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Trojan Windows System Image Problem Popup


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11 replies to this topic

#1 kiki13

kiki13

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  • 28 posts
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  • Local time:05:11 PM

Posted 03 September 2008 - 10:28 PM

Hello i downloaded something last night and i have no idea what happened but halfway before it was done kaspersky said there were many trojans. i stopped downloading assuming everything was fine.. but this morning i opened to computer to find a popup at the windows login page that said "windows/system32/tdssadw.dll" and something about a not valid windows image...

i tried to system restore and scanned the whole computer but that pop up keeps coming up. kaspersky keeps picking up a trojan everytime i log on. anyways i went down the whole list of what i should do to prepare myself i did the panda scan but it said i was fine though i still get that popup and i have a feeling i might see another trojan next time i log in...

here is my hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:24:04 PM, on 9/3/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\EPSON\ESM2\eEBSVC.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\vsnpstd3.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Qwest\QuickCare\bin\sprtcmd.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Documents and Settings\Jiun\Desktop\stinger.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qwest.live.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://qwest.live.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qwest.live.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://qwest.live.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Qwest
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Adobe Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: IeCatch5 Class - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\PROGRA~1\FlashGet\jccatch.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [kav] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [snpstd3] C:\WINDOWS\vsnpstd3.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickCare2.2] C:\Program Files\Qwest\QuickCare\bin\sprtcmd.exe /P QuickCare2.2
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Download All by FlashGet - C:\PROGRA~1\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\PROGRA~1\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Web Anti-Virus - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\scieplugin.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Qwest Live - {C50B1EE7-2FE5-4854-ABE1-EFAD445090BC} - http://qwest.live.com (file missing) (HKCU)
O16 - DPF: Yahoo! MahJong - http://download2.games.yahoo.com/games/clients/y/ot0_x.cab
O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) - file:///C:/Program%20Files/Mortimer%20Beckett/Images/stg_drm.ocx
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) - file:///C:/Program%20Files/Mortimer%20Beckett/Images/armhelper.ocx
O18 - Protocol: intu-help-qb1 - {9B0F96C7-2E4B-433E-ABF3-043BA1B54AE3} - C:\Program Files\Intuit\QuickBooks 2008\HelpAsyncPluggableProtocol.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Kaspersky Anti-Virus 6.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
O23 - Service: EpsonBidirectionalService - Unknown owner - C:\Program Files\EPSON\ESM2\eEBSVC.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: SupportSoft Listener Service (sprtlisten) - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\SupportSoft\bin\ssrc.exe

--
End of file - 12395 bytes

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#2 Billy O'Neal

Billy O'Neal

    Visual C++ STL Maintainer


  • Malware Response Team
  • 12,301 posts
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  • Gender:Male
  • Location:Redmond, Washington
  • Local time:05:11 PM

Posted 13 September 2008 - 10:30 PM

Hello, kiki13.
:thumbsup: to BleepingComputer.com

My name is Billy O'Neal and I will be helping you. (Billy or Bill is fine, if you like.)

I want to apologise that it has taken so long to get back to you. We on the HJT Team are working as fast as possible to get your log answered.

If you would still like help, please post a new HiJack This log below, as things may have changed on your system.

If you do not still need help, please let me know, so that I can move on to other users who still need help.

Please take note of the following:
  • While a HJT Team member is working with you, please refrain from making any changes to your computer.
  • Also, even if things appear to be running better, there is no guarantee that everything is finished. Please continue to check this forum post in order to ensure we get your system completely clean. We do not want to clean you part-way up, only to have the system re-infect itself. :)
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Please reply using the Posted Image button in the lower left hand corner of your screen.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just put a post here so that I know you're still here. We get a lot of people who simply leave, and if there is no contact for that amount of time I will have to assume you have "vanished" :).
Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#3 kiki13

kiki13
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Posted 14 September 2008 - 08:35 PM

hello Bill, its okay i know you guys are all busy with other things and i appreciate all the stuff you do! thanks you!

