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Accessing The Internet With Wired Router


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#1 vaniadog

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Posted 06 September 2008 - 07:18 AM

We have two new (one year old) desktops wired to a wireless/wired router and have done so for a year. Now, one computer has internet access and the other we cannot. We have spent hours with our internet provider, Road Runner, but to no avail. Can someone assist? Thanks

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#2 Phantek

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Posted 06 September 2008 - 12:46 PM

Alright, I just want to confirm your setup here. How are your two comptuers connected - wired or wireless? Please also let us know which one is the one that is not working.

For the one that is not working, is it a mac or running windows? If windows, which version?

Finally, what happens when you try to access the internet? Do you just get a "page cannot be displayed" message or do you get something different? As well, are you able to access with some programs but not others (like email or a chat program works, but the web browser does not)?

Let us know, and we will take it from there.

#3 vaniadog

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Posted 06 September 2008 - 09:53 PM

Two computers, not in a network, wired to the router
Both computers are PC's running Microsoft XP
I do get "Internet Explorer cannot display the webpage" and if I bypass the router and try just hook the cable up directly to the one computer (that doesn't work through the router) it still does not work
I can get into Microsoft Outlook (our e-mail) but it will say "send and recieve error" because it cannot hook up to the internet.

Thanks so much for your assistance

#4 Phantek

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Posted 06 September 2008 - 11:47 PM

No trouble. What security software do you have on the computer? Any kind of firewall program like ZoneAlarm or Norten Internet Security?

Make sure it is plugged into the router, and let's see what IP address you are getting. Click on "Start", then "Control Panel". If at the top-right it says "Switch to classic view" make sure you click that, otherwise it's alright. Double-click on "Network Connections" and look at your Local Area Connection. Right-click it and choose "Properties" and then the "Support" tab at the top. What does it say your IP address is?




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