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Undetermined Virus Infection -- Need Help


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#1 RichieWin123

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Posted 03 September 2008 - 03:16 PM

Hi Guys,

As far as I know, got this when my kid downloaded an MP3 file from a P2P site. He double-clicked on a file that wasn't an MP3 file.
I ran the several malware/spyware programs including Spybot & Trojan Remover. None of the standard programs found anything.
Everytime I reinstalled AVG Free, it would install correctly, but it would be 'neutralized/disabled' and I'd get a 'security warning' from Windows XP.
It 'fakes' updates and/or scans and doesn't actually run them. All the key components in the AVG main panel are either 'not active' or not operational. Weird!..

I finally ran AVG from the DOS prompt in safe mode and got a hit on a couple of things that nothing else had spotted. I'm not familiar with any of them:
- Adware.Keenvalue
- Generic_c.UD (Trojan Downloader in C:\RECYCLER)
- HackTool.DHO
(**Note: Wimad.E didn't show up in the second run after I deleted the MP3 file in question)
It said it moved them to the vault, but when I restarted Windows, AVG was disabled again. Zone Alarm is not effected by this.

I run Windows XP SP2 on a laptop/wireless up to date on MS updates. Never had any issues with AVG & Zone Alarm's help until now.

I just wanted to get some advice on how to proceed before I started posting log, etc. Do any of the virus names above match the behavior I describe?
What is the best course of action? Please advise. I'm new to this board, so please let me know if I'm in the wrong place.

Thanks

Richie W.

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#2 boopme

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Posted 03 September 2008 - 03:37 PM

Hello and welcome. please run this MBAM tool.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 RichieWin123

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Posted 03 September 2008 - 04:38 PM

Here's the MBAM Log.
Thanks.
R.

Malwarebytes' Anti-Malware 1.26
Database version: 1103
Windows 5.1.2600 Service Pack 2

9/3/2008 5:28:31 PM
mbam-log-2008-09-03 (17-28-31).txt

Scan type: Quick Scan
Objects scanned: 59712
Time elapsed: 11 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 14
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{3c2d2a1e-031f-4397-9614-87c932a848e0} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{04a38f6b-006f-4247-ba4c-02a139d5531c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{2b96d5cc-c5b5-49a5-a69d-cc0a30f9028c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx.1 (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{c1a6d8b8-93c3-4186-9dd1-13983f9f1d9b} (Adware.RightOnAds) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{3160f356-e8c3-4de2-a698-92eeeb3d3400} (Adware.RightOnAds) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{8d71eeb8-a1a7-4733-8fa2-1cac015c967d} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{5c9da244-a571-4fe7-ab8c-ca47703c686b} (Adware.ISM) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\Sidebar.DLL (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MySidesearchSearchAssistant (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\MySidesearch (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\AdvRemoteDbg (Adware.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\BndAero6.DLL (Adware.ISM) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\Program Files\Common Files\Real\WeatherBug\MiniBugTransporter.dll (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform\zangotoolbar 4.8.3 (Adware.Zango) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Common Files\Real\WeatherBug\MiniBugTransporter.dll (Adware.Minibug) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\mysidesearch_sidebar_uninstall.exe (Adware.BHO) -> Quarantined and deleted successfully.
C:\WINDOWS\Fonts\acrsecB.fon (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\Fonts\acrsecI.fon (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Application Data\urlredir.cfg (Adware.RightOnAds) -> Quarantined and deleted successfully.
C:\Documents and Settings\Guest\Application Data\urlredir.cfg (Adware.RightOnAds) -> Quarantined and deleted successfully.

#4 boopme

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Posted 03 September 2008 - 06:30 PM

OK so far so good. Please check for an update to the MBAM scanner. Then rerun it and post the new log, thanks.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 RichieWin123

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Posted 03 September 2008 - 07:25 PM

Updated & Rerun.
Thanks.

Malwarebytes' Anti-Malware 1.26
Database version: 1111
Windows 5.1.2600 Service Pack 2

9/3/2008 8:17:35 PM
mbam-log-2008-09-03 (20-17-35).txt

Scan type: Quick Scan
Objects scanned: 59015
Time elapsed: 9 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 boopme

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Posted 03 September 2008 - 07:44 PM

How is the PC now any more signs or acting up???
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 RichieWin123

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Posted 03 September 2008 - 08:01 PM

I reinstalled AVG and initially, it was behaving the same way. But after a reboot (out of safe mode) and performing a manual update for AVG, the icon went back to normal and the Windows warning went away. In addition, the virus vault showed the 2 items AVG had picked up earlier today when I ran it from the MSDOS prompt in safe mode. I'm running a full scan with AVG right now and keeping my fingers crossed.

For the first time in several days, I'm seeing a glimmer of hope.

You guys are a guiding light to many users who wouldn't know who to turn to.

Thanks for your help. I'll keep you posted.

#8 boopme

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Posted 03 September 2008 - 08:21 PM

OK good let us know as we have some finishing touches. I may not be back on tonight.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 RichieWin123

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Posted 04 September 2008 - 09:28 AM

I woke up this morning to find that AVG stuck in la-la land. It did not complete, but it found one more item (Adware.KeenValue).
I quarantined that one too. So far the laptop is behaving fairly well.
Do you want me to try and rerun AVG or do you feel confident enough that we can proceed with the 'finishing touches'?

Thanks.

#10 boopme

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Posted 04 September 2008 - 10:03 AM

Yes that would be good and preferably thru safe Mode.
First run these

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

NEXT:
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 RichieWin123

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Posted 04 September 2008 - 02:07 PM

Ran ATF-Cleaner and SUPERAntiSypware. Here are the latter's logs.
I'll wait till I hear from you before I do anything else.

Thanks.

------------------------------------------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/04/2008 at 02:54 PM

Application Version : 4.20.1046

Core Rules Database Version : 3541
Trace Rules Database Version: 1530

Scan type : Complete Scan
Total Scan Time : 03:06:59

Memory items scanned : 181
Memory threats detected : 0
Registry items scanned : 8775
Registry threats detected : 0
File items scanned : 76826
File threats detected : 0

#12 boopme

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Posted 04 September 2008 - 03:38 PM

Is AVG working now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 RichieWin123

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Posted 04 September 2008 - 03:40 PM

Yes. It looks like it's working ok now.




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