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Virus - Can't Download And Install Any Anti-virus Apps

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#1 Alicma


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Posted 10 September 2008 - 06:12 AM

My PC was hit by a virus last week. It was unprotected. I managed to install Kaspersky and Spyware doctor from CDs, but it's still very infected.

Ultimate Cleaner was part of it, but that no longer shows up.

The major problem i have is that it redirects me off any tech sites or anti-spyware sites so its impossible to get any anti-malware from the web. I did manage somehow to download malware bytes anti-malware, but it won't install - the error i get is "not a valid win32 application".

The other problems i have are:
Can't restore active desktop
Most functions have been removed from start bar
CD drive and C drive do not appear in windows explorer
"Virus alert" by the clock

Is there a workaround? I also have firefox on the PC is there anyway i can access that?


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#2 quietman7


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Posted 10 September 2008 - 09:52 AM

If you cannot use the Internet or download any programs, you are going to need access to another computer (family member, friend, etc) with an Internet connection. Download Malwarebytes Anti-Malware, save it to a flash (usb, pen, thumb, jump) drive or CD, transfer it to the infected machine, then install and run the program. If you cannot transfer or install from the infected machine, try running the setup (installation) file directly from the flash drive or CD so it will install on the hard drive.

Please print out and follow these instructions to perform a Quick Scan in normal mode. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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