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HJT Log - BlackBird67


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#1 BlackBird67

BlackBird67

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Posted 23 April 2005 - 06:57 PM

Hi, I am running WinXP Pro (SP2). I am trying to remove spy/adware off my comp with no luck. I have run Ad-Aware and Spybot. I get 7 hits (“Ad-Popper”, “BargainBuddy”, “BlazeFind”, “EzSearchbar”, and “WindUpdates”) using Ad-Aware. I use Ad-Aware to remove them all. When reboot or turn the comp back on after a shut down these same spy/adware are again identified by Ad-Aware/Spybot. I believe that more spy/adware is on my comp that Ad-Aware & Spybot is not finding. I am posting the HiJackThis log file so someone can possibly help me remove this spy/adware. Thanks.

Logfile of HijackThis v1.99.1
Scan saved at 10:04:19 PM, on 4/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\NORTON~1\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\PROGRA~1\NORTON~1\alertsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\tppaldr.exe
C:\Program Files\Norton AntiVirus\POPROXY.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Norton AntiVirus\NAVAPW32.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://yahoo.sbc.com/dsl
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {83DE62E0-5805-11D8-9B25-00E04C60FAF2} - (no file)
O2 - BHO: (no name) - {B6598677-4B54-42A9-BA67-8B64E3FCD92D} - (no file)
O2 - BHO: (no name) - {DB0018A2-F7D9-4B71-9651-640143DF23F9} - (no file)
O2 - BHO: (no name) - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - (no file)
O4 - HKLM\..\Run: [TPP Auto Loader] C:\WINDOWS\tppaldr.exe
O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NPS Event Checker] C:\PROGRA~1\NORTON~1\npscheck.exe
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton AntiVirus\POPROXY.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\NORTON~1\defalert.exe
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [mmtask] "C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Norton AntiVirus AutoProtect.lnk = C:\Program Files\Norton AntiVirus\NAVAPW32.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: ppctlcab - http://69.44.122.156/scanner/ppctlcab.cab
O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} -
O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} - http://supportsoft.adelphia.net/sdccommon/...ad/tgctlins.cab
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} -
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/cha...v45/yacscom.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://69.44.122.156/scanner/axscanner.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...s/yinst0401.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/08ca7f4b031b5a...ip/RdxIE601.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {87D1A6EF-8CBC-458A-84B5-0333562418CD} - http://www.sitetracking.info/cttdl.cab
O16 - DPF: {99B6E512-3893-4155-9964-8EB8E06099CB} (WebSpyWareKiller Class) - http://download.zonelabs.com/bin/promotion...ctor/WebSWK.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/ac...ta/SymAData.cab
O16 - DPF: {D9EA64B2-B966-E177-332C-78B69886526D} - http://download.newaol.com/bkpromo/downloa...formerSetup.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac.../ActiveData.cab
O23 - Service: COM+ System Application (COMSysApp) - Unknown owner - C:\WINDOWS\System32\dllhost.exe (file missing)
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NAV Alert - Symantec Corporation - C:\PROGRA~1\NORTON~1\alertsvc.exe
O23 - Service: NAV Auto-Protect - Symantec Corporation - C:\PROGRA~1\NORTON~1\navapsvc.exe
O23 - Service: Norton Program Scheduler - Symantec Corporation - C:\PROGRA~1\NORTON~1\npssvc.exe
O23 - Service: MS Software Shadow Copy Provider (SwPrv) - Unknown owner - C:\WINDOWS\System32\dllhost.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Edited by BlackBird67, 23 April 2005 - 09:05 PM.


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#2 OldTimer

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Posted 24 April 2005 - 01:55 PM

Hello BlackBird67 and welcome to the BC forums. After reviewing your log I see a few items that require our attention. Please print these directions and then proceed with the following steps in order.

Step #1

We need to disable TeaTimer so it does not interfere with the fixes we are about to do.
  • Run Spybot-S&D
  • Go to the Mode menu, and make sure Advanced Mode is selected
  • On the left hand side, choose Tools -> Resident
  • Uncheck Resident TeaTimer and OK any prompts
  • Restart your computer.
Step #2

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:O2 - BHO: (no name) - {83DE62E0-5805-11D8-9B25-00E04C60FAF2} - (no file)
O2 - BHO: (no name) - {B6598677-4B54-42A9-BA67-8B64E3FCD92D} - (no file)
O2 - BHO: (no name) - {DB0018A2-F7D9-4B71-9651-640143DF23F9} - (no file)
O2 - BHO: (no name) - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - (no file)
O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} -
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} -
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/08ca7f4b031b5a...ip/RdxIE601.cab
O16 - DPF: {87D1A6EF-8CBC-458A-84B5-0333562418CD} - http://www.sitetracking.info/cttdl.cab

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #3

Download CCleaner and install it. Start CCleaner and click on the Run Cleaner button in the lower right-hand corner. When it is finished close CCleaner.

