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Pc Screen Seems Slow And Doesn't Keep Up When Typing


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#1 tkennette

tkennette

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Posted 04 September 2008 - 11:21 PM

Ok I am trying to help my parents resolve a PC issue. The PC seems to be very sluggish when typing, the screen doesn't keep up as you type and then in spurts it finally catches up, the degree of sluggishness varies but is very noticable even for people who hunt and peck.

My father recently reported seeing a window pop up that seemed to say Microsoft Antivirus 2009 has detected a virus... he isn't sure what he clicked to clear it, I suspect he did what they wanted and ended up loading something.

PCcillin Internet 14 is running on the PC providing antivirus/antispy/firewall functions, it is up to date and when I ran a manual scan it found nothing.

Next I used 'Autoruns' the Windows sysinternals utility (basically msconfig on steroids) to look for what is starting up when the PC boots. I researched a lot of items that I wasn't familar with but everything seemed to be legit entries so I didn't disable them. I did disable a bunch of HP utilities that were starting and a few other things that weren't needed. This only helped the boot up time marginally but didn't help the slow typing. I also checked on programs that might be trying to check for updates and turned off all automatic updates that I could find. No real improvement.

Since then his PCcillin has popped up and said it found Cryp_fakeAV in a file located at: C:\system volume information\_restore{129201FA-BOAC-49B3-96B2-DEB8B91E727B}\/rp300\A0078149.exe the next log entry a week or so later was the same except the file name was A00078137.exe

I googled Cryp_fakeAV and only found reference to it under Trend Micro so I guess that is their name, eventually found references to BC and a forum entry mentioned running MBAM. So I have downloaded it and run it and it didn't find anything, so I rebooted into safemode and it is running very slow but it didn't find anything even after running the full scan instead of the quick scan.

Just to confirm PC is running XP with SP3, PCcillin internet security14 has the latest search engine and definitions, and I'm not sure if the slow typing is related to the Cryp_fakeAV or if that is a separate issue.

Thanks for any suggestions anyone can offer on what to look for or do next.

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#2 Budapest

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Posted 04 September 2008 - 11:26 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 tkennette

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Posted 05 September 2008 - 09:23 AM

I ran MBAM twice the first time was a quick scan and it found nothing, here is the log file.
Malwarebytes' Anti-Malware 1.26
Database version: 1112
Windows 5.1.2600 Service Pack 3

9/4/2008 1:45:38 PM
mbam-log-2008-09-04 (13-45-38).txt

Scan type: Quick Scan
Objects scanned: 79716
Time elapsed: 14 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Since it didn't find anything I rebooted into safe mode and ran a full scan, here is that log file:

Malwarebytes' Anti-Malware 1.26
Database version: 1112
Windows 5.1.2600 Service Pack 3

9/4/2008 5:26:55 PM
mbam-log-2008-09-04 (17-26-55).txt

Scan type: Full Scan (C:\|)
Objects scanned: 170142
Time elapsed: 3 hour(s), 26 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




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