I have Windows XP and realized right away that something was wrong when the Antivirus XP 2008 window popped up on my screen a few weeks ago. Thought I had resolved the problem by uninstalling it thru "Add or Remove Programs" and then using Norton to notify me of any other issues. For the last couple of days I haven't been able to open Norton or run LiveUpdates. That's when I realized there was still some residue...and after reading several posts here yesterday I see that this is a relentless little guy!
Residual symptoms were:
-Not able to open Norton for the last couple of days
-Floppy drive makes a sound every few minutes, like it's reading a disk
-My desktop background is removed everytime I reboot
-Blue screen appears everytime time I start the computer and delays reboot time
-Received this error message that causes the computer to shut down : "DCOM Server Process Launcher service terminated unexpectedly" and something about "NT Authority/System"
Here's what I've done so far:
-I had installed Windows Update Service Pack 3 last week and uninstalled it on Tuesday, thinking it was the cause of this.
-downloaded ATF cleaner
-ran ATF cleaner
-ran SuperAntiSpywareFree (in Safe Mode)
-attempted to reboot, but am now stuck with a blank blue screen and no desktop
Please let me know where to go next...and thanks in advance! :)
Edited by katspcintrouble, 04 September 2008 - 11:18 AM.