Step #4

Let's re-enable TeaTimer:
  • Run Spybot-S&D
  • Go to the Mode menu, and make sure Advanced Mode is selected
  • On the left hand side, choose Tools -> Resident
  • Check Resident TeaTimer and OK any prompts
  • Restart your computer.
Step #5

OK. Start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT

Edited by OldTimer, 24 April 2005 - 01:58 PM.

I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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#3 BlackBird67

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Posted 24 April 2005 - 04:01 PM

Thanks OT. Followed your directions to a “T” with no problems. However after reboot Malware is back.

Here is the new HJT Log.

Logfile of HijackThis v1.99.1
Scan saved at 4:55:51 PM, on 4/24/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\NORTON~1\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\PROGRA~1\NORTON~1\alertsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\tppaldr.exe
C:\Program Files\Norton AntiVirus\POPROXY.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Norton AntiVirus\NAVAPW32.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://yahoo.sbc.com/dsl
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {83DE62E0-5805-11D8-9B25-00E04C60FAF2} - (no file)
O2 - BHO: (no name) - {B6598677-4B54-42A9-BA67-8B64E3FCD92D} - (no file)
O2 - BHO: (no name) - {DB0018A2-F7D9-4B71-9651-640143DF23F9} - (no file)
O2 - BHO: (no name) - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - (no file)
O4 - HKLM\..\Run: [TPP Auto Loader] C:\WINDOWS\tppaldr.exe
O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NPS Event Checker] C:\PROGRA~1\NORTON~1\npscheck.exe
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton AntiVirus\POPROXY.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\NORTON~1\defalert.exe
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [mmtask] "C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Norton AntiVirus AutoProtect.lnk = C:\Program Files\Norton AntiVirus\NAVAPW32.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: ppctlcab - http://69.44.122.156/scanner/ppctlcab.cab
O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} -
O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} - http://supportsoft.adelphia.net/sdccommon/...ad/tgctlins.cab
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} -
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/cha...v45/yacscom.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://69.44.122.156/scanner/axscanner.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...s/yinst0401.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} -
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {87D1A6EF-8CBC-458A-84B5-0333562418CD} -
O16 - DPF: {99B6E512-3893-4155-9964-8EB8E06099CB} (WebSpyWareKiller Class) - http://download.zonelabs.com/bin/promotion...ctor/WebSWK.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/ac...ta/SymAData.cab
O16 - DPF: {D9EA64B2-B966-E177-332C-78B69886526D} - http://download.newaol.com/bkpromo/downloa...formerSetup.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac.../ActiveData.cab
O23 - Service: COM+ System Application (COMSysApp) - Unknown owner - C:\WINDOWS\System32\dllhost.exe (file missing)
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NAV Alert - Symantec Corporation - C:\PROGRA~1\NORTON~1\alertsvc.exe
O23 - Service: NAV Auto-Protect - Symantec Corporation - C:\PROGRA~1\NORTON~1\navapsvc.exe
O23 - Service: Norton Program Scheduler - Symantec Corporation - C:\PROGRA~1\NORTON~1\npssvc.exe
O23 - Service: MS Software Shadow Copy Provider (SwPrv) - Unknown owner - C:\WINDOWS\System32\dllhost.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

#4 OldTimer

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Posted 24 April 2005 - 09:45 PM

Hi BlackBird67. This can happen if TeaTimer gets 'stuck' and will not let you make changes even if it is off. We can get around this by deleting the information files for allowed and denied registry changes which TeaTimer keeps. This will, however, wipe out all that information so if you have made any other changes then TeaTimer will forget those and ask you again for any changes to be made.

Please print these directions and then proceed with the following steps in order.

