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Iexplorer And Dr Watson Continous Crash


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#1 I am the Walrus

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Posted 03 September 2008 - 09:12 PM

I don't know if it's because of XP service pack 3 or just a coincidence but every time I try to open a video file(VLC or Winamp) I get a Internet Explorer Error message then Dr. Watson error and a freeze up. Does anyone recognize this behavior?

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#2 hamluis

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Posted 04 September 2008 - 08:45 AM

What is the exact error message?

Does this always occur when online...or are the files on your hard drive?

Louis

#3 I am the Walrus

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Posted 04 September 2008 - 05:21 PM

files are on hard drive.

#4 Shadowdance

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Posted 05 September 2008 - 12:00 PM

I have this problem from the very first XP version!!!

No matter what I do, watson n IE will crash like this.

I dont know the cure, but I know one thing: Mozilla Firefox will reduce these crashes and will never forget the process you been mading on the webpages.

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#5 hamluis

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Posted 05 September 2008 - 12:30 PM

I guess I fail to see what a browser change...has to do with crashes.

To my uninformed eyes...it would appear to be more of a possible codec situation than anything, based on info provided thus far.

Or malware...

But I'm here to learn :thumbsup:.

Louis

#6 I am the Walrus

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Posted 20 September 2008 - 07:43 PM

Well, still a big problem and I think it's a codec issue also since when it happens I am moving or opening a video file. Is there a way to find out which is the problem. Is there a repair dl maybe? Perhaps a log I can post that will help someone smarter than me to help. Thank you.

#7 boopme

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Posted 20 September 2008 - 08:51 PM

If you want to run a scan . Here's a tool to use. Please post the scan log in the Am I infected? What do I do? forum with a link back to this topic.

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Edited by boopme, 20 September 2008 - 08:53 PM.

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#8 I am the Walrus

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Posted 20 September 2008 - 11:52 PM

Malwarebytes' Anti-Malware 1.28
Database version: 1134
Windows 5.1.2600 Service Pack 3

9/20/2008 9:47:16 PM
mbam-log-2008-09-20 (21-47-16).txt

Scan type: Full Scan (C:\|F:\|)
Objects scanned: 148581
Time elapsed: 1 hour(s), 29 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 7
Registry Values Infected: 3
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\toolband.xttbpos00 (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{77d6ddfa-7834-4541-b2b3-a8b0fb0e3924} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{055fd26d-3a88-4e15-963d-dc8493744b1d} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{055fd26d-3a88-4e15-963d-dc8493744b1d} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{4bd2d6c3-31dc-b947-23d0-dc52ec4f0c4c} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{855f3b16-6d32-4fe6-8a56-bbb695989046} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\toolband.xttbpos00.1 (Adware.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{855f3b16-6d32-4fe6-8a56-bbb695989046} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\{855f3b16-6d32-4fe6-8a56-bbb695989046} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{855f3b16-6d32-4fe6-8a56-bbb695989046} (Adware.BHO) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CLASSES_ROOT\scrfile\shell\open\command\ (Broken.OpenCommand) -> Bad: ("%1" %*) Good: ("%1" /S) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\ICQToolbar\toolbaru.dll (Adware.BHO) -> Quarantined and deleted successfully.
C:\Program Files\setup.exe (Rogue.Installer) -> Quarantined and deleted successfully.


Thank you, I am the Walrus

#9 I am the Walrus

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Posted 21 September 2008 - 12:02 AM

AppName: explorer.exe AppVer: 6.0.2900.5512 ModName: unknown
ModVer: 0.0.0.0 Offset: 00000000

I tried opening a avi file and got the "Internet Explorer encountered a problem and must close" pop up. Is it the codec?

the 'Am i infected?' forum is closed

Edited by I am the Walrus, 21 September 2008 - 12:05 AM.


#10 usasma

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Posted 21 September 2008 - 11:04 AM

I'll move this over there....
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#11 DaChew

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Posted 21 September 2008 - 12:58 PM

http://www.bleepingcomputer.com/forums/topic157031-15.html

there seem to have been some loose ends in this HJT thread

I saw enough codec packs(bad ones) to reccomend a clean install of the OS, the IE and dr watson errors are indicative of windows shell errors, that's why it's often said that even after removing malware windows may be damaged

If that's a legal custom built computer you will have a windows cd

At the minimum I would run a repair disk and procede from there

Codec packs are very problematic
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