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Please Help, Infected Computer?


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#1 Shehzeen

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Posted 03 September 2008 - 02:15 PM

Hi, im new to this and i have a lot of viruses on my computer and i dont know where to start in fixing this. could you please help me out and point me in the right direction to get started?
i have windows XP and i keep getting a pop up that says "Antivirus has found 1711 viruses on your computer. It is recommended to disinfect files as soon as possible."

thanks so much.

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#2 quietman7

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Posted 03 September 2008 - 02:29 PM

Welcome to BC

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#3 Shehzeen

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Posted 04 September 2008 - 11:13 AM

Malwarebytes' Anti-Malware 1.26
Database version: 1110
Windows 5.1.2600 Service Pack 3

9/4/2008 12:00:04 PM
mbam-log-2008-09-04 (12-00-04).txt

Scan type: Quick Scan
Objects scanned: 59663
Time elapsed: 9 minute(s), 54 second(s)

Memory Processes Infected: 2
Memory Modules Infected: 7
Registry Keys Infected: 13
Registry Values Infected: 5
Registry Data Items Infected: 4
Folders Infected: 27
Files Infected: 28

Memory Processes Infected:
C:\Program Files\rhc18pj0ev9p\rhc18pj0ev9p.exe (Rogue.Multiple) -> Unloaded process successfully.
C:\WINDOWS\system32\sysrest32.exe (Rootkit.Agent) -> Unloaded process successfully.

Memory Modules Infected:
C:\Program Files\Mozilla Firefox\plugins\NPAskSBr.dll (Trojan.Agent) -> Delete on reboot.
C:\Program Files\AskSBar\bar\1.bin\A2PLUGIN.DLL (Adware.MyWebSearch) -> Delete on reboot.
C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL (Adware.AskSBAR) -> Delete on reboot.
C:\Program Files\rhc18pj0ev9p\MFC71.dll (Rogue.Multiple) -> Delete on reboot.
C:\Program Files\rhc18pj0ev9p\MFC71ENU.DLL (Rogue.Multiple) -> Delete on reboot.
C:\Program Files\rhc18pj0ev9p\msvcp71.dll (Rogue.Multiple) -> Delete on reboot.
C:\Program Files\rhc18pj0ev9p\msvcr71.dll (Rogue.Multiple) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\TypeLib\{f0d4b230-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f0d4b23a-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f0d4b23c-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{b15fd82e-85bc-430d-90cb-65db1b030510} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f0d4b231-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{f0d4b231-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f0d4b239-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f0d4b23b-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{f0d4b23b-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\rhc18pj0ev9p (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{8ca5ed52-f3fb-4414-a105-2e3491156990} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{8ca5ed52-f3fb-4414-a105-2e3491156990} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{f0d4b239-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\smrhc18pj0ev9p (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sysrest32.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Network\UID (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\lphc58pj0ev9p (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Backdoor.Bot) -> Data: c:\windows\system32\ntos.exe -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Backdoor.Bot) -> Data: system32\ntos.exe -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Folder\Hidden\SHOWALL\CheckedValue (Hijack.System.Hidden) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.UserInit) -> Bad: (C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\ntos.exe,) Good: (userinit.exe) -> Quarantined and deleted successfully.