Step #1

Start in Safe Mode Using the F8 method:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
Step #2

Open Windows Explorer or My Computer and navigate to:C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Excludes
Delete these 2 files:RegKeyBlack.sbe
RegkeyWhite.sbe

Step #3

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:O2 - BHO: (no name) - {83DE62E0-5805-11D8-9B25-00E04C60FAF2} - (no file)
O2 - BHO: (no name) - {B6598677-4B54-42A9-BA67-8B64E3FCD92D} - (no file)
O2 - BHO: (no name) - {DB0018A2-F7D9-4B71-9651-640143DF23F9} - (no file)
O2 - BHO: (no name) - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - (no file)
O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} -
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} -
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} -
O16 - DPF: {87D1A6EF-8CBC-458A-84B5-0333562418CD} -

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #4

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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#5 BlackBird67

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Posted 25 April 2005 - 12:26 AM

Everything went as you stated with no problems. Unfortunately, after reboot to normal mode Malware is back. Thanks for all your time you are putting into helping me. Here is the new HJT log.

Logfile of HijackThis v1.99.1
Scan saved at 1:25:49 AM, on 4/25/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\NORTON~1\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\PROGRA~1\NORTON~1\alertsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\tppaldr.exe
C:\Program Files\Norton AntiVirus\POPROXY.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Microsoft Office\Office10\OSA.EXE
C:\Program Files\Norton AntiVirus\NAVAPW32.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\NORTON~1\NAVAPW32.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://yahoo.sbc.com/dsl
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {83DE62E0-5805-11D8-9B25-00E04C60FAF2} - (no file)
O2 - BHO: (no name) - {B6598677-4B54-42A9-BA67-8B64E3FCD92D} - (no file)
O2 - BHO: (no name) - {DB0018A2-F7D9-4B71-9651-640143DF23F9} - (no file)
O2 - BHO: (no name) - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - (no file)
O4 - HKLM\..\Run: [TPP Auto Loader] C:\WINDOWS\tppaldr.exe
O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NPS Event Checker] C:\PROGRA~1\NORTON~1\npscheck.exe
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton AntiVirus\POPROXY.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\NORTON~1\defalert.exe
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [mmtask] "C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Norton AntiVirus AutoProtect.lnk = C:\Program Files\Norton AntiVirus\NAVAPW32.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: ppctlcab - http://69.44.122.156/scanner/ppctlcab.cab
O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} -
O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} - http://supportsoft.adelphia.net/sdccommon/...ad/tgctlins.cab
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} -
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/cha...v45/yacscom.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://69.44.122.156/scanner/axscanner.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...s/yinst0401.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} -
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {87D1A6EF-8CBC-458A-84B5-0333562418CD} -
O16 - DPF: {99B6E512-3893-4155-9964-8EB8E06099CB} (WebSpyWareKiller Class) - http://download.zonelabs.com/bin/promotion...ctor/WebSWK.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/ac...ta/SymAData.cab
O16 - DPF: {D9EA64B2-B966-E177-332C-78B69886526D} - http://download.newaol.com/bkpromo/downloa...formerSetup.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac.../ActiveData.cab
O23 - Service: COM+ System Application (COMSysApp) - Unknown owner - C:\WINDOWS\System32\dllhost.exe (file missing)
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NAV Alert - Symantec Corporation - C:\PROGRA~1\NORTON~1\alertsvc.exe
O23 - Service: NAV Auto-Protect - Symantec Corporation - C:\PROGRA~1\NORTON~1\navapsvc.exe
O23 - Service: Norton Program Scheduler - Symantec Corporation - C:\PROGRA~1\NORTON~1\npssvc.exe
O23 - Service: MS Software Shadow Copy Provider (SwPrv) - Unknown owner - C:\WINDOWS\System32\dllhost.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Edited by BlackBird67, 25 April 2005 - 12:28 AM.


#6 OldTimer

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Posted 25 April 2005 - 01:29 AM

hey BlackBird67. Ok, then totally uninstall Spybot Search & Destroy. Make sure that the folder C:\Program Files\Spybot - Search & Destroy is totally removed and then repeat the steps in the previous post to run HijackThis and fix the entries stated. Reboot and run a new scan in hijackThis and post it back here. If the entries still won't stay gone then we can remove them through a registry file.

Cheers.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
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#7 BlackBird67

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Posted 25 April 2005 - 03:06 PM

Hey Oldtimer. OK now we're cooking with gas! Followed what you said with no problems. I also uninstalled Spywarebaster before running HJT to fix the Malware. Here is the new HJT log. I hope everything looks good. I do have some other questions once we're done looking this over. Thanks for all your help. Once we're done I will be making a donation in your name. Thanks again.