Yes i still need help. i googled around and did some things so i hope it didnt do any damage but i downloaded the SDfix and used it and it seems to have gotten rid of the popup problem and trojan. but then again i would like to make sure everything is safe before i use this computer again for banking and other things.

here is the new log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:32:12 PM, on 9/14/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\vsnpstd3.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Qwest\QuickCare\bin\sprtcmd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\EPSON\ESM2\eEBSVC.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qwest.live.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://qwest.live.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qwest.live.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://qwest.live.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Qwest
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Adobe Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: IeCatch5 Class - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\PROGRA~1\FlashGet\jccatch.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [kav] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [snpstd3] C:\WINDOWS\vsnpstd3.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickCare2.2] C:\Program Files\Qwest\QuickCare\bin\sprtcmd.exe /P QuickCare2.2
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Download All by FlashGet - C:\PROGRA~1\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\PROGRA~1\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Web Anti-Virus - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\scieplugin.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Qwest Live - {C50B1EE7-2FE5-4854-ABE1-EFAD445090BC} - http://qwest.live.com (file missing) (HKCU)
O16 - DPF: Yahoo! MahJong - http://download2.games.yahoo.com/games/clients/y/ot0_x.cab
O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) - file:///C:/Program%20Files/Mortimer%20Beckett/Images/stg_drm.ocx
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) - file:///C:/Program%20Files/Mortimer%20Beckett/Images/armhelper.ocx
O18 - Protocol: intu-help-qb1 - {9B0F96C7-2E4B-433E-ABF3-043BA1B54AE3} - C:\Program Files\Intuit\QuickBooks 2008\HelpAsyncPluggableProtocol.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Kaspersky Anti-Virus 6.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
O23 - Service: EpsonBidirectionalService - Unknown owner - C:\Program Files\EPSON\ESM2\eEBSVC.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: SupportSoft Listener Service (sprtlisten) - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\SupportSoft\bin\ssrc.exe

--
End of file - 12684 bytes

Edited by kiki13, 15 September 2008 - 01:27 AM.


#4 Billy O'Neal

Billy O'Neal

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Posted 15 September 2008 - 04:04 PM

Please post the contents of the SDFix log here :thumbsup:

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#5 kiki13

kiki13
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Posted 15 September 2008 - 10:35 PM

okay thanks,

here is sdfix log:




SDFix: Version 1.221
Run by Administrator on Fri 09/05/2008 at 04:35 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\sdfix

Checking Services :

Rootkit Found:
C:\WINDOWS\system32\drivers\tdssserv.sys - Rootkit clbdriver!

Name :
tdssserv

Path :
\systemroot\system32\drivers\TDSSserv.sys

tdssserv - Deleted



Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

Trojan Files Found:

C:\WINDOWS\system32\drivers\tdssserv.sys - Deleted
C:\WINDOWS\system32\tdssadw.dll - Deleted
C:\WINDOWS\system32\tdssinit.dll - Deleted
C:\WINDOWS\system32\tdssl.dll - Deleted
C:\WINDOWS\system32\tdsslog.dll - Deleted
C:\WINDOWS\system32\tdssmain.dll - Deleted
C:\WINDOWS\system32\tdssserf.dll - Deleted
C:\WINDOWS\system32\tdssservers.dat - Deleted





Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-09-05 16:43:58
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\TDSSserv]
"start"=dword:00000001
"type"=dword:00000001
"imagepath"=str(2):"\systemroot\system32\drivers\TDSSserv.sys"

