We I've become the resident go to person regarding computers and my best friend told me her computer hadn't been working.
It is a Dell system w/ XP home edition / 40gb hard disk (i believe and will confirm tomorrow i hope.)
In the two years that she has owned the system she never had a virus checker or spyware of any sort on the system. It is one of the worse cases I have ever encountered.
I downloaded ad-awareSE and after several attempts tried to run it... it made it through after about 2 hours of scanning. (Please note: this computer is only used for email and usually yahoo games, checking lottery etc...)
It had over 460 something infected files and cleaned up all but 16. Besides the trojans it's infected with some version of BugBear and the story doesn't get any better... this was two weeks ago. After my own computer problems which OldTimer graciously helped me with recently ... I was directed to Panda Scan and Housecall.
I set her computer up to download Panda Scan which took almost an hour + to load. Then we set it to test.... 14+ hours later... it was approximately 80% finished her system locked up.
My thought process is to format the hard drive and reload from scratch. I have been searching the web for info on doing just this and have printed umteen articles which might help guide me.
I was going to at least try to export her bookmarks to cdrw disk and start from there but before I go in head first I thought better of it and decided to go ahead and post to you.
I respect the vast knowledge and advice I have come to expect from Bleeping as you have saved my butt many times since my discovery of you all a while back. You all always have steered me in the right direction and Lord knows I could use some steering on this one before I proceed.
I know I will have to update all her software (includind to XP sp2) and drivers once reloaded not to mention setting her up on the recommended anti-virus, spyware and firewall suggested in earlier posts. Either way I know I have a long way to go before I sleep... but I don't think you all ever sleep so ... I will await to hear from you all before doing anything any further.
I had just intended to clean her hard drive up and then contact you all as usual with HJT log eventually but her system is so screwed up I don't even know if I can get that far. Eager to see what you all say about it.
Forever in debt to Bleeping, Patty Burrier
Edited by pburrier, 24 April 2005 - 06:00 PM.