-Regards

Logfile of HijackThis v1.99.1
Scan saved at 3:57:44 PM, on 4/25/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\NORTON~1\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\PROGRA~1\NORTON~1\alertsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\tppaldr.exe
C:\Program Files\Norton AntiVirus\POPROXY.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Norton AntiVirus\NAVAPW32.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://yahoo.sbc.com/dsl
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [TPP Auto Loader] C:\WINDOWS\tppaldr.exe
O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NPS Event Checker] C:\PROGRA~1\NORTON~1\npscheck.exe
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton AntiVirus\POPROXY.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\NORTON~1\defalert.exe
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [mmtask] "C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Norton AntiVirus AutoProtect.lnk = C:\Program Files\Norton AntiVirus\NAVAPW32.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: ppctlcab - http://69.44.122.156/scanner/ppctlcab.cab
O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} - http://supportsoft.adelphia.net/sdccommon/...ad/tgctlins.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/cha...v45/yacscom.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://69.44.122.156/scanner/axscanner.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...s/yinst0401.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {99B6E512-3893-4155-9964-8EB8E06099CB} (WebSpyWareKiller Class) - http://download.zonelabs.com/bin/promotion...ctor/WebSWK.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/ac...ta/SymAData.cab
O16 - DPF: {D9EA64B2-B966-E177-332C-78B69886526D} - http://download.newaol.com/bkpromo/downloa...formerSetup.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac.../ActiveData.cab
O23 - Service: COM+ System Application (COMSysApp) - Unknown owner - C:\WINDOWS\System32\dllhost.exe (file missing)
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NAV Alert - Symantec Corporation - C:\PROGRA~1\NORTON~1\alertsvc.exe
O23 - Service: NAV Auto-Protect - Symantec Corporation - C:\PROGRA~1\NORTON~1\navapsvc.exe
O23 - Service: Norton Program Scheduler - Symantec Corporation - C:\PROGRA~1\NORTON~1\npssvc.exe
O23 - Service: MS Software Shadow Copy Provider (SwPrv) - Unknown owner - C:\WINDOWS\System32\dllhost.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

#8 OldTimer

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Posted 25 April 2005 - 04:02 PM

Hey BlackBird67. Now that's a clean looking log. Congratulations! How are things running? Any more problems?

We have a couple of last steps to perform and then you're all set. Post back with any additional questions or concerns that you might have.

First, let's reset your hidden/system files and folders. System files are hidden for a reason and we don't want to have them openly available and susceptible to accidental deletion.* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View tab.
* Under the Hidden files and folders heading UNSELECT Show hidden files and folders.
* CHECK the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.
Next, let's clean your restore points and set a new one:

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)1. Turn off System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Restart your computer.

3. Turn ON System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.
[/list]System Restore will now be active again.

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:
  • SpywareBlaster to help prevent spyware from installing in the first place.
  • SpywareGuard to catch and block spyware before it can execute.
  • IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email.
You should also have a good firewall and a good antivirus application like the ones you are currently using. It is critical to have both a firewall and antivirus to protect your system and to keep them updated.

To keep your operating system up to date visit monthly. And to keep your system clean run these free malware scanners
weekly, and be aware of what emails you open and websites you visit.

To learn more about how to protect yourself while on the internet read this article by Tony Klien: So how did I get infected in the first place?

Have a safe and happy computing day!

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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#9 BlackBird67

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Posted 06 May 2005 - 02:10 PM

Hi OT, sorry it took so long to get back and post. I had some other stuff that came up that needed my attention.
You asked me to reset the hidden/system files and folders; the problem is you never asked me to show hidden files and folders. Does this make any difference in our outcome? I will get to the few questions I have in the next post. Here is the lastest HJT log.

