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Ms Antivirus


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#1 mfulford

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Posted 03 September 2008 - 03:05 PM

My computer has the MS Antivirus Spyware and I do not know how to remove it. Can someone help me please. Thank You

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#2 boopme

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Posted 03 September 2008 - 03:12 PM

Hello and welcome. I am moving this topic to the Am I Infected forum.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 mfulford

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Posted 03 September 2008 - 09:42 PM

I ran malwarebytes and attached is my log. But a message was posted telling me that the file C:\Program Files\MSA\MSA.exe could not be removed. This is my log and I have reboted the computer. Can you help me get rid of this thing?

Memory Processes Infected:
C:\Program Files\PCHealthCenter\7.exe (Trojan.Fakealert) -> Unloaded process successfully.
C:\Program Files\MSA\MSA.exe (Rogue.MSAntivirus) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\mwc (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie14.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie37.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie4c.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie57.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie62.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie4f2.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie507.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie512.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie14.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie37.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie4c.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie57.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie62.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie4f2.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie507.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie512.exe (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\PCHealthCenter (Trojan.Fakealert) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\PCHealthCenter\0.gif (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\Program Files\PCHealthCenter\1.gif (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\Program Files\PCHealthCenter\1.ico (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\Program Files\PCHealthCenter\2.gif (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\Program Files\PCHealthCenter\2.ico (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\Program Files\PCHealthCenter\3.gif (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\Program Files\PCHealthCenter\5.exe (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\Program Files\PCHealthCenter\7.exe (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\Program Files\PCHealthCenter\sc.html (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\Program Files\MSA\MSA.exe (Rogue.MSAntivirus) -> Delete on reboot.
C:\WINDOWS\system32\VIE14.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\VIE37.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\VIE4C.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\VIE57.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\VIE62.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\VIE4F2.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\VIE507.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\VIE512.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\winlo.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Compaq_Owner\Desktop\MS Antivirus.lnk (Rogue.Link) -> Quarantined and deleted successfully.

#4 boopme

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Posted 04 September 2008 - 09:51 PM

Sorry to be long.
Please run this next and see what it clears up

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 mfulford

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Posted 04 September 2008 - 11:22 PM

I did everything you said but after restarting the computer I went back into superantispyware and when checking the scan log there are no logs in the box. What should I do?

#6 boopme

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Posted 05 September 2008 - 11:16 AM

This happens sometimes. Let's go back to the other one and see what it does now.
Check for an update then rescan and post a new log from Malwarebytes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 mfulford

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Posted 05 September 2008 - 03:56 PM

Malwarebytes' Anti-Malware 1.26
Database version: 1111
Windows 5.1.2600 Service Pack 2

9/6/2008 4:55:02 AM
mbam-log-2008-09-06 (04-55-02).txt

Scan type: Quick Scan
Objects scanned: 53651
Time elapsed: 7 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 26
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 19

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\mwc (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie11.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie12.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie1f.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie34.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie3f.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie4fb.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\viec.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\viea.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vieb.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie18.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie2a.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie40.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie4b.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie11.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie12.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie1f.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie34.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie3f.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie4fb.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\viec.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\viea.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vieb.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie18.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie2a.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie40.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\vie4b.exe (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\PCHealthCenter (Trojan.Fakealert) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\PCHealthCenter\0.gif (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\Program Files\PCHealthCenter\1.gif (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\Program Files\PCHealthCenter\1.ico (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\Program Files\PCHealthCenter\2.gif (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\Program Files\PCHealthCenter\2.ico (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\Program Files\PCHealthCenter\3.gif (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\Program Files\PCHealthCenter\5.exe (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\Program Files\PCHealthCenter\7.exe (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\Program Files\PCHealthCenter\sc.html (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\Program Files\MSA\msa0.dat (Rogue.MSAntivirus) -> Quarantined and deleted successfully.
C:\Program Files\MSA\msa1.dat (Rogue.MSAntivirus) -> Quarantined and deleted successfully.
C:\Program Files\MSA\MSA.ooo (Rogue.MSAntivirus) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\VIEA.exe (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\VIEB.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\VIE18.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\VIE2A.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\VIE40.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\VIE4B.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\winlo.exe (Trojan.Agent) -> Quarantined and deleted successfully.

#8 boopme

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Posted 05 September 2008 - 04:06 PM

Good whatever SAS removed opened up the door for MBAM. MBAM is now at version1118 so update ,rescan and post once more pllease. Is the PC improving?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 mfulford

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Posted 05 September 2008 - 05:16 PM

My computer is working better. I no longer have the MS antivirus shield in my bottom right hand corner and it is off of my desktop as well. However I still get the occassional pop up about MS Antivirus. Thank You for all your help.

Malwarebytes' Anti-Malware 1.26
Database version: 1118
Windows 5.1.2600 Service Pack 2

9/6/2008 6:13:31 AM
mbam-log-2008-09-06 (06-13-31).txt

Scan type: Quick Scan
Objects scanned: 53760
Time elapsed: 7 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\mwc (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Compaq_Owner\Local Settings\Temp\ypkvgzcp.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Compaq_Owner\Local Settings\Temp\dcfofelq.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Compaq_Owner\Local Settings\Temp\grcjatmb.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#10 bgxmods

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Posted 19 September 2008 - 12:46 AM

Thank you soo much my comp runs great again :thumbsup:

#11 quietman7

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Posted 19 September 2008 - 08:04 AM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.

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