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Slow Computer, Plain White Background, Errors, Etc.


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#1 ashley525

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Posted 09 September 2008 - 11:54 AM

I have been having problems with my computer for a while now and I can't figure out what is wrong with it. I'm pretty sure that I have viruses but I can't figure out how to get rid of them.

1). I have a McAfee account but it does not seem to work correctly. It never shows that there are any viruses on my computer and I honestly think that there is a virus in my McAfee software. Portions of the McAfee Security Center are blotched out in white, for example, the Update and Scan tabs. I can only see half of these tabs. I have tried to uninstall and reinstall this software but I still have the same problems with it as before.

2). Another problem that I am having is that my computer is always running slow and anytime I have a program running, I get a pop up saying "Program Not Responding", and I receive the option to "end now" or "cancel". This happens almost every time I open a program or the internet. When i choose the "end now" option, the program closes and then my background screen turns completely white with no icons. A few minutes later the screen returns but the text under my icons are always highlighted in white and underlined. I went to the desktop properties to fix it but it is not showing that I have it set to underlined or highlighted.

3). I also have a big black block as a cursor rather than a thin black line.

4). I have errors that pop up such as, "Virtual Memory Minimum Too Low",

5). "Microsoft Visual C + + Runtime Library. Runtime Error: Program C:\PROGRA~1\McAfee\MSC\msmscsvc.exe. This application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information."

6). "RUNDLL32.EXE. This program is not responding."

7). "CTFMON.EXE. Program not responding."

Could someone please help me fix these issues? Thank you in advance and any assistance is greatly appreciated.

Edited by ashley525, 09 September 2008 - 02:55 PM.


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#2 ashley525

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Posted 09 September 2008 - 03:02 PM

Can someone please help me?

#3 rigel

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Posted 09 September 2008 - 05:33 PM

Let's start here...

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#4 ashley525

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Posted 09 September 2008 - 06:21 PM

Hello Rigel,

Thank you very much for your reply. It is greatly appreciated. I followed your instructions and here is the log report from MBAM:

Malwarebytes' Anti-Malware 1.27
Database version: 1133
Windows 5.1.2600 Service Pack 2

9/10/2008 7:12:43 PM
mbam-log-2008-09-10 (19-12-43).txt

Scan type: Quick Scan
Objects scanned: 48007
Time elapsed: 6 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\xpre (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\page.html (Malware.Trace) -> Quarantined and deleted successfully.
C:\Program Files\Del.js (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\ClickToFindandFixErrors_RON.ico (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jed Bailey\results.txt (Malware.Trace) -> Quarantined and deleted successfully.

#5 boopme

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Posted 09 September 2008 - 06:54 PM

Hello,please check for an update ,then rescan and post another log,thanks.
Also tell us what symptoms remain if any.
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#6 ashley525

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Posted 09 September 2008 - 08:06 PM

Hello,

I have updated MBAM and did another scan and nothing showed up. Here is the log report:

Malwarebytes' Anti-Malware 1.27
Database version: 1134
Windows 5.1.2600 Service Pack 2

9/10/2008 8:54:14 PM
mbam-log-2008-09-10 (20-54-14).txt

Scan type: Quick Scan
Objects scanned: 48120
Time elapsed: 15 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


2 of my issues were resolved, but the following problems are still an issue:

1). I have a McAfee account but it does not seem to work correctly. It never shows that there are any viruses on my computer and I honestly think that there is a virus in my McAfee software. Portions of the McAfee Security Center are blotched out in white, for example, the Update and Scan tabs. I can only see half of these tabs. I have tried to uninstall and reinstall this software but I still have the same problems with it as before.

2). Another problem that I am having is that my computer is always running slow and anytime I have a program running, I get a pop up saying "Program Not Responding", and I receive the option to "end now" or "cancel". This happens almost every time I open a program or the internet. When i choose the "end now" option, the program closes and then my background screen turns completely white with no icons. A few minutes later the screen returns but the text under my icons are always highlighted in white and underlined. I went to the desktop properties to fix it but it is not showing that I have it set to underlined or highlighted.

3). I also have a big black block as a cursor rather than a thin black line.

4). I have errors that pop up such as, "Virtual Memory Minimum Too Low"

Edited by ashley525, 09 September 2008 - 08:07 PM.


#7 rigel

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Posted 09 September 2008 - 08:20 PM

We are getting there ashley. The 0's are a good sign to see. I don't know why McAfee isn't picking up on what is wrong. There are certain pieces of malware that aren't picked up by certain programs. We are about to run a second scanner now - generally, it will detect other items. If in doubt, you could uninstall McAfee, reboot, and then reinstall it.

Lets continue with our removal process...

Lets see if anything is left out there.

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 ashley525

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Posted 11 September 2008 - 06:38 AM

Hello Rigel,

Sorry a little late on the reply. Haven't had time to get on computer. I followed your instructions regarding ATF-Cleaner and Super AntiSpyware. I ran the Antispyware under the administrator in safe mode, but I cannot access the log because I can't get into the administrator on normal boot. It detected 8 problems and removed them but I am still having the problems stated in last post. What should I do next? Thanks much!!




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