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:*:Enabled:Windows Messenger"
"C:\\Program Files\\World of Warcraft\\WoW-1.12.x-to-2.0.1-enUS-patch-downloader.exe"="C:\\Program Files\\World of Warcraft\\WoW-1.12.x-to-2.0.1-enUS-patch-downloader.exe:*:Enabled:Blizzard Downloader"
"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe:*:Enabled:Yahoo! Messenger"
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe:*:Enabled:Yahoo! FT Server"
"C:\\Program Files\\BitTorrent\\bittorrent.exe"="C:\\Program Files\\BitTorrent\\bittorrent.exe:*:Enabled:BitTorrent"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\World of Warcraft\\BackgroundDownloader.exe"="C:\\Program Files\\World of Warcraft\\BackgroundDownloader.exe:*:Enabled:Blizzard Downloader"
"C:\\Program Files\\Kaspersky Lab\\Kaspersky Anti-Virus 6.0\\avp.exe"="C:\\Program Files\\Kaspersky Lab\\Kaspersky Anti-Virus 6.0\\avp.exe:*:Enabled:Kaspersky Anti-Virus"
"C:\\Program Files\\World of Warcraft\\WoW-2.0.3-enUS-downloader.exe"="C:\\Program Files\\World of Warcraft\\WoW-2.0.3-enUS-downloader.exe:*:Enabled:Blizzard Downloader"
"C:\\Program Files\\World of Warcraft\\WoW-2.0.4.6314-to-2.0.5.6320-enUS-downloader.exe"="C:\\Program Files\\World of Warcraft\\WoW-2.0.4.6314-to-2.0.5.6320-enUS-downloader.exe:*:Disabled:Blizzard Downloader"
"C:\\Program Files\\World of Warcraft\\WoW-2.0.3.6299-to-2.0.5.6320-enUS-downloader.exe"="C:\\Program Files\\World of Warcraft\\WoW-2.0.3.6299-to-2.0.5.6320-enUS-downloader.exe:*:Enabled:Blizzard Downloader"
"C:\\Program Files\\World of Warcraft\\WoW-2.0.5.6320-to-2.0.6.6337-enUS-downloader.exe"="C:\\Program Files\\World of Warcraft\\WoW-2.0.5.6320-to-2.0.6.6337-enUS-downloader.exe:*:Enabled:Blizzard Downloader"
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:*:Enabled:AOL Loader"
"C:\\Program Files\\LimeWire\\LimeWire.exe"="C:\\Program Files\\LimeWire\\LimeWire.exe:*:Enabled:LimeWire"
"C:\\Program Files\\World of Warcraft\\WoW-2.0.6.6337-to-2.0.7.6383-enUS-downloader.exe"="C:\\Program Files\\World of Warcraft\\WoW-2.0.6.6337-to-2.0.7.6383-enUS-downloader.exe:*:Enabled:Blizzard Downloader"
"C:\\Program Files\\World of Warcraft\\WoW-2.0.7.6383-to-2.0.8.6403-enUS-downloader.exe"="C:\\Program Files\\World of Warcraft\\WoW-2.0.7.6383-to-2.0.8.6403-enUS-downloader.exe:*:Enabled:Blizzard Downloader"
"C:\\Program Files\\World of Warcraft\\WoW-2.0.8.6403-to-2.0.10.6448-enUS-downloader.exe"="C:\\Program Files\\World of Warcraft\\WoW-2.0.8.6403-to-2.0.10.6448-enUS-downloader.exe:*:Enabled:Blizzard Downloader"
"C:\\Program Files\\World of Warcraft\\WoW-2.0.10.6448-to-2.0.12.6546-enUS-downloader.exe"="C:\\Program Files\\World of Warcraft\\WoW-2.0.10.6448-to-2.0.12.6546-enUS-downloader.exe:*:Enabled:Blizzard Downloader"
"C:\\Program Files\\Intuit\\QuickBooks 2008\\QBDBMgrN.exe"="C:\\Program Files\\Intuit\\QuickBooks 2008\\QBDBMgrN.exe:*:Enabled:QuickBooks 2008 Data Manager"
"C:\\Program Files\\Veoh Networks\\Veoh\\VeohClient.exe"="C:\\Program Files\\Veoh Networks\\Veoh\\VeohClient.exe:*:Disabled:Veoh Client"
"C:\\Program Files\\Codemasters\\RF Online;\\RF.exe"="C:\\Program Files\\Codemasters\\RF Online;\\RF.exe:*:Enabled:RFLauncher"
"C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"="C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger"
"C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"="C:\\Program Files\\Windows Live\\Messenger\\livecall.exe:*:Enabled:Windows Live Messenger (Phone)"
"C:\\Program Files\\Skype\\Phone\\Skype.exe"="C:\\Program Files\\Skype\\Phone\\Skype.exe:*:Enabled:Skype"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"="C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger"
"C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"="C:\\Program Files\\Windows Live\\Messenger\\livecall.exe:*:Enabled:Windows Live Messenger (Phone)"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Mon 7 Jul 2008 1,429,840 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SDUpdate.exe"
Mon 7 Jul 2008 4,891,472 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
Mon 18 Aug 2008 1,832,272 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe"
Wed 31 Jan 2007 4,348 A.SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Wed 7 May 2008 0 A..H. --- "C:\WINDOWS\SoftwareDistribution\Download\385cb67dda0ffd4dea8c0d990dc65796\BIT1.tmp"
Mon 12 Feb 2007 3,096,576 A..H. --- "C:\Documents and Settings\june\Application Data\U3\temp\Launchpad Removal.exe"
Wed 6 Dec 2006 54,784 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL0083.tmp"
Tue 5 Dec 2006 50,176 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL0303.tmp"
Tue 5 Dec 2006 48,128 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL0323.tmp"
Tue 5 Dec 2006 43,520 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL0422.tmp"
Wed 6 Dec 2006 51,712 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL0510.tmp"
