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Trouble With Antivirus Xp 2008


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#1 katspcintrouble

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Posted 04 September 2008 - 11:12 AM

Hi there! I'd appreciate some help with this...

I have Windows XP and realized right away that something was wrong when the Antivirus XP 2008 window popped up on my screen a few weeks ago. Thought I had resolved the problem by uninstalling it thru "Add or Remove Programs" and then using Norton to notify me of any other issues. For the last couple of days I haven't been able to open Norton or run LiveUpdates. That's when I realized there was still some residue...and after reading several posts here yesterday I see that this is a relentless little guy!

Residual symptoms were:

-Not able to open Norton for the last couple of days
-Floppy drive makes a sound every few minutes, like it's reading a disk
-My desktop background is removed everytime I reboot
-Blue screen appears everytime time I start the computer and delays reboot time
-Received this error message that causes the computer to shut down : "DCOM Server Process Launcher service terminated unexpectedly" and something about "NT Authority/System"

Here's what I've done so far:

-I had installed Windows Update Service Pack 3 last week and uninstalled it on Tuesday, thinking it was the cause of this.
-downloaded ATF cleaner
-downloaded SuperAntiSpywareFree
-downloaded MBAM
-ran ATF cleaner
-ran SuperAntiSpywareFree (in Safe Mode)
-attempted to reboot, but am now stuck with a blank blue screen and no desktop

Please let me know where to go next...and thanks in advance! :)

Edited by katspcintrouble, 04 September 2008 - 11:18 AM.


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#2 katspcintrouble

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Posted 04 September 2008 - 11:48 AM

Forgot to mention that I'm not on my computer. But I'm able to check these messages from another computer in the same room/office.

#3 boopme

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Posted 04 September 2008 - 12:30 PM

See if this fixes your desktp. if so post those acn logs,please.

Go to Start > Control Panel > Display. Click on the "Desktop" tab, then the "Customize Desktop..." button.
Click on the "Web" tab, then under Web Pages, uncheck and delete everything you find (except "My Current Home page").
These are some common malware related entries you may see:

Security Info
Warning Message
Security Desktop
Warning Homepage
Privacy Protection
Desktop Uninstall


If present, select each entry and click the Delete button.
Also, make sure the Lock desktop items box is unchecked. Click "Ok", then "Apply" and "Ok".

When done, go back into your Desktop Settings and you should be able to change the color/theme to whatever you want.
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#4 katspcintrouble

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Posted 04 September 2008 - 01:00 PM

Trouble is I don't have anything on my screen except the color blue. No Start button, no icons, etc...Should I reboot in Safe Mode and then take those steps?

#5 boopme

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Posted 04 September 2008 - 01:07 PM

Ooops my bad, yes

How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.
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#6 katspcintrouble

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Posted 04 September 2008 - 01:12 PM

OK, I'll be right back!

#7 katspcintrouble

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Posted 04 September 2008 - 01:21 PM

Rebooted in Safe Mode but all I see now is the black screen that says Safe Mode on all four corners, no icons at all

#8 boopme

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Posted 04 September 2008 - 03:36 PM

Try the following, you will need your windows XP CD to hand.

Press CTRL+SHIFT+ESC
File->New Task

SFC /SCANNOW

If prompted to insert your Windows CD, do so.
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#9 katspcintrouble

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Posted 04 September 2008 - 03:54 PM

can you confirm what needs to be typed under new task

#10 DaChew

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Posted 04 September 2008 - 04:26 PM

SFC /SCANNOW
Chewy

No. Try not. Do... or do not. There is no try.

#11 katspcintrouble

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Posted 04 September 2008 - 04:30 PM

OK, I entered that and don't see anything happening. That "Create New Task" box disappears and takes me back to Windows Task Manager.

#12 DaChew

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Posted 04 September 2008 - 04:37 PM

can you choose a command prompt from safe mode?
Chewy

No. Try not. Do... or do not. There is no try.

#13 katspcintrouble

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Posted 05 September 2008 - 10:34 AM

Do you mean restart in "Safe Mode with Command Prompt"?

I'm sorry...not very tech savvy :thumbsup:

#14 DaChew

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Posted 05 September 2008 - 10:50 AM

Do you mean restart in "Safe Mode with Command Prompt"?


of course, we need to know what capabilities you have left
Chewy

No. Try not. Do... or do not. There is no try.

#15 katspcintrouble

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Posted 05 September 2008 - 10:54 AM

ok now what?




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