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Internet Explorer And Symantec Antivirus Appear To Have Been Hijacked

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#1 t4t3999


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  • Local time:05:36 AM

Posted 04 September 2008 - 12:37 PM

Hello, I posted this -- with a Hijack This log -- a week ago in the "Hijack This Logs and Malware Removal" topic, but got no response. Perhaps I posted it in the wrong place. I will try here instead.


I must have stumbled into some deep, dark recess of the Internet that has messed up my laptop computer. I'm running Windows XP SP2. Internet Explorer will not open at all; I am getting an error saying:

The instruction at "0x76fd10fd" referenced memory at "0x76fd10fd". The memory could not be "read".

I have tried a bunch of stuff to fix that problem -- lots of the recommended adware and spyware cleaners, installing different versions of Internet Explorer, and so forth. No joy.

Along the way, I believe it was after running Spyware Doctor or Spybot Search and Destroy -- I tried them both -- Symantec Antivirus Corporate Edition quit working. When I try to run it manually now, I get a massage saying:

An error occurred while loading savrt32.dll

I do not have any installation discs for that -- my organization installs it on computers when they give them to employees.

Internet Explorer and Symantec AntiVirus Corporate Edition are the only two programs that I have noticed not working. All the Microsoft Office stuff, for example, works fine, and the computer seems to be running OK otherwise.

I have done everything in the Preparation Guide except for Windows Update, which relies on Internet Explorer (which I cannot run).

Ad-Aware, Spybot, and Stinger didn't find much of anything -- it's a fairly new laptop so it's not to messy yet. Housecall kept bombing -- suddenly closing the Mozilla browser soon after it started scanning -- and I couldn't run Panda or BitDefender because they rely on Internet Explorer, which is hosed.

That's the summary of the situation. Hijack This log is below. I appreciate the opportunity to post in this forum and will gratefully accept any help offered by the resident experts. Thanks very much.

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