Tue 5 Dec 2006 44,544 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL0526.tmp"
Wed 6 Dec 2006 60,928 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL0555.tmp"
Tue 5 Dec 2006 43,520 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL0582.tmp"
Tue 5 Dec 2006 44,544 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL0665.tmp"
Tue 5 Dec 2006 43,520 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL0774.tmp"
Tue 5 Dec 2006 39,936 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL0780.tmp"
Wed 6 Dec 2006 51,712 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL0933.tmp"
Wed 6 Dec 2006 57,856 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL1017.tmp"
Wed 6 Dec 2006 53,248 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL1038.tmp"
Tue 5 Dec 2006 47,616 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL1104.tmp"
Wed 6 Dec 2006 61,952 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL1150.tmp"
Wed 6 Dec 2006 59,904 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL1245.tmp"
Wed 6 Dec 2006 55,296 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL1774.tmp"
Tue 5 Dec 2006 45,056 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL1826.tmp"
Tue 5 Dec 2006 46,080 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL1848.tmp"
Wed 6 Dec 2006 56,320 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL1947.tmp"
Tue 5 Dec 2006 49,152 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL2048.tmp"
Tue 5 Dec 2006 37,376 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL2167.tmp"
Wed 6 Dec 2006 62,464 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL2502.tmp"
Tue 5 Dec 2006 40,960 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL2636.tmp"
Tue 5 Dec 2006 40,448 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL2699.tmp"
Wed 6 Dec 2006 56,320 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL2740.tmp"
Tue 5 Dec 2006 49,664 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL2751.tmp"
Wed 6 Dec 2006 58,368 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL2935.tmp"
Wed 6 Dec 2006 59,392 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL2939.tmp"
Wed 6 Dec 2006 55,808 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL3028.tmp"
Wed 6 Dec 2006 58,368 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL3154.tmp"
Wed 6 Dec 2006 53,760 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL3402.tmp"
Wed 6 Dec 2006 56,320 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL3495.tmp"
Wed 6 Dec 2006 53,760 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL3505.tmp"
Wed 6 Dec 2006 54,272 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL3530.tmp"
Tue 5 Dec 2006 48,640 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL3619.tmp"
Wed 6 Dec 2006 56,320 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL3897.tmp"
Wed 6 Dec 2006 52,736 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL3979.tmp"
Wed 6 Dec 2006 60,928 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL3985.tmp"
Wed 6 Dec 2006 50,688 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL4032.tmp"
Tue 5 Dec 2006 50,688 A..H. --- "C:\Documents and Settings\june\Desktop\School\history\~WRL4078.tmp"
Sat 13 Oct 2007 44,032 ...H. --- "C:\Documents and Settings\june\My Documents\Ann\history\~WRL0327.tmp"
Sat 3 Nov 2007 26,624 ...H. --- "C:\Documents and Settings\june\My Documents\Ann\history\~WRL0737.tmp"
Sat 13 Oct 2007 42,496 ...H. --- "C:\Documents and Settings\june\My Documents\Ann\history\~WRL0764.tmp"
Sat 3 Nov 2007 26,624 ...H. --- "C:\Documents and Settings\june\My Documents\Ann\history\~WRL1070.tmp"
Fri 12 Oct 2007 40,448 ...H. --- "C:\Documents and Settings\june\My Documents\Ann\history\~WRL1625.tmp"
Sat 3 Nov 2007 24,576 ...H. --- "C:\Documents and Settings\june\My Documents\Ann\history\~WRL2535.tmp"
Sat 13 Oct 2007 43,520 ...H. --- "C:\Documents and Settings\june\My Documents\Ann\history\~WRL2789.tmp"
Sat 3 Nov 2007 24,576 ...H. --- "C:\Documents and Settings\june\My Documents\Ann\history\~WRL2979.tmp"
Sat 13 Oct 2007 44,544 ...H. --- "C:\Documents and Settings\june\My Documents\Ann\history\~WRL3030.tmp"
Sat 3 Nov 2007 24,064 ...H. --- "C:\Documents and Settings\june\My Documents\Ann\history\~WRL3062.tmp"
Sat 13 Oct 2007 44,544 ...H. --- "C:\Documents and Settings\june\My Documents\Ann\history\~WRL3475.tmp"
Thu 28 Aug 2008 349 A..H. --- "C:\Documents and Settings\Ann\Local Settings\Application Data\SupportSoft\quickcare2.2\Ann\data\BITD.tmp"
Thu 28 Aug 2008 4,973 A..H. --- "C:\Documents and Settings\Ann\Local Settings\Application Data\SupportSoft\quickcare2.2\Ann\data\sprt_actionlight\BITB.tmp"
Thu 28 Aug 2008 3,365 A..H. --- "C:\Documents and Settings\Ann\Local Settings\Application Data\SupportSoft\quickcare2.2\Ann\data\sprt_actionlight\BITC.tmp"

