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Windows Explorer Crashes Repeatedly/ Need Help


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#1 Davka

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Posted 05 September 2008 - 05:21 PM

Can anyone help/comment on this problem?

I have Windows XP Pro, SP3. For the last few months, when I run Dragon
NaturallySpeaking, I often get the following message:"Windows Explorer has
encountered an error and needs to close. The event viewer log says:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module
comctl32.dll, version 6.0.2900.5512, fault address 0x00076215.

This is followed by another error message saying Dr. Watson needs to close and
the event viewer log says:
Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module
dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d

After this my system freezes and I have to reboot. Things I have already done:

1. Uninstalled Dragon NaturallySpeaking 9 and installed new version 10.

2. Done a repair/reinstall of Windows XP and reapplied SP3.

3. run sfc/scannow and then ran windows update.

BTW-- This program started on an old computer. I recently bought a Dell and used Laplink to transfer my programs. Alas, the problem migrated with me. I was trying to avoid reinstalling everything from scratch.

Note: this only occurs when I run Dragon. I hoped new version would help, but no dice. Dragon tech support is no help.

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#2 hamluis

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Posted 05 September 2008 - 05:57 PM

I'd have to guess that it's the Dragon driver, since removal of Dragon removes the problem.

http://support.microsoft.com/kb/884883 AND http://www.annoyances.org/exec/forum/win98/t1011626468

I suggest doing a Search of the C: drive...with Dragon installed...and see if there are two versions of this file on your system. The program may load it's own version. If that proves unproductive, I'd follow the steps listed in the 2d link.

SWAG, but it's the best I can do :thumbsup:.

I'd also check Event Viewer for possible details that might be pertinent.

Louis




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