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Help! I Think That I Screw Something Up When I Tried To Put Antivirusxp 2008 On My Computer


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#1 dancingot

dancingot

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Posted 05 September 2008 - 12:50 AM

My laptop has been running slow since I added iGoogle on Sunday. I finally figured out how to get rid of it - actually I didn't figure it out - it just went away, but then I kept ( and am still getting) a notice saying that my computer is infected and that I need to add Antivirus XP 2008. It looked like a reliable thing - so i went ahead and signed up for it - God I hope it's real since I had to give my credit card number. I did run a scan with my McAfee security and it said I had no problems, but the computer system info kept popping up saying i had 497 viruses ( is that even possible?). Because I am not very saavy when it comes to computers, I fugured since it's a windows application it must be right. Anyway, I signed up for the AntivirusXP and when I tried to type the license number into the correct spot - it says it is wrong. I tried to go to the web site that they told me to for help ( infor @antivir08.net) and it is not an actual site - SO to make a long story short - I don't know what I have done and how to fix it. If somebody can help, I would be forever indebted - I don't know if my computer is infected or not, or if I just got taken for 49.95 and my credit card information is not out floating around somewhere.

Thanks so much,
dancingot

Mod Edit: Topic moved from HJT to more appropriate forum~ TMacK

Edited by TMacK, 05 September 2008 - 02:04 AM.


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#2 Guest_superbird_*

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Posted 06 September 2008 - 04:20 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.




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