Thanks,
BlackBird67

Logfile of HijackThis v1.99.1
Scan saved at 3:01:22 PM, on 5/6/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\NORTON~1\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\PROGRA~1\NORTON~1\alertsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\tppaldr.exe
C:\Program Files\Norton AntiVirus\POPROXY.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Norton AntiVirus\NAVAPW32.EXE
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://yahoo.sbc.com/dsl
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [TPP Auto Loader] C:\WINDOWS\tppaldr.exe
O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NPS Event Checker] C:\PROGRA~1\NORTON~1\npscheck.exe
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton AntiVirus\POPROXY.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\NORTON~1\defalert.exe
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [mmtask] "C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe"
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Norton AntiVirus AutoProtect.lnk = C:\Program Files\Norton AntiVirus\NAVAPW32.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: ppctlcab - http://69.44.122.156/scanner/ppctlcab.cab
O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} - http://supportsoft.adelphia.net/sdccommon/...ad/tgctlins.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/cha...v45/yacscom.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://69.44.122.156/scanner/axscanner.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...s/yinst0401.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {99B6E512-3893-4155-9964-8EB8E06099CB} (WebSpyWareKiller Class) - http://download.zonelabs.com/bin/promotion...ctor/WebSWK.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/ac...ta/SymAData.cab
O16 - DPF: {D9EA64B2-B966-E177-332C-78B69886526D} - http://download.newaol.com/bkpromo/downloa...formerSetup.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac.../ActiveData.cab
O23 - Service: COM+ System Application (COMSysApp) - Unknown owner - C:\WINDOWS\System32\dllhost.exe (file missing)
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NAV Alert - Symantec Corporation - C:\PROGRA~1\NORTON~1\alertsvc.exe
O23 - Service: NAV Auto-Protect - Symantec Corporation - C:\PROGRA~1\NORTON~1\navapsvc.exe
O23 - Service: Norton Program Scheduler - Symantec Corporation - C:\PROGRA~1\NORTON~1\npssvc.exe
O23 - Service: MS Software Shadow Copy Provider (SwPrv) - Unknown owner - C:\WINDOWS\System32\dllhost.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

#10 OldTimer

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Posted 06 May 2005 - 05:16 PM

Hi BlackBird67. There's nothing in your log. Are you posting it again because you are having additional problems?

OT

Edited by OldTimer, 06 May 2005 - 05:16 PM.

I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
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#11 BlackBird67

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Posted 10 May 2005 - 02:57 PM

Hi OT, No computer is running good. I have some questions for you about some of the HJT log entries. Can you tell me what these two entries are for?

O16 - DPF: ppctlcab - http://69.44.122.156/scanner/ppctlcab.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://69.44.122.156/scanner/axscanner.cab


I uninstalled Windows Messenger because I don’t use it. Should I get rid of these two Messenger entries in HJT?

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe


Are these entries part of Windows? Why are there files missing? Should these be eliminated in HJT?

O23 - Service: COM+ System Application (COMSysApp) - Unknown owner - C:\WINDOWS\System32\dllhost.exe (file missing)
O23 - Service: MS Software Shadow Copy Provider (SwPrv) - Unknown owner - C:\WINDOWS\System32\dllhost.exe (file missing)


Lastly can you give me some guidelines in configuring my Active-X settings?

I want to thank you for all your help. I made a donation in your name.

-BlackBird67

#12 OldTimer

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Posted 10 May 2005 - 04:20 PM

You're very welcome BlackBird67. I'm glad that we could help.

Here are some answers to your questions:

-Anything you see in the 016 entries are downloaded programs (ActiveX) from various websites that you visit. The 2 entires that you have listed above are from Pest Patrol. Websites download these controls to perform various functions. In this case it is to run their on-line scanner. Of course, some websites download malicious ActiveX controls and those can cause all sorts of different problems.

For the 09 entries, those are a button and menu item for MSN Messenger in Internet Explorer. If you have removed it then yes, go ahead and remove the buttons too. The uninstallation probably did not clean everything up (which, unfortunately is common).

The 023 entires you have to take with a grain of salt. HijackThis sometimes shows entires with a 'file missing' caption but is incorrect because the files are really there. The developer is working on the issue. The 2 you have shown below are valid Windows services and your computer would not run well without them. If I see something like that I just ignore it because I know that that is an incorrect listing.

And lastly, here are the recommended ActiveX settiings for Internet Explorer:1. From within Internet Explorer click on the tools menu and then click on Options.

2. Click once on the Security tab

3. Click once on the Internet icon so it becomes highlighted.

4. Click once on the Custom Level button.1. Change the Download signed ActiveX controls to Prompt

2. Change the Download unsigned ActiveX controls to Disable

3. Change the Initialize and script ActiveX controls not marked as safe to Disable

4. Change the Installation of desktop items to Prompt

5. Change the Launching programs and files in an IFRAME to Prompt

6. Change the Navigate sub-frames across different domains to Prompt

7. When all these settings have been made, click on the OK button.

8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
5. Next press the Apply button and then the OK to exit the Internet Properties page.
[/list]Now that your issues have been resolved I will close this topic. If you need it reopened for this same issue then please PM me. If you have any new issues in the future then please start a new topic.

Cheers.

Keep on computing!

OT :thumbsup:
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
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