Folders Infected:
C:\WINDOWS\system32\wsnpoem (Trojan.Agent) -> Delete on reboot.
C:\Program Files\rhc18pj0ev9p (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\NetworkService\Application Data\wsnpoem (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\LocalService\Application Data\wsnpoem (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Shehzeen Ahmed\Application Data\rhc18pj0ev9p (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Shehzeen Ahmed\Application Data\rhc18pj0ev9p\Quarantine (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Shehzeen Ahmed\Application Data\rhc18pj0ev9p\Quarantine\Autorun (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Shehzeen Ahmed\Application Data\rhc18pj0ev9p\Quarantine\Autorun\HKCU (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Shehzeen Ahmed\Application Data\rhc18pj0ev9p\Quarantine\Autorun\HKCU\RunOnce (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Shehzeen Ahmed\Application Data\rhc18pj0ev9p\Quarantine\Autorun\HKLM (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Shehzeen Ahmed\Application Data\rhc18pj0ev9p\Quarantine\Autorun\HKLM\RunOnce (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Shehzeen Ahmed\Application Data\rhc18pj0ev9p\Quarantine\Autorun\StartMenuAllUsers (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Shehzeen Ahmed\Application Data\rhc18pj0ev9p\Quarantine\Autorun\StartMenuCurrentUser (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Shehzeen Ahmed\Application Data\rhc18pj0ev9p\Quarantine\BrowserObjects (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Shehzeen Ahmed\Application Data\rhc18pj0ev9p\Quarantine\Packages (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Guest\Application Data\rhc18pj0ev9p (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Guest\Application Data\rhc18pj0ev9p\Quarantine (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Guest\Application Data\rhc18pj0ev9p\Quarantine\Autorun (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Guest\Application Data\rhc18pj0ev9p\Quarantine\Autorun\HKCU (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Guest\Application Data\rhc18pj0ev9p\Quarantine\Autorun\HKCU\RunOnce (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Guest\Application Data\rhc18pj0ev9p\Quarantine\Autorun\HKLM (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Guest\Application Data\rhc18pj0ev9p\Quarantine\Autorun\HKLM\RunOnce (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Guest\Application Data\rhc18pj0ev9p\Quarantine\Autorun\StartMenuAllUsers (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Guest\Application Data\rhc18pj0ev9p\Quarantine\Autorun\StartMenuCurrentUser (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Guest\Application Data\rhc18pj0ev9p\Quarantine\BrowserObjects (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Guest\Application Data\rhc18pj0ev9p\Quarantine\Packages (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008 (Rogue.AntivirusXP2008) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\Mozilla Firefox\plugins\NPAskSBr.dll (Trojan.Agent) -> Delete on reboot.
C:\Program Files\AskSBar\bar\1.bin\A2PLUGIN.DLL (Adware.MyWebSearch) -> Delete on reboot.
C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL (Adware.AskSBAR) -> Delete on reboot.
C:\WINDOWS\system32\wsnpoem\audio.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\wsnpoem\audio.dll.cla (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wsnpoem\video.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\wsnpoem\video.dll.cla (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\rhc18pj0ev9p\database.dat (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhc18pj0ev9p\license.txt (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhc18pj0ev9p\MFC71.dll (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhc18pj0ev9p\MFC71ENU.DLL (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhc18pj0ev9p\msvcp71.dll (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhc18pj0ev9p\msvcr71.dll (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhc18pj0ev9p\rhc18pj0ev9p.exe (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhc18pj0ev9p\rhc18pj0ev9p.exe.local (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\NetworkService\Application Data\wsnpoem\audio.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\LocalService\Application Data\wsnpoem\audio.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\Antivirus XP 2008.lnk (Rogue.AntivirusXP2008) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\How to Register Antivirus XP 2008.lnk (Rogue.AntivirusXP2008) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\License Agreement.lnk (Rogue.AntivirusXP2008) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\Register Antivirus XP 2008.lnk (Rogue.AntivirusXP2008) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\Uninstall.lnk (Rogue.AntivirusXP2008) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\sysrest32.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\serauth1.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\serauth2.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\lphc58pj0ev9p.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ntos.exe (Backdoor.Bot) -> Delete on reboot.
C:\Program Files\iWin Games\iWinGamesHookIE.dll (Trojan.BHO) -> Quarantined and deleted successfully.

#4 quietman7

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Posted 04 September 2008 - 03:09 PM

Your MBAM log indicates some files will be deleted on reboot. If MBAM encounters a file that is difficult to remove, you need to restart the computer so the malware can be fully removed. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. If you have not rebooted, make sure you do this. When done, rescan again with MBAM and check all items found for removal. Then click the Logs tab and copy/paste the contents of the new report in your next reply. If you did reboot, then rescan again anyway and post a new log.

IMPORTANT NOTE: One or more of the identified infections (sysrest32.exe) was a backdoor Trojan that uses rootkit techniques. Backdoor Trojans, IRCBots and Infostealers are very dangerous because they provide a means of accessing a computer system that bypasses security mechanisms and steal sensitive information like passwords, personal and financial data which they send back to the hacker. Remote attackers use backdoor Trojans as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge. Read Danger: Remote Access Trojans.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the infection was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

"When should I re-format? How should I reinstall?"
"Help: I Got Hacked. Now What Do I Do?"
"Where to draw the line? When to recommend a format and reinstall?"

Edited by quietman7, 04 September 2008 - 03:14 PM.

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#5 Shehzeen

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Posted 05 September 2008 - 08:37 PM

After re-booting and performing a scan again, these were the results:

Malwarebytes' Anti-Malware 1.26
Database version: 1110
Windows 5.1.2600 Service Pack 3

9/5/2008 9:34:01 PM
mbam-log-2008-09-05 (21-34-01).txt

Scan type: Quick Scan
Objects scanned: 59643
Time elapsed: 11 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


I have also changed any passwords that were stored on the computer. One other thing that I am not sure about is that a "Auto-Protect Results" window pops up a few times a day stating that it has acted on certain risks. Is this something that is normal on my computer or is this also part of a virus?

#6 quietman7

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Posted 05 September 2008 - 10:41 PM

a "Auto-Protect Results" window pops up

That is a feature of Symantec (Norton) Anti-virus. Is that what you are using?

How is your computer running now? Any more reports/signs of infection?
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