Finished!

Edited by kiki13, 15 September 2008 - 10:38 PM.


#6 Billy O'Neal

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Posted 15 September 2008 - 11:42 PM

Hello, kiki13.
We need to execute an OTMoveIt3 script
  • Please download OTMoveIt3 by OldTimer and save it to your desktop.
  • Double click the Posted Image icon on your desktop.
  • Paste the following code under the Posted Image area. Do not include the word "Code".
    :File
    C:\Documents and Settings\june\Desktop\School\history\~WRL????.tmp
  • Push the large Posted Image button.
  • OTMI3 may ask to reboot the machine. Please do so if asked.
  • Copy/Paste the contents under the Posted Image line here in your next reply.
  • If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.
I would like us to use ESET (NOD32)'s Online Scanner
  • Please go to ESET OnlineScan (NOD32)
  • You will then see the Terms of Use, tick the check-box infront of YES, I accept the Terms of Use
  • Now click Start
  • Should you face a Security Warning that asks if you want to install and run a file called "OnlineScanner.cab", click Yes
  • Click Start
    • Note: (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, tick: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan
  • The Onlinescan will now start and scan your pc (this could take a while)
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software, just close the window
  • Click Start >> Run... >> type: C:\Program Files\EsetOnlineScanner\log.txt
  • The Scanresults will now open in Notepad
  • Click into the text area, right-click and chose "select all" (or use <Control>+A)
  • Right-click again and chose "Copy" (or <Control>+C)
  • Close/Exit Notepad
  • Navigate to this thread and post your log along with anything else requested from us, by right-clicking and "paste" (or ctrl+v) in the text area of the reply post you just created.
Note: For Vista Users: Eset is compatible but Internet Explorer must be run as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)

In your next reply, please include the following:
  • OTMoveIt3's Log
  • ESET OnlineScan's Log

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#7 kiki13

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Posted 16 September 2008 - 12:39 PM

For some reason the OTmoveIT was blank? did i do something wrong? i just pasted the code you had into the box and clicked move it i only got this for the results:

OTMoveIt3 by OldTimer - Version 1.0.0.1 log created on 09162008_084540

but the online scanning worked:

ESETonline scanner:

