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Malware Removal

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#1 Mesay


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Posted 06 September 2008 - 12:39 PM

Hello everyone...

I'm attempting to remove Malware with the info from MajorGeeks.com instructions.

Within the Windows XP Cleaning Procedure are the following instructions;
Downloading Tools - to include:
a) SUPER AntiSpyware,
:thumbsup: SpyBot Search & Destroy,
c) Malwarebytes Anti-Malware,
d) Combofix.exe,
e) MGtools.exe.

Problem #1: When I download d), combofix.exe., I get the following warning from my AVG Anti Virus...
"Potentially harmful program".
From: "conbofix.exe - HIDEEXEC.EV".
Application: "SHDOCVW"
URL: "http://download.bleelpingcomputer.com/subs/combofix.exe."

AVG asks if I should ignore, delete, or...?

When I chose to delete, the file did not do a complete download.
When I chose to ignore, the download completed.

Has my system been compromised?

Problem #2: I cannot download MGtools. The site continues to ask for username and password. Although I have registered, the site does not acknowledge either. Is this available at another site?

Problem #3: Reading the notes for combo fix, page 2, it states..."You should now install the Windows Recovery Console. The Windows recovery console will allow you to boot up into a special recovery mode that allows us to help you in the case that your computer has a problem after an attempted removal of malware. If you use WINDOWS XP and have the Windows CD, (which I have), then you can follow the instructions found in the tutorial listed below."

I do see the "If you use Windows XP and do not have the Windows CD", this can be downloaded from Microsoft. To install the Windows Recovery Console when you do not have the Windows XP CD, please follow these instructions.

No where in these notes do I find what to do if I have the Windows XP CD...?

Have I missed something?
What am I to do here?

Mesay...to you, many thanks

Edited by Mesay, 06 September 2008 - 12:42 PM.

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#2 boopme


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Posted 06 September 2008 - 04:15 PM

Hello, lets do things this way.

When posting your problem, do not run and post a ComboFix logs. ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer. Any posts containing CF Logs will be ignored.

To receive help, you should instead provide a detailed description of your problem, detailed word-for-word error messages that you are receiving, screenshots of strange behaviour, and your operating system. This information is much more useful to our helpers than a ComboFix log.

If you installed SpyBot and it's a great tool please disable Teatimer or say Yes to it each time during these scans.
You have installed both Malwarebytes Anti-Malware and SUPERAntiSpyware. Please run both and post back the 2 scan logs.
Run MBAM in Normal Mode a SAS from Safe mode.

How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.
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