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Fake Xp Firewall Alert - Trojan_spy.keylogger.aa Etc.

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#1 Ravenous


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Posted 06 September 2008 - 02:06 AM

I am new to this forum. I am trying to remove malware from an XP professional machine.
I have installed and run Maleware Bytes tool several times in Safe mode, however the alerts
persist. Also the log file function fails each time in Malware Bytes, telling me that "the converter failed to save the file"
and even though a file by that name will exist, instead of opening, the same converter message appears.
The primary symptom is the appearance of the "security alert". In addition, a yellow triangle with explanation in system tray appears and tooltips messages about instability etc, and then browser windows open to the fake antivirus software.
Also, for the first time this evening, the default home page (google.com) is hijacked by the maleware. Any attempt to open this particular page, leads to a the empty browser page with one or two pop ups saying that the pc is infected, and attempts to close one leads to another saying "Why doesn't you want to clean your pc properly" or something similar.

I have run the installed antivirus program after making sure it was updated (symantec Corporate edition), with no results.
I don't know what to do next and would be extremely greatful for expert advice.

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#2 DaChew


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Posted 06 September 2008 - 02:14 AM

Welcome to BleepingComputer

One of MBAM's key components will not function in safe mode so malwarebyte's is best run in normal mode.
But first run a norton's scan from safe mode if you haven't already.

No. Try not. Do... or do not. There is no try.

#3 Ravenous

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Posted 09 September 2008 - 07:37 PM

Okay, I ran Malwarebytes in Normal Mode. I ran Symantec Corporate Endpoint in both normal and safe modes.
I also ran the free trial of Kaspersky in both modes. Whenever I open the web browser, I still get a bogus pop up message stating that my PC is at risk and I should download protection software and I am redirected to a site.
my default home pate is www.google.com which will not display no matter what.
AND I still continue to get the Fake Windows Firewall alert.

Is there anything I can do?

#4 boopme


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Posted 09 September 2008 - 07:46 PM

Hello,please post back the MBAM scan log.
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.

Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.
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