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My Internal Cd/dvd Player Not Connecting


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#1 davidjen

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Posted 06 September 2008 - 10:29 AM

Hi everybody,

I'm new to this site and I have a question I hope has an easy answer.
Before I get started, let me throw out some personal info:
I'm a 40 year old, fairly intelligent computer novice that uses an e-machines desktop computer with microsoft xp operating system. I've had it for about 3 years and for the first 2 3/4 years I didn't have an acceptable firewall, anti-virus program, utilities cleaners etc.. Through trial and error, reading and hard work, I finally cleaned up my computer of all the crap that was taking my computer 15 minutes to boot up (I'm not sure that is an exagerration!) I now have Zone alarm firewall, Eset nod 32 antivirus, and CCleaner and glary utilities cleaners to keep all this crap clean and organized. I have used numerous other virus programs, cleaners, and spyware removers as well. My problem is that my computer is running so well that I want to save it on a maxtor one touch external device but can't. For some reason, My internal cd/dvd drive isn't connecting to the rest of my computer. I'm not sure if I "cleaned" something by accident. I'm sure this is a simple fix, but it's outside my knowledge. The lights for cd drive come on, and an internal check of maxtor system says that's working fine

Any help would be appreciated

David

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#2 dc3

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Posted 06 September 2008 - 10:54 AM

Try going to the Device Manager and uninstall the DVD/CD-ROM and reboot the computer. The installation wizard will recognize it as new hardware and will install it and assign drivers for it.

Start> right click on My Computer> Manage> Device Manager. If you only see the one listing at the top of the page with the icon of a monitor, click on the box with the + to the left of it to extend the tree.

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#3 davidjen

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Posted 06 September 2008 - 12:07 PM

thanx DC3 for responding. I'm trying to feed my 2 year old at the same time as deal with this and I'm not succeeding. I tried to uninstall the cd drive but I'm running into some snags. There is a yellow exclamation point next to the driver with the exclamation that "A driver for this device has been disabled. An alternate driver may be providing this functionality (code 32)" The drive file details tell me that there are 5 drivers fot this "TSST corp CDW/DVD TS-h492c" 4 are by microsoft and have checkmarks next to them. The one that doesn't have a checkmark is made by sonic solutions --"C:\windows\system 32\drivers\pxhelp20.sys"

Should I roll back driver, update the driver?? The add hardware wizard doesn't want to get me going

thanx again

David




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