Posted 05 September 2008 - 09:41 AM
We have a Compaq desktop which has been having problems over the last week. Despite Norton 360 indicating no viruses, virus infection notices have come from Windows, as well as pop-ups suggesting solutions - but as we can't get on the internet....
When it is powered up, it goes through the start procedure to the welcome screen, then the desktop (blue background) for a split second, then to white screen but showing the desktop icons.
At this point, a panel comes up with the heading; "Active desktop recovery". The panel goes onto say "Microsoft windows has experienced an unexpected error. As a precaution, your Active Desktop has been turned off. To restore, use the following troubleshooting tips"
We've tried these, but none work, and then another panel comes up;
Internet Explorer script error,an error has occured in the script on this page.
Error: Object doesnt support this action
Url : file://c:/documents%20and%20settings/compaqadministratorapplication%20data/microsoft/internet%20explorerdesktop:htl
Do you want to continue running this script yes/no.
If either one of these is selected, another panel comes up saying; "Antivirus 2008 has encountered a problem and needs to close"
The only way into the computer is to right click the start button, and access to documents etc is ok.
However, we cannot connect to the internet.
We have tried a system restore, but all the back dates are greyed out, and it says "No previous dates are available"
There is an icon in the bottom right of the taskbar that says "virus alert"
We have right clicked on the desktop and clicked properties, and a panel comes up saying "Your system administrator disabled the display control panel" - with an "ok" button underneath.
Any help would be appreciated