# version=4
# OnlineScanner.ocx=1.0.0.635
# OnlineScannerDLLA.dll=1, 0, 0, 79
# OnlineScannerDLLW.dll=1, 0, 0, 78
# OnlineScannerUninstaller.exe=1, 0, 0, 49
# vers_standard_module=3446 (20080916)
# vers_arch_module=1.064 (20080214)
# vers_adv_heur_module=1.064 (20070717)
# EOSSerial=5948c37f13b294459bc267fd6d02945b
# end=finished
# remove_checked=true
# unwanted_checked=true
# utc_time=2008-09-16 05:34:37
# local_time=2008-09-16 10:34:37 (-0800, Pacific Daylight Time)
# country="United States"
# osver=5.1.2600 NT Service Pack 3
# scanned=496609
# found=0
# scan_time=6252

#8 Billy O'Neal

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Posted 16 September 2008 - 01:59 PM

Hello, kiki13.
Looks like another tool got rid of those for us already. Just wanted to be sure :spacer:

Please reopen OTMI3 and push the "Clean Up" button :spacer:

You now appear to be clean. Congratulations!



Below are some steps to follow in order to dramatically lower the chances of reinfection.
You may have already implemented some of the steps below, however you should follow any steps that you have not already implemented.
  • Set a New Restore Point to prevent possible reinfection from an old one.
    Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.
    You can view a video of the following instructions.
    • Go to Start > Programs > Accessories > System Tools and click "System Restore".
    • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
    • Then go to Start > Run and type: Cleanmgr
    • Click "OK".
    • Click the "More Options" Tab.
    • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
    Note: You should only do this once!
    :thumbsup:
  • Make sure you install all the security updates for Windows, Internet Explorer & Microsoft Office
    Whenever a security problem in its software is found, Microsoft will usually create a patch for it. After the patch is installed, attackers can't use the vulnerability to install malicious software on your PC, so keeping up with these patches will help to prevent malicious software being installed on your PC
    Go here to check for & install updates to Microsoft applications.
    Note: The update process uses ActiveX, so you will need to use Internet Explorer for it, and allow the ActiveX control that it wants to install.
    :)
  • Keep your non-Microsoft applications updated as well
    Microsoft isn't the only company whose products can contain security vulnerabilities, to check for other vulnerable programs running on your PC that are in need of an update, you can use the Secunia Software Inspector - I suggest that you run it at least once a month.
    :)
  • Make Internet Explorer more secure
    • Click Start -> Run
    • Type "Inetcpl.cpl" (without quotes) & click OK.
    • Click on the Security tab.
    • Click "Reset all zones to default level"
    • Make sure the Internet Zone is selected & click "Custom level"
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls") to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Click OK, then Apply, then OK to exit the Internet Properties page.
    :)
  • You appear to have no outbound firewall.
    While the firewall built into Windows XP is adequate to protect you from incoming attacks, it will not be much help in alerting you to programs already on your PC attempting to connect to remote servers. I therefore strongly recommend that you install Comodo Firewall, which is free.
    See Bleeping computerís excellent tutorial to help using and understanding a firewall here
    Note: You should only have one firewall installed at a time. Having more than one firewall installed at once is likely to cause conflicts and may well decrease your overall protection level. It may also seriously impair the performance of your PC.
    :spacer:
  • Install SpywareBlaster & make sure to update it regularly
    SpywareBlaster sets killbits in the registry to prevent known malicious ActiveX controls from installing themselves on your computer.
    If you don't know what ActiveX controls are, see here
    You can download SpywareBlaster from here.
    :spacer:
  • Finally I am trying to make one point very clear. It is absolutely essential to keep all of your security programs up to date!
Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#9 kiki13

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Posted 16 September 2008 - 03:14 PM

thanks for your help i have one last question.

you said to only have one firewall installed at a time so if i download the one you suggested do i just turn windows xp firewall off? and it will be okay? or do i have to uninstall it?

#10 Billy O'Neal

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Posted 16 September 2008 - 09:16 PM

Commercial firewalls will disable windows' firewall automaticly :thumbsup:

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#11 kiki13

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Posted 17 September 2008 - 12:15 AM

okay thanks you so much Bill for your help!!! :thumbsup:

#12 Billy O'Neal

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Posted 17 September 2008 - 08:00 PM

Hello, kiki13.
Since this issue appears resolved, this topic has been closed.

If you need this topic reopened, please send me or another moderator a PM.

Everyone else please begin a new topic.

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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