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Spyware Or Virus Problem


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#1 calone

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Posted 07 September 2008 - 10:53 PM

I'm hoping that someone will be able to help me ,my pc froze The screen had a blue screen with the following warning: Warning Spyware detected on your computer! Install an anti-virus or spyware remover to clean your computer i could not remove, i gave it to a friend to have a look at as i am not the best with pc's he thought he had sorted it but it is freezing all the time most of the time i can,t get on the net at all.

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#2 Budapest

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Posted 07 September 2008 - 10:57 PM

What operating system are you using?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 calone

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Posted 07 September 2008 - 10:59 PM

windows xp

#4 Budapest

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Posted 07 September 2008 - 11:04 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 calone

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Posted 07 September 2008 - 11:29 PM

using the work pc at moment won,t be home for another hour yet , been struggling to get on the net at home just freezing as soon as i click on internet explorer is there a way i can get on

#6 Budapest

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Posted 07 September 2008 - 11:33 PM

What you can do is download the following two files on a good computer and put them on a CD or pen drive.

mbam-setup.exe
mbam-rules.exe

Then copy the two files to the problem computer.

Double click the first file to install Malwarebytes. Then double click the second file to update the virus definitions. Then run the scan.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 calone

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Posted 07 September 2008 - 11:54 PM

is it ok if i get back in touch later to update and get help if i make some progress might be tonight when i am back at work as i won't be able to reply at home unless i get net on

#8 Budapest

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Posted 08 September 2008 - 12:09 AM

No problem :thumbsup:
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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