking cookies" because they can be considered a privacy risk. These types of cookies are used to track your Web browsing habits (your movement from site to site). Ad companies use them to record your activity on all sites where they have placed ads. They can keep count of how many times you visited a web page, store your username and password so you don't have to log in and retain your custom settings. When you visit one of these sites, a cookie is placed on your computer. Each time you visit another site that hosts one of their ads, that same cookie is read, and soon they have assembled a list of which of their sites you have visited and which of their ads that you have clicked on. They are used all over the Internet and advertisement companies often plant them whenever your browser loads one of their banners. Cookies are NOT a "threat". As text files they cannot be executed to cause any damage. Cookies do not cause any pop ups nor do they install malware.

As long as you surf the Internet, you are going to get cookies and some of your security programs will flag them for removal. However, you can minimize this by reading "Blocking & Managing Unwanted Cookies" and "Block Third-Party Cookies in IE7".

Edited by quietman7, 12 September 2008 - 08